911 Calls in Chronological Order
This complete list of all calls in chronological order incorporates events from the general timeline of the flood (marked in blue). Because our times are precise only to the minute, calls which came in during the same minute may not be in their original order.
April 18th 1997
| Time | Event |
|---|---|
| April 18th, 02:45:00 | Red River at 51.42. |
| April 18th, 04:15:00 | Boils appear in the Lincoln Park dike. City orders evacuation, including 106 residents of Valley Memorial Homes-Almonte Living Center. |
| April 18th, 04:41:00 | Trooper 08 called in to ask that 001 be notified of the levee situation. |
| April 18th, 04:41:25 | A caller asking for information on the Lincoln Park Evacuation. |
| April 18th, 04:48:03 | A caller trying to reach Miles at EOC, she was redirected. |
| April 18th, 04:51:11 | A caller informing the 911 Center that he can take those displaced by the flood |
| April 18th, 04:51:31 | An official asking them to sound the sirens in the Lincoln Park area. |
| April 18th, 04:52:56 | A resident asking for information on the sirens. |
| April 18th, 04:54:00 | Cathy calling to ask if they need her to come in when daylight comes. |
| April 18th, 04:55:55 | Chris at the Grand Forks post office asking Law Enforcement Center for information on I-29 North and travel. Inquires about conditions in the rest of the city. |
| April 18th, 04:59:56 | A resident of Cherry Street asking for information on the sirens. |
| Time | Event |
|---|---|
| April 18th, 05:01:00 | Rick asking if they can dispatch NSP to 509 River Street to cut the power. |
| April 18th, 05:02:27 | Airport Security called with no emergency |
| April 18th, 05:02:38 | Elmont Living Center calling to ask for updated information on the evacuation plan. |
| April 18th, 05:03:19 | Officer 263 is going home. |
| April 18th, 05:05:57 | A caller asking for information on why the sirens are sounding. |
| April 18th, 05:07:00 | Caller warns dispatch about Lincoln Drive flooding |
| April 18th, 05:08:49 | Captain McCarthy asking for them to get a hold of Babincheck, Beck, and Kjellstrum and ask them to come into EOC. |
| April 18th, 05:09:56 | The operator called Don to ask him to come in to Emergency Operations Center. |
| April 18th, 05:10:46 | The fire department calling to report a resident on Lincoln Dr. who is refusing to leave his residence. |
| April 18th, 05:11:58 | Jerry asking for information on sandbagging and evacuations. |
| April 18th, 05:14:54 | The operator calling to talk to Brent about getting papers out of the basement. |
| April 18th, 05:18:03 | Jerry asking for more information on the evacuations. |
| April 18th, 05:19:46 | A resident on Belmont asking for information on the Lincoln Park evacuation. |
| April 18th, 05:20:00 | Caller inquiring if the number is EOC. EOC too busy, dispatch tells them to call again, building dike on 47th. |
| April 18th, 05:20:48 | The operator calling Sharon to let her know what is going on. |
| April 18th, 05:23:00 | A caller on Almonte Ave. asking about the evacuation orders. |
| April 18th, 05:24:00 | Caller requesting that help might be needed near McMenamy's Bar. The caller was cleaning the bar when a car pulled in. The caller then reports that she heard the door knob, but then the call is cut off. |
| April 18th, 05:24:04 | Mrs. Miller calling to ask an officer to stop by and check out a suspicious car sitting in her parking lot. |
| April 18th, 05:27:00 | Caller looking for help, gets no answer. Dispatch in the background, lots of people talking. |
| April 18th, 05:34:00 | Rasmussen, in East Grand Forks, reporting that Mayor Stauss wants a media announcement in reference to sounding the town sirens. |
| April 18th, 05:35:14 | A resident on Olson Drive calling to report water flooding her street. |
| April 18th, 05:35:32 | A resident calling, for Emergency Operations Center, on Almonte Dr. asking if able to go back to house for medication. |
| April 18th, 05:36:00 | Someone saying "fuck," followed by dial tone. |
| April 18th, 05:36:00 | Caller on Grassy Hills inquiring about sandbags. Dispatch tells her to move things up, dike might fail. |
| April 18th, 05:36:14 | Sergeant Rasmussen from East Grand Forks asking to be connected to make a media announcement by Mayor Lynn Stauss, who began to state they were going to sound the sirens to get help before being cut off. |
| April 18th, 05:37:20 | A caller trying to reach Emergency Operations Center, he was provided the number. |
| April 18th, 05:37:52 | A caller asking for information on the Kennedy Bridge and general evacuation orders. |
| April 18th, 05:38:00 | Caller wants to speak to Major Coleman |
| April 18th, 05:43:09 | A caller asking for information on the evacuation of the Lincoln Park area. |
| April 18th, 05:44:19 | A caller asking for information on the sirens and more sandbags. |
| April 18th, 05:45:00 | Caller gets put on hold. |
| April 18th, 05:45:00 | Caller that was put on hold is informed that there will be evacuation, because like in Lincoln Park area will give way. improper split |
| April 18th, 05:45:00 | Caller just woke up and heard the sirens. The operator begins to explain the situation, but then the caller hangs up. |
| April 18th, 05:45:22 | A resident of Cherry Street asking for information about the sirens. She is informed that the sirens are alerting to a mandatory evacuation of the Riverside, Central, and Lincoln Park areas of Grand Forks and that she should be prepared to move items up from the basement to the first floor. |
| April 18th, 05:46:30 | A resident on South 9th Street asking for information about the Lincoln Park area. |
| April 18th, 05:46:54 | Dan from the Water Treatment Plant trying to reach Emergency Operations Center. |
| April 18th, 05:48:00 | Caller wants help with a truck route through the city and is told to call the Emergency Operations Center. The caller complains about their unavailability. |
| April 18th, 05:48:00 | Dispatch talks about evacuation of Central and Great Plains Court, everyone to get out of their basements to the highest floor possible. |
| April 18th, 05:48:47 | A resident of 4th St. North asking for information on the evacuations. |
| April 18th, 05:50:00 | Caller wants to know why sirens are going off, wants to know if it affects anyone living on Cottonwood and Cherry Street. |
| April 18th, 05:50:00 | Caller inquires if this is the Emergency Operations Center, but is told to call back in a few minutes. |
| April 18th, 05:50:13 | A resident of 5th St. South asking for information on the evacuations. |
| April 18th, 05:50:38 | A caller trying to reach Emergency Operations Center to report that water is coming down 49th Avenue and along Chestnut Street. |
| April 18th, 05:51:00 | Caller living on 4th Street North wants to know if he needs to leave the area; he does not. |
| April 18th, 05:52:00 | Dispatch picks up, unintelligible call. |
| April 18th, 05:52:08 | A resident of 25th Ave. asking for information on the evacuation. |
| April 18th, 05:53:00 | Caller wants to know whether she should evacuate her grandmother. Dispatch tells her that it is her call; it isn't a mandatory evacuation, but it would be wise. |
| April 18th, 05:53:00 | Caller wonders if the city is able to turn off sirens. |
| April 18th, 05:53:57 | An officer trying to find 643 and what vehicle she is in. |
| April 18th, 05:55:00 | Dial tones, unintelligible dialogue. |
| April 18th, 05:55:00 | Dispatcher calls husband, wants him to pick son up at school, have work 8am to 8pm, 12 hour shifts |
| April 18th, 05:55:19 | Lana asking for them to reach Mac and get him to call home. |
| April 18th, 05:55:47 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 05:56:00 | Caller lives by Red Pepper and is concerned that she might have to evacuate her home. Dispatch advises her to listen to the radio for more announcements. |
| April 18th, 05:57:00 | Dial tones, unintelligible mumbling. |
| April 18th, 05:58:00 | Caller on North 4th Street is wondering about the status of a possible evacuation. The dispatcher tells him to move above ground, but that Grand Forks is not currently in evacuation. |
| April 18th, 05:58:00 | Dispatch tells caller to hold. |
| April 18th, 05:58:00 | Dispatch puts caller on hold. |
| April 18th, 05:58:07 | A resident of North 3rd Street called to ask about the sirens. |
| April 18th, 05:58:50 | A resident of 7th Avenue North called to ask about the sirens. |
| April 18th, 05:59:11 | A caller is routed to the Law Enforcement Center. She is put on hold for a short time while the operator puts other incoming calls on hold. The woman is located on 7th Ave N and is wondering about the evacuation orders. Next- Caller is inquiring about riverside Manor. Next- Caller from North 3rd Street wanting information on the Ryan House |
| April 18th, 05:59:27 | A caller asking for information on the sirens. |
| April 18th, 05:59:53 | A caller asking for information on the sirens. |
| Time | Event |
|---|---|
| April 18th, 06:00:00 | Caller wants to make it to the airport. Dispatch tells caller that she is blocked from Columbia to 42nd Street. |
| April 18th, 06:00:00 | City orders evacuation of Riverside and Central Park areas. |
| April 18th, 06:00:01 | A caller asking for information about the closure of the Kennedy Bridge. |
| April 18th, 06:01:00 | Roger called in to say his beeper went off, and he would be in shortly. |
| April 18th, 06:01:00 | Wrong number, answered by the Grand Forks Police Department. Caller was looking for Tom at the volunteer center. |
| April 18th, 06:01:34 | A caller asking whether or not the university is open today. |
| April 18th, 06:02:00 | Earl Casey from CNN called to verify a report that there had been a dike or levee break. The dispatcher informed him there had not been such a break and that any evacuations were only precautionary. The dispatcher then refers Mr. Casey to the EOC for follow-up questions regarding the condition of the dikes. |
| April 18th, 06:02:24 | A student asking for information on the sirens and sandbagging. |
| April 18th, 06:03:15 | Jim from NBC News asking to speak to a watch commander. |
| April 18th, 06:03:32 | Operator calling to ask if assistance is needed, was transferred to Bob and informed of the evacuations. River is at 51.65ft so the 911 Center is going to 12 hour shifts to cover gaps. |
| April 18th, 06:04:00 | The caller informed the dispatcher that she had spoken with the vice president of an unnamed agency, and the agency would be making an announcement over the air in a few minutes. The caller then said that President Baker was on his way. The dispatcher asked the caller to call her back when she had more information about a previously discussed issue because they did not have a radio. |
| April 18th, 06:04:00 | The caller asked if it was still possible to drive from Grand Forks to Crookston, and the dispatcher informed him that she did not have information from Minnesota. The dispatcher told the caller that Kennedy Bridge was still open and that, as far as she knew, Washington [Street] Ave. onto Gateway Dr. was still open. |
| April 18th, 06:05:00 | The dispatcher made an outgoing call and asked for Al. She told Al that Jim may need help moving things from his basement. Jim asked if the dike had given way, and the dispatcher told him that it had not, but it was possible. She told him to call Jim to see if he needed help right away and to tell him she had found her purse. |
| April 18th, 06:05:12 | A resident of 9th Ave. South asking for information on the sirens and evacuations. Dispatcher informs caller of the evacuations in the Riverside, Lincoln, and Central Park areas of Grand Forks. |
| April 18th, 06:05:45 | Vick calling to ask how things are going and asking for information. |
| April 18th, 06:06:41 | The operator calling Mary to ask about Wade who should probably evacuate at this time. |
| April 18th, 06:08:01 | CNN from Atlanta calling to asking for information on the evacuations. Dispatcher tells him about the mandatory evacuations of the Riverside, Central, and Lincoln Park neighborhoods and the sounding of the sirens. The CNN reporter wishes them luck with the situation. |
| April 18th, 06:09:00 | Caller said "Hi" and call ended. |
| April 18th, 06:09:35 | A caller from Hillsboro asking for information on the 5th St North. |
| April 18th, 06:10:00 | Caller asked if the city buses were still running and is told to call them after they open at 8:00am. |
| April 18th, 06:11:14 | Caller on North Fifth St. wondering if she is under the mandatory evacuation. That location is not yet under mandatory evacuation but it is advised. |
| April 18th, 06:12:26 | The operator called out and dialed the wrong number. |
| April 18th, 06:13:00 | Caller hung up after dispatcher's greeting. |
| April 18th, 06:13:00 | Dispatcher made outgoing call to Diane to inform her that they were going to 12-hour shifts. She said this was because Lincoln drive may "go." |
| April 18th, 06:13:09 | KFGO Radio calling to request information on the status of evacuations and flooding overnight. The operator informs them of the evacuation of the park areas, specifically Lincoln Park. The caller was also directed to the contact the Emergency Operations Center for further details. |
| April 18th, 06:13:45 | A woman evacuated is looking where to register and in informed that the Civic Auditorium is open to everyone. |
| April 18th, 06:14:16 | The operator calling to let Vick know that they are going to 12 hour shifts. |
| April 18th, 06:14:58 | A caller trying to reach EOC, he was redirected. |
| April 18th, 06:18:00 | Caller hung up after dispatcher's greeting. |
| April 18th, 06:19:00 | Caller asked if they were going to close the County offices. The dispatcher said that she had not heard anything. The caller said he had heard the mayor had recommended all businesses be closed. |
| April 18th, 06:19:05 | A caller letting them know that the road conditions number for Minnesota has changed. |
| April 18th, 06:19:44 | Caller wanting to know if they are assembling the Diver Rescue Team to be on standby. He was redirected to EOC. |
| April 18th, 06:20:00 | Caller asked why the sirens were going off in the north end. The dispatcher said this was because of a flash flood warning for the Lincoln Park area, and the caller wondered why this would affect the north end. She put Bob on the line, who told the caller that he was told to turn on the sirens through a press release. |
| April 18th, 06:20:16 | A resident asking for information on sandbagging, he was redirected to Emergency Operations Center. |
| April 18th, 06:21:24 | A resident asking if municipal courts are open today, given number so as able to reschedule. |
| April 18th, 06:22:35 | A caller trying to reach the Emergency Operations Center was told to call back. |
| April 18th, 06:23:28 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 06:24:35 | Caller attempting to reach the EOC for information on sandbagging and if it could be used for community service. |
| April 18th, 06:24:57 | The operator calling to check on how the flood situation is at home. If they are getting stuff out of the basement and that at that time they think the water will go to 8th Street. Currently Almonte Ave has 6-8" running down the road. |
| April 18th, 06:25:00 | Caller asked if they would have to evacuate from 4th Avenue South if the dikes were to break. The dispatcher told her it "would not be a bad idea. |
| April 18th, 06:26:00 | Caller apologized for calling the wrong number and hung up. |
| April 18th, 06:26:23 | University of North Dakota employee calling to ask if the University had been closed. Classes have been canceled but the University remained open at this point. |
| April 18th, 06:27:05 | Kristen attempted to call home but reached the answering machine, asked Craig to call her back. |
| April 18th, 06:27:49 | Unit 264 calling to let them know that the University is open but no clases. |
| April 18th, 06:30:00 | Someone named Kelly called to ask the dispatcher to contact Richard regarding the Fox Farm addition north of town. Water was over the road going into the subdivision, and he expected it to be washed out within an hour to an hour and a half. The caller said that he and others had contacted some residents to let them know what was happening. |
| April 18th, 06:30:28 | University of North Dakota employee calling to ask if the University of North Dakota had been closed. Classes have been canceled but the University of North Dakota remained open at this point. |
| April 18th, 06:31:00 | The dispatcher attempted to make a call, but there was no answer. |
| April 18th, 06:31:28 | University has announced that it is officially closed. Employees are asked to go sandbag instead of work. |
| April 18th, 06:32:00 | The caller had a poor connection and said he would call back. |
| April 18th, 06:32:07 | Caller asking about the University of North Dakota, was informed that it is closed and they are asking employees to go sandbag instead. |
| April 18th, 06:33:00 | The dispatcher called Richard (presumably regarding Kelly's previous call about the Fox Farm subdivision). A woman answered and said he had gone to work. The dispatcher said she would try his cellphone. |
| April 18th, 06:33:19 | A caller trying to reach Ron, but she was asked to call the office. The dispatcher then noted that the University was closed and students were to report for sandbagging. The caller then discussed the situation for if the dike goes. |
| April 18th, 06:33:40 | Interdepartmental Communication: Denny from Emergency Operations Center asking about the status of Police Officers on duty and their vehicles, Officer 628 is driving unit #8, 646 is driving unit #1 and 625 is driving unit #3. Denny needs all three vehicles so all three officers should come in. |
| April 18th, 06:34:00 | Phillip from the "comm center" called but cut the call short because he had found who he needed to talk to. |
| April 18th, 06:35:00 | Caller from east of East Grand Forks called to say that their coulee had risen four feet overnight and was going over the road. The dispatcher recommended she contact the East Grand Forks EOC. |
| April 18th, 06:36:00 | Caller wanted the number for the EOC. |
| April 18th, 06:36:43 | A caller trying to reach EOC, she was given information on the evacuations. |
| April 18th, 06:38:49 | Caller attempting to reach EOC, she needs the number for the organization feeding the sandbaggers, was given a new number to call. |
| April 18th, 06:43:00 | Caller was trying to call the EOC. |
| April 18th, 06:43:22 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 06:43:44 | Caller living on 9th Avenue North was wondering if she was in the mandatory evacuation zone, she is not yet but was advised to get belongings out of her basement. |
| April 18th, 06:43:56 | Renee with ABC News was calling for information, she was redirected to EOC. |
| April 18th, 06:45:00 | Caller was looking for opportunities to volunteer. The dispatcher gave her the number for the EOC. |
| April 18th, 06:45:16 | ABC news is attempting to reach EOC, was instructed to try again as the calls are rolling up to the Police Department. |
| April 18th, 06:45:39 | Caller requesting information on sandbagging and was redirected to EOC. |
| April 18th, 06:45:48 | An officer asking for information on who is in the Central Park area. |
| April 18th, 06:46:00 | Caller said she was calling from a radio station somewhere north of Grand Forks. She asked which areas fell under the mandatory evacuation, and the dispatcher explained which areas were affected, including two new evacuation areas that had been added just before six that morning. |
| April 18th, 06:46:46 | A caller trying to reach Jim in EOC, he was redirected. |
| April 18th, 06:47:46 | A caller trying to reach Jim in EOC, he was redirected. |
| April 18th, 06:48:11 | Chapeski telling the Law Enforcement Center to transfer their phones back to them. |
| April 18th, 06:50:32 | Debbie calling to ask Bob Thompson to call home. |
| April 18th, 06:52:33 | A resident of 2nd Ave. South asking for information on the evacuations. |
| April 18th, 06:56:10 | Caller asking if the Kennedy Bridge is still open, was informed that the bridge is still open and given the number for the Minnesota Road Report. |
| April 18th, 06:58:00 | Caller asked to speak with Officer Mackie. The caller's daughter had not come home the night before, and the officer told him to call if she still had not come home by morning. |
| April 18th, 06:58:26 | A resident trying to reach EOC for information on emergency food delivery, he was redirected. |
| April 18th, 06:59:42 | A caller trying to reach Emergency Operations Center, he was redirected. |
| Time | Event |
|---|---|
| April 18th, 07:01:00 | Caller says, "Good morning," and then hangs up. |
| April 18th, 07:01:10 | A resident calling to let them know that she has evacuated her home. |
| April 18th, 07:03:00 | A woman involved in domestic altercation calls for support, and the operator stays on the line until an officer arrives at her residence. |
| April 18th, 07:03:28 | 611 is coming in and will be heading towards Central Park also 640 will be switched to Lincoln Park. |
| April 18th, 07:03:36 | Caller asking if Kennedy Bridge is open, it is at this point. |
| April 18th, 07:03:54 | Caller asking if County was open, at this point it is. |
| April 18th, 07:09:41 | Caller asking for the number for EOC. |
| April 18th, 07:10:22 | A caller asking for the status of the Kennedy Bridge. |
| April 18th, 07:10:35 | Kristen called Kelly to check and make sure everyone was ok and still dry. Kelly is going to go help sandbag at Breezy Drive. Kelly asked her to stay away from the dikes because they could go at any moment. |
| April 18th, 07:11:00 | Caller says, "Hello, I..." and then hangs up. |
| April 18th, 07:11:36 | A member of the water rescue team calling to let them know that he will be at the meeting. |
| April 18th, 07:12:00 | Caller wants the number for the Emergency Operations Center and reports that water is coming over the dike on Belmont Road. |
| April 18th, 07:12:38 | A caller asking for information on Sergeant Anderson who never reported for work. |
| April 18th, 07:13:31 | Caller trying to reach EOC to let them know he evacuated his parents from Riverside Drive. He was going to try and go back and secure some things later in the day. |
| April 18th, 07:13:44 | A caller asking for Kris, he was transferred. |
| April 18th, 07:15:00 | Caller wants to know if Officer Beck is in and the operator transfers the caller. |
| April 18th, 07:15:31 | Craig called Kristen back to let her know that he was ok. She asked him to unplug the washer and dryer, and to get ready cause the dikes are going to fail. Craig is worried about Kristen at work and wants to know when she needs to be picked up. |
| April 18th, 07:15:32 | A caller trying to reach EOC, he was redirected. |
| April 18th, 07:16:00 | Caller calls the wrong number, originally wanted United Way. |
| April 18th, 07:16:00 | A caller trying to reach EOC, she was redirected. |
| April 18th, 07:16:11 | Operator talking to her husband about the floodl; Caller requesting to talk to Captain McCarthy, was transferred down to EOC to talk to him; Caller trying to reach EOC, was redirected. |
| April 18th, 07:16:36 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 07:17:21 | A caller trying to reach EOC for sandbags, she was redirected. |
| April 18th, 07:17:36 | A caller trying to reach Mr. Jenson at EOC, he was redirected. |
| April 18th, 07:17:49 | Dispatcher talking to her husband, telling him to unplug washer and dryer and prepare for evacuation, noting that the dikes are going to fail and he is put on hold. A caller attempting to reach Captain McCarthy and is redirected to the Emergency Operations Center. Dispatcher continues talking with husband, noting the flash flood warning and the instability of the dikes in Lincoln, Riverside, and Central Parks. A second caller attempted to reach the Emergency Operations Center and was asked to keep calling. Dispatcher continues with her husband, expressing her concern about the failure of the dikes and says if they fail "we're done. |
| April 18th, 07:19:00 | Caller says, "Hi.. Um, I heard..." and then hangs up. |
| April 18th, 07:19:00 | Unit 10 calling in for more dirt and sandbags on North Columbia Rd. |
| April 18th, 07:20:00 | Caller did not hear the city alert, and she wants to know which parts of the city are being evacuated and what she should do. |
| April 18th, 07:20:05 | Caller on Lake Drive letting the Police Department know that they are evacuating their house and going to Minnesota for a few days. |
| April 18th, 07:20:09 | The operator calling EOC to report on the sandbaggers on North Columbia Rd. need more dirt. |
| April 18th, 07:21:00 | Operator calls a man to let him know they will be evacuating his area soon. |
| April 18th, 07:21:47 | The operator calling to let a friend know about the mandatory evacuation. |
| April 18th, 07:23:00 | May have been an operator calling out. "Hello?" is the only thing said, and then the call cuts out. |
| April 18th, 07:23:06 | Emergency Operations Center calling to report to the Police on new mandatory evacuation from 13th to 17th Ave S. |
| April 18th, 07:23:45 | Kristen called out to notify everyone that there is a mandatory evacuation notice for everyone living East of Cottonwood Street between 13th Avenue South and 17th Avenue South. |
| April 18th, 07:24:00 | Operator calls a friend, asking her to pick up a family member. |
| April 18th, 07:24:00 | Fire Department calls to say there is a small, red car heading towards the evacuation zone on 8th Avenue South near Lincoln Drive. Operator tells caller that the National Guard will likely take care of it. |
| April 18th, 07:24:25 | Caller asking if highway 220 is closed north of Grand Forks, or if you can get out of Grand Forks on I-29. Informed that there are detours but it is passable at this point. |
| April 18th, 07:25:00 | Trooper 004 calls to see if Captain McCarthy is in. |
| April 18th, 07:25:01 | The operators daughter called to ask if the washing machine is unplugged. |
| April 18th, 07:26:00 | Inebriated caller wants to know why police officers are outside his house, but then a second voice, who takes the phone from the inebriated caller, tells the operator there is no problem. The second voice then wants the number for Dike Control. |
| April 18th, 07:26:14 | A caller asking to speak to Terry, he was transferred. |
| April 18th, 07:27:00 | Personal call for operator. Operator wants a family member picked up from home. |
| April 18th, 07:27:54 | A Law Enforcement Center operator called Emergency Operations Center to let them know about a leak in the dike in the Central Park area.This happened East of 55 Elm St. |
| April 18th, 07:28:39 | A caller asking to speak to Chief Pasky, he was transferred. |
| April 18th, 07:29:57 | A caller trying to reach United Way, she was redirected. |
| April 18th, 07:30:00 | Caller originally wanted an information number, but the call rolled over to Law Enforcement Center. Operator gave her a new number to call. |
| April 18th, 07:30:12 | Caller asking for Chief Paschke, he had just left the building so they left a note for him to call Joey. |
| April 18th, 07:30:59 | A caller trying to reach EOC, he was redirected. |
| April 18th, 07:31:29 | Unit 215 calling to ask about the status of the evacuations. |
| April 18th, 07:32:00 | Caller wishes to know the travel conditions from Thief River Falls, Minnesota, to Hatton, North Dakota. She needs to get to Hatton for a funeral. The operator lets her know of detours in the Grand Forks area. |
| April 18th, 07:32:30 | A caller trying to reach a member of EOC, he was redirected. |
| April 18th, 07:32:32 | Caller is asking for assistance for a neighbor, Elizabeth, who can not open her door cause she is hard of hearing, Kristen is sending someone over to help her. |
| April 18th, 07:32:56 | A caller trying to reach Mike. |
| April 18th, 07:33:08 | A caller trying to reach Captain McCarthy, she was redirected to EOC. |
| April 18th, 07:34:00 | Caller wants to know if Highway 2 to Lakota, ND is open, and the operator gives her the number for Road Report. |
| April 18th, 07:34:02 | A caller trying to reach EOC, he was redirected. |
| April 18th, 07:35:00 | Caller wants to know if the tap water is safe for drinking. The operator had not heard. |
| April 18th, 07:35:00 | Caller left the power and gas on in her house, which is in the evacuation area, and she calls to ask what she can do. The operator tells her to call Northern States Power. |
| April 18th, 07:35:24 | The operator is calling to check on the status of the Civic Center as a shelter. |
| April 18th, 07:36:00 | Caller says, "Hi, I'm sorry..." and then the call drops. |
| April 18th, 07:38:00 | Caller says, "Oh..." and then hangs up. |
| April 18th, 07:38:46 | An officer calling to let them know that he is giving a cell phone to the Coast Guard. |
| April 18th, 07:39:00 | Operator calls out, and the answering machine picks up. Operator leaves a message asking if someone is there. |
| April 18th, 07:39:11 | Kristen called back and told Donna that they are going to get Elizabeth and will take her to the National Guard Armory. |
| April 18th, 07:40:00 | Operator makes a personal call to JCPenney, asking if a family member is with the employee who she speaks to. |
| April 18th, 07:42:00 | Operator calls an acquaintance to tell her the location of her family member. |
| April 18th, 07:43:00 | A caller from the 911 Center wants to make sure he has the correct PSAP for Grand Forks. |
| April 18th, 07:43:03 | Jerry from the 911 Center calling to make sure they have the proper PSAP incase they take water. |
| April 18th, 07:44:00 | Call is unintelligible. |
| April 18th, 07:44:00 | Operator calls an acquaintance, letting him know of her family member's location. The receiver also wants to know if the dikes will hold. |
| April 18th, 07:44:00 | A caller from a radio station in northeast North Dakota asking for information on reaching Emergency Operations Center and asked about evacuation areas. Operator told her about the evacuation of the Riverside, Central, and Lincoln Park areas, as well as areas east of Cottonwood Street from 13th Avenue South to 17th Avenue South. |
| April 18th, 07:44:30 | Donna calling to reach Lorna, transferred to line 2. |
| April 18th, 07:45:59 | A caller trying to reach Emergency Operations Center to reach the Coast Guard, he was redirected. |
| April 18th, 07:46:12 | S.O. calling to let Communications know that they have taken over the phones. |
| April 18th, 07:47:13 | A caller trying to reach Dale, he was transferred. |
| April 18th, 07:47:44 | A caller trying to reach Emergency Operations Center to set up an interview, she was directed to call the EOC number back. |
| April 18th, 07:47:45 | Caller attempting to reach Detective Flannery. |
| April 18th, 07:49:07 | Caller asking for directions to the Civic Auditorium. Also asked for information regarding sandbagging and time limits. |
| April 18th, 07:49:56 | Frank from Polk St. calling to report that he has evacuated. |
| April 18th, 07:53:00 | Caller had wanted the EOC, but the operator tells the him that the EOC's lines are too busy and to keep trying. |
| April 18th, 07:53:42 | Caller asking for Dennis Jensen, she was transferred. |
| April 18th, 07:53:43 | A caller asking for information no reaching EOC, she was redirected. |
| April 18th, 07:54:40 | 260 calling to let the Law Enforcement Center know that they are taking their own phones and dispatch. |
| April 18th, 07:58:00 | Caller tells Communication that the cars in the 3700 Belmont Rd area need to be moved because a clay dike will be going up there. |
| April 18th, 07:59:38 | State Radio calling to report a man who needs to get in to River St. to get his elderly mother. |
| Time | Event |
|---|---|
| April 18th, 08:00:00 | Water runs out of north end of Lincoln Park Golf Course and down Lincoln Drive. |
| April 18th, 08:00:13 | Request for information on getting a pass to return to home. |
| April 18th, 08:00:46 | Unit 261 calling to report water build up on 6th Ave. North by the Gallery Apartments. |
| April 18th, 08:02:00 | The caller wants to report to Communications that the fire department is having difficulty reaching a fire on Olson Drive, and is requesting that the area be blocked off for Unit 518. |
| April 18th, 08:02:47 | Osco Drug calling to ask if pharmacies are essential businesses. Additional traffic notes that water is on 6th Avenue North around the 3800 and 3900 blocks, near the Gallery Apartments, which are by the University of North Dakota campus. Dispatcher calls Osco Drug back to inform them they are considered essential services. |
| April 18th, 08:03:00 | The caller needs to get into the USA; the operator replies that lines are really busy, so he can only keep trying, and suggests that he call 'down there' and if he can't get hold of anybody, she'll call for him. |
| April 18th, 08:03:13 | No alarm at Border Patrol Station. |
| April 18th, 08:04:26 | The operator calling EOC to report the water and ask about the pharmacies. |
| April 18th, 08:05:27 | Person calling from University Library, Library should be closed. |
| April 18th, 08:06:10 | The operator called Osco Pharmacy back to let them know that pharmacies are considered essential. |
| April 18th, 08:06:29 | National Public Radio calling to ask for an interview, they were redirected to EOC. |
| April 18th, 08:07:00 | The caller would like the Communications operator to contact Jim and have him call her at the number she provides. |
| April 18th, 08:07:31 | The operator called to let her family know about the current evacuation procedures. |
| April 18th, 08:07:55 | Dike being built on the 37th block of Belmont, Kelly should not go sandbag because she might get cut off. Operator mentions that water is coming through manhole covers on Cherry Street. She also mentions that other areas will soon be evacuated. |
| April 18th, 08:09:14 | A resident of Boyd Drive trying to reach Emergency Operations Center, she was directed to call them again as call were being picked up by the Law Enforcement Center. |
| April 18th, 08:10:00 | The caller wants to know from LEC if North 3rd Street needs to evacuated yet; the operator explains that the evacuation order has not changed. |
| April 18th, 08:10:00 | The operator answers with "911"; the caller replies "hello", but the call disconnects. |
| April 18th, 08:10:34 | Emerado is sending back two pallets of filled sandbags, 2000 empty sandbags and has extra shelter room at the fire hall. |
| April 18th, 08:11:00 | The caller reports a car accident to with no injuries on 42nd Street near the 42nd Street Cafe. |
| April 18th, 08:11:21 | A caller trying to reach EOC regarding sandbags for 289 Grassy Hills, he was redirected. |
| April 18th, 08:13:00 | The caller wishes to report an accidental gunshot in a tenant's apartment to Communications; the operator informs her that they don't make reports of this nature. |
| April 18th, 08:13:05 | Report of sandbags and extra shelter available in Emerado. |
| April 18th, 08:14:50 | A resident trying to reach Emergency Operations Center for information on dike walking, he was directed to keep calling back. |
| April 18th, 08:15:02 | The caller is trying to reach the Emergency Operations Center. |
| April 18th, 08:15:41 | A caller asking if the courts are open today, she was redirected. |
| April 18th, 08:16:00 | The caller dialed the wrong number. |
| April 18th, 08:16:55 | Interdepartmental Meeting: Flash Flood Warning: In effect till 2:15pm for Lincoln Park, Riverside Park, Central Park and most of Grand Forks. |
| April 18th, 08:18:10 | A caller asking for information on travel out of Grand Forks to Cavalier. |
| April 18th, 08:18:27 | Interdepartmental Meeting: The 911 Call Center Update on Flash Flood Warning in effect till 2:15pm. |
| April 18th, 08:18:56 | A caller trying to reach EOC, he was redirected. |
| April 18th, 08:19:00 | The Grand Forks Police Department operator answers the phone, but the call drops as the caller begins to ask a question. |
| April 18th, 08:20:00 | The caller wants to report to Communications that a reported missing person has turned up and he doesn't want to have her cited. |
| April 18th, 08:23:00 | The operator wants to check with Mack about differences in press releases regarding the evacuation orders. Her press release notes "north of Gateway Drive", but his doesn't; the two conclude that the evacuation line is east of 3rd and north of Gateway. |
| April 18th, 08:26:00 | The phone rings and goes to an automated answering machine message, but no message is recorded. |
| April 18th, 08:26:00 | The operator calls to ask for Jim, who has just left. She suggests that the recipient have extra jugs of water in case the city loses water. The recipient notes that they're just pulling out of the parking lot and will be home soon. |
| April 18th, 08:26:27 | The operator called her family to ask them to fill dishes up with water in case they lose their water. The family member may work, or be going into United Hospital (Altru) and may have to stay there, which does not sit well with her. |
| April 18th, 08:28:00 | The operator requests that Lieutenant Eggebraaten contact Communications right away. |
| April 18th, 08:28:20 | Mike from the Public Works Facility calling to report an accident in their parking lot. |
| April 18th, 08:30:00 | The operator lets Captain McCarthy know that 301 is seeking his contact over the radio. |
| April 18th, 08:32:00 | The caller begins to ask for Pete, but the call disconnects. |
| April 18th, 08:32:24 | Company selling sandbags, told to contact Emergency Operations Center. |
| April 18th, 08:32:51 | Russ trying to reach Pete with information from US West Communications. |
| April 18th, 08:33:00 | The caller wants Lieutenant Dunn to know that she [his wife] will be working in East Grand Forks instead of Grand Forks. |
| April 18th, 08:33:00 | The operator calls a man and suggests that he pick up some drinking water or jugs in case they lose water, because there's a significant amount of water coming up into the streets. |
| April 18th, 08:33:50 | Cars driving fast through water and causing it to splash against berm at Cherry Street |
| April 18th, 08:33:59 | A caller trying to reach Lieutenant Bavincheck. |
| April 18th, 08:37:52 | Calling for Emergency Operations Center to see if anyone needs an ATV. |
| April 18th, 08:37:59 | A caller trying to reach the Red Cross and EOC, she was redirected. |
| April 18th, 08:39:42 | caller asking if they need to register after evacuating and was told that there is no need for people to register after evacuating. |
| April 18th, 08:42:19 | A resident of Elmonte asking for information on the evacuations. |
| April 18th, 08:42:37 | A caller trying to reach EOC, he was redirected. |
| April 18th, 08:42:44 | Request to talk to Amelia. Rejection note: No real context, just a call transfer and over one and a half minutes of silence. |
| April 18th, 08:43:00 | The caller wants to know from if DeMers Avenue and the road to the airport are still passable. The operator checks and replies that there have been no reports otherwise. |
| April 18th, 08:43:00 | The caller wants to know if there's someone on Line 1 for them; the operator responds in the negative The operator asks caller on hold who she's holding for, caller responds 'Officer KJ'. The operator informs new individual that Officer KJ has a call on hold for him. |
| April 18th, 08:43:00 | The operator calls for Officer KJ to pick up a call on Line 1. |
| April 18th, 08:45:57 | Report of a stolen Red 1984 Cutlass Sierra on 1st Avenue North. |
| April 18th, 08:47:47 | A caller asking for information on the phone number. |
| April 18th, 08:50:00 | The caller apologizes and hangs up. |
| April 18th, 08:50:07 | A caller asking about the status of the Kennedy Bridge, at this point it is still open. |
| April 18th, 08:50:18 | A caller trying to find the United Way, he was redirected to EOC. |
| April 18th, 08:50:55 | A resident calling to report that her son has not been heard of since he left to sandbag last night. |
| April 18th, 08:51:00 | The operator explains that they are required to unplug everything, and that before they leave she will have to transfer to the recipient; recipient explains that they will have to transfer 911 calls 'down there' The operator asks the recipient if they will be able to avoid relocating, to which the recipient responds that they don't have any current intentions to do so. The operator explains that they are required to unplug everything before they leave, and that she will also have to transfer all 911 calls to their department. |
| April 18th, 08:52:21 | State radio called, asking about the Law Enforcement Center. The dispatcher informed the caller that the 911 Center is not closing down, plans to transfer calls to Bismarck only if the dike breaks, and just until communication could be restored. |
| April 18th, 08:56:54 | The operator called Harlan in Emergency Operations Center to ask for contact to the sandbaggers in the Riverside Area, as a parent is trying to locate their son, who is sandbagging. |
| April 18th, 08:57:00 | The caller from the Highway Patrol office calls Communications to ask about the status of Highway 2; the operator replies that the road is closed between Columbia and 42nd and has been for the past 2 days. The caller asks if the road is detoured and who to call to find out, to which the operator answers either the state dept or the city, since Gateway is state highway, but she's unsure. |
| April 18th, 08:57:46 | Report of sandbag trucks stopped before reaching Riverside Park to help with dike building. |
| April 18th, 08:58:12 | A caller trying to reach Kevin, it was a wrong number. |
| April 18th, 08:59:00 | The caller asks Communications if anyone is available to remove her husband from their home on 10th St after a domestic violence dispute; the operator suggests that she call 911 if things don't calm down. The call immediately transfers to a caller asking if they are okay in the Communications department, to which the operator replies "hold on a second" and the line drops. |
| April 18th, 08:59:41 | A caller trying to reach EOC for sandbags, she was redirected. |
| Time | Event |
|---|---|
| April 18th, 09:00:01 | A caller asking for information on volunteering, she was redirected to EOC. |
| April 18th, 09:00:10 | Report of sandbag trucks being stopped at North 3rd street. |
| April 18th, 09:00:28 | The Grand Forks Tower has an alert, one small with three people on board and three hours of fuel left. |
| April 18th, 09:01:00 | two operators talking to one another, trying to figure out who should stay and who should go. |
| April 18th, 09:02:13 | David, CNN News, requests contact information for Lieutenant Sieber. |
| April 18th, 09:02:28 | Harold calling from Bismarck,trying to reach someone from public works, he was transferred to the Emergency Operations Center. |
| April 18th, 09:04:00 | Caller realized that her sister already called in and hung up. |
| April 18th, 09:04:58 | Heidi needs to let officer in the back door. |
| April 18th, 09:05:38 | The operator calling a hang up back to make sure there was not a problem. |
| April 18th, 09:06:00 | Two operators from earlier talking to each other. One tells the other that if she can't make it in, that's okay. Two other operators are coming in from Bismarck. |
| April 18th, 09:07:16 | Lieutenant Sieber reached about CNN News. |
| April 18th, 09:09:22 | Mrs. McGregor trying to reach Emergency Operations Center for sandbags, she was redirected. |
| April 18th, 09:11:22 | Call to reach O.C. from mayor’s office asking if help is needed. |
| April 18th, 09:12:55 | A caller reporting that Tom is home safe. |
| April 18th, 09:13:00 | One officer to another: "contact communications right away." |
| April 18th, 09:14:15 | The caller requests to talk to Captain Kjelstrom and is then placed on hold. |
| April 18th, 09:14:25 | A resident of Chestnut calling for information on evacuation orders fro the city. |
| April 18th, 09:15:50 | Operator calls out to her newly wed husband and tells him of an optional plan to evacuate to the Air Force Base. He is told to bring important documents as well as a change of "underclothes." |
| April 18th, 09:20:00 | Central Fire called. They need a police on 25th and Belmont. |
| April 18th, 09:21:34 | A friend of the operator calling to check on the status of everything if the dikes break. |
| April 18th, 09:22:00 | Series of beeps and ringing, unintelligible, finally somebody answers. Operator tells man to pack a bag and evacuate his family. She asks how it's going. Man says his phone calls keep getting interrupted, but it's going pretty good otherwise. |
| April 18th, 09:22:01 | McCarthage calling to report Border Patrol assistance. |
| April 18th, 09:24:00 | Operator contacts an elderly lady to make sure she has shelter in case the dike breaks. The lady lives in a trailer, which is why the operator is concerned. The operator also reports that it likely won't be long will the dike breaks. |
| April 18th, 09:24:26 | The operator called out to talk to her dad at work about evacuating his mother. |
| April 18th, 09:25:29 | A resident of Polk St. calling to report that there is water and sewage backup in her basement. |
| April 18th, 09:28:00 | caller states name and is cut off |
| April 18th, 09:28:24 | The operator called Interstate Towing to ask them to tow a dead patrol car at 27th Ave S and Belmont Road. |
| April 18th, 09:28:45 | Amateur radio and video crews requesting access to flood areas. |
| April 18th, 09:29:00 | Pat called to let them know that she picked up the vehicle passes. |
| April 18th, 09:30:36 | Store water in Tupperware containers since city will lose water eventually. |
| April 18th, 09:31:24 | Dan from US West calling to talk to Pete about emergency plans for the phone lines. |
| April 18th, 09:32:00 | Caller was trying to reach emergency management office. Needed to find out how much higher than fifty-two feet her storefront was. |
| April 18th, 09:32:49 | Request for help evacuating at Reeves Drive, water is coming up street. |
| April 18th, 09:34:20 | The operator called EOC to report a camera crew in the Central Park Area. |
| April 18th, 09:40:00 | Operator calls and asks if someone is coming to get the person on the other line. Operator advises person to pack all medications, because "you may be there for a few days." |
| April 18th, 09:41:00 | Caller was trying to reach Red Cross to volunteer. |
| April 18th, 09:41:46 | A caller trying to reach United Way, she was redirected. |
| April 18th, 09:42:00 | Someone says "hello," and hangs up. |
| April 18th, 09:43:00 | Operator calls a pager and leaves a message. |
| April 18th, 09:43:13 | A caller asking to speak with Sheryl, he was redirected. |
| April 18th, 09:43:34 | KNDK Radio north of Grand Forks calling to ask for information on a radio interview. |
| April 18th, 09:44:00 | Somebody calls trying to contact dispatch to inquire whether to send National Guard, gets the operator instead. |
| April 18th, 09:46:00 | Operator asking if there is another phone number people can call if they want to get a hold of the Red Cross. |
| April 18th, 09:46:38 | Pete calling to return his page, he was transferred. |
| April 18th, 09:47:50 | Request for sandbags at Elk Drive. |
| April 18th, 09:47:55 | A caller trying to reach EOC, she was redirected. |
| April 18th, 09:49:00 | Caller was trying to contact DOC. Operator informed caller of location of DOC, which is in the basement of the police department. Caller asks if they need help and is told to contact them |
| April 18th, 09:50:00 | Caller asks if Diane is there, hangs up. |
| April 18th, 09:50:41 | Dan from US West calling back to change one of his pager numbers. |
| April 18th, 09:56:45 | Interstate Towing, wrecker needed at 47th Ave and Chestnut to move two cars off manhole cover. |
| April 18th, 09:58:21 | The operator called EOC to connect with the National Guard. |
| Time | Event |
|---|---|
| April 18th, 10:06:49 | Caller asking if the Kennedy Bridge is still open, at this time it is still passable. |
| April 18th, 10:08:25 | The operator called Dan to ask him to call Pete at the 911 center. |
| April 18th, 10:10:53 | A caller trying to reach Jim Young in Emergency Operations Center. |
| April 18th, 10:15:03 | Dan called in response to a page, the call was transferred. |
| April 18th, 10:15:29 | Pete called Dan to ask for information on how to operate his pager. |
| April 18th, 10:18:32 | Craig called to see if anyone wants him to bring by some food. |
| April 18th, 10:28:05 | Caller asking what the best route is from Grafton to United Hospital so she can get to work. Demers is the best route that is still open. |
| April 18th, 10:30:01 | Caller requesting that Jim Young call her back. |
| April 18th, 10:33:32 | Wanda from McDonalds calling for Diane about her birthday party for tomorrow. |
| April 18th, 10:37:20 | 3622 is supposed to call the Sheriffs Office. |
| April 18th, 10:44:10 | The operator called EOC to report an urgent need of sandbags by Old Elks Pool. |
| April 18th, 10:44:53 | The operator called EOC to report an urgent need of sandbags at Central Park. |
| April 18th, 10:49:56 | Luxor Plumbing called to report that the National Guard will not let people through to his shop. |
| Time | Event |
|---|---|
| April 18th, 11:00:26 | Caller requesting that the fire department fill up his basement with water. |
| April 18th, 11:05:39 | Caller is angry at residents of the Burke Addition, who he claims will not allow people access through there, despite being the only access point to residences to the northeast of the Grand Forks Country Club. |
| April 18th, 11:09:00 | Kristen trying to reach an officer in the Burke Addition. More officers have been sent out there. |
| April 18th, 11:09:52 | Kristen reached a deputy and gave her the information to reach the caller from the east side of the Burke Addition |
| April 18th, 11:12:11 | Diane calling Kelly to ask for Walts cell phone number. |
| April 18th, 11:12:53 | Kristen letting a caller know that fire trucks are on the way to fill his basement. She also asks if Northern States Power (NSP) has arrived yet, which caller indicates they have not yet. |
| April 18th, 11:13:37 | Kay called from Human Resources to report a message about some difficulties between a lady and her son. |
| April 18th, 11:14:59 | A caller asking for information on his bike which he reported stolen a few weeks ago. |
| April 18th, 11:15:00 | “It’s one of the major disasters of our time,“ Grand Forks Mayor Pat Owens tells CNN television. |
| April 18th, 11:15:31 | A caller asking for information on getting back into the flooded area. |
| April 18th, 11:16:20 | Kristen called Craig for him to come get her. |
| April 18th, 11:17:32 | Arod Security calling to report a fire alarm on Olson Dr. |
| April 18th, 11:27:31 | A caller trying to reach Hedland, he left a message. |
| April 18th, 11:27:45 | Duane calling to reach Pete about alternate phone lines and have Joe Simon call UPD. |
| April 18th, 11:28:48 | Dispatch called Emergency Operations Center trying to reach Pete. |
| April 18th, 11:31:10 | The operator called EOC to report an excess of sandbaggers on Belmont. |
| April 18th, 11:35:00 | National Weather Services revises its crest projection to 53 for today or Saturday. |
| April 18th, 11:37:36 | The operator called to report that a bus is needed to pick up some sandbaggers on Belmont. |
| April 18th, 11:38:32 | The operator called the Civic Auditorium to request a bus for some sandbaggers on Belmont. |
| April 18th, 11:40:00 | The operator called sandbag central to ask for a bus for some sandbaggers on Belmont. |
| April 18th, 11:43:25 | A caller trying to reach Johnson with a message to reach his wife. |
| April 18th, 11:44:17 | The operator paged Bob Johnson and asked him to call dispatch. |
| April 18th, 11:45:35 | Bob Johnson calling back to pick up his message. |
| April 18th, 11:47:30 | Officer 617 trying to reach 413 or 415 because his portable radio went dead. He was relieved at his post and is 10-19 (return to station) now. |
| April 18th, 11:47:44 | A caller reporting a blue car running in the parking lot of Wal-Mart with a baby boy inside. |
| April 18th, 11:52:19 | A resident of Columbia Rd. calling to report that the clay dike is close to failing. |
| April 18th, 11:53:50 | The operator called EOC to report the problems with the dike on North Columbia Rd. |
| April 18th, 11:55:38 | A caller letting the operator know that the National Guard allowed his passengers passes through the road block into their neighborhood. |
| April 18th, 11:57:21 | Officer 261 calling in to say that she is going home. |
| April 18th, 11:57:41 | Caller trying to reach Pete, was referred to his extensions. |
| April 18th, 11:59:34 | The caller from Wal-Mart asking for information on the officer responding to the baby in the car. |
| Time | Event |
|---|---|
| April 18th, 12:00:00 | River at 52.19. |
| April 18th, 12:00:58 | Kerry calling to ask for information on when she should come in to work. They discuss the evacuations of the Riverside, Central, and Lincoln Park areas and the impending dike failures in those areas. They joke with one another, trying to blow off a little steam from the stressful situation. |
| April 18th, 12:02:04 | Caller reporting an automobile accident at the corner of 5th Ave. North and North 15th St. No one appears to be hurt. |
| April 18th, 12:07:13 | The Best Western called to report that a room had been vandalized. |
| April 18th, 12:10:00 | The operator calling Patty to check on things and give her a report on the status. |
| April 18th, 12:13:07 | A caller asking for information on the Kennedy Bridge, at this time it is still open. |
| April 18th, 12:13:28 | A resident of Barley Ct. asking for information on getting some sandbags for his house. |
| April 18th, 12:13:54 | Caller trying to reach EOC, was instructed to call back |
| April 18th, 12:14:54 | The operator called EOC to report the need for sandbags but was redirected to a different desk. |
| April 18th, 12:15:00 | First break in East Grand Forks dikes comes near Folson Park. But ring dike temporarily saves area. |
| April 18th, 12:17:48 | Sandbaggers working on the Riverside Dike called to ask about the sirens. |
| April 18th, 12:23:49 | Operator calling home to check on husband, all of East Grand Forks is evacuating at this time. |
| April 18th, 12:26:19 | Keith called in asking for information on taking a chow break. He and the dispatcher discussed the flooding situation. |
| April 18th, 12:26:52 | Manvel Fire Department is requesting a deputy in Manvel to assist as they pulled over some kids who are engaging in disorderly conduct while sandbagging, unit 14 has been dispatched. |
| April 18th, 12:43:00 | The operator called EOC to report that ice is flowing over the dike on East Elmwood. |
| April 18th, 12:43:51 | Jim should meet Pat at Wal-Mart to get his boots. |
| April 18th, 12:56:48 | A resident of 17th St. South is requesting an officer to come to his residence and deal with his violent son. Rejection Note: This call is dealing with criminal activity that may not be related to the flood situation. |
| April 18th, 12:58:17 | The operator called an officer to respond to the call on 17th St. South. The father has locked himself in the bedroom as he is afraid of his son. |
| Time | Event |
|---|---|
| April 18th, 13:04:02 | A caller giving the operator a general update on the situation down at the dikes. |
| April 18th, 13:10:58 | Caller with permit numbers for Susan, she was redirected to EOC. |
| April 18th, 13:13:18 | Officer reporting 8-10 unsupervised children on the Grand Forks dike by the Kennedy Bridge. |
| April 18th, 13:17:32 | Officer requested on South Washington, in front of Hugo’s, there was a car accident on the southbound side. |
| April 18th, 13:19:52 | Caller trying to reach Erwin was transferred. |
| April 18th, 13:20:09 | Neal from the border patrol, trying to reach Nawoski, was redirected to EOC |
| April 18th, 13:21:03 | The operator called down to Emergency Operations Center and was hung up on. Dispatcher finally reaches someone with the Red Cross, but is trying to reach someone in the EOC to inquire about the dikes. She finally reaches someone to alert that Officer Osee reported that the dike along South 3rd Street (by McGuire's Bar) needs more clay, as the water is at the top of it. |
| April 18th, 13:21:59 | The operator called EOC to inform them that the dike on 3rd St. South could use more clay. |
| April 18th, 13:22:43 | A caller reporting a car accident on 13th Ave South between two vehicles. |
| April 18th, 13:27:43 | Operator calling Steve’s Towing to request a wrecker up in the Burke Addition. |
| April 18th, 13:29:39 | The operator called out to ask for information on dispatching buses. |
| April 18th, 13:31:29 | The operator called Emergency Operations Center to reach whoever is coordinating the buses to pick up a group of sandbaggers at Park Ave. and North 3rd Street. |
| April 18th, 13:32:51 | Off-duty operator calling to see if they need assistance. |
| April 18th, 13:33:40 | Officer needed on Circle Hills Drive, a man is stealing sandbags and sand. |
| April 18th, 13:34:41 | Diane calling to ask for any updates on the situation. |
| April 18th, 13:39:23 | A caller asking for information on sending someone to Circle Hills. |
| April 18th, 13:44:33 | Brent, Chet's son, called to ask if the operator could page his dad to return his call. |
| April 18th, 13:50:13 | A resident of Cherry St. calling to report a Black Chevy Blazer driving on the berm. |
| April 18th, 13:53:43 | Caller requesting a complaint number for some stolen railroad ties on 27th Avenue West. |
| April 18th, 13:53:43 | A caller reporting a person on 42nd Street North camping in an RV. |
| April 18th, 13:59:01 | A resident on Cottonwood asking for information on possibility of blocking off the street to keep sight seers from splashing water up on that are sandbagging and evacuating. |
| Time | Event |
|---|---|
| April 18th, 14:08:58 | Larry from US West Communications called to reach Pete. |
| April 18th, 14:13:28 | Jim, a resident of 30th Ave. South, called to report a break in on his garage sometime last night. |
| April 18th, 14:18:41 | The operator called Emergency Operations Center to attempt to reach Pete. |
| April 18th, 14:21:07 | The operator called Pete at communications to relay the message about US West. |
| April 18th, 14:23:30 | The operator called EOC to inform them that Ramsey County EOC is trying to reach them. |
| April 18th, 14:25:57 | The operator called Ramsey County to get the number for their EOC. |
| April 18th, 14:27:55 | The operator called the Ramsey County EOC to see what they needed. |
| April 18th, 14:32:31 | Operator calling her husband to check on things at home. She talks to her mother as well. There is a brief conversation on the situation surrounding the flooding. |
| April 18th, 14:34:54 | Caller trying to reach a Vicki Hagman, but was informed that she was not working. |
| April 18th, 14:36:00 | Rodell looking for a description of car 24, was informed that it is a gray Celebrity. |
| April 18th, 14:37:42 | Ambulance requested on Franklin Avenue, Larimore, ND because an elderly lady had fallen. |
| April 18th, 14:42:33 | Unit 624 calling to report that he will be in car 9 in the Riverside Park area. |
| April 18th, 14:42:58 | Problem on 10th Street South, as her neighbors behind her are pumping water from their yard into her backyard. |
| April 18th, 14:43:45 | A caller from 47th Avenue South and is asking for an officer to help them move traffic so they can get machines in. |
| Time | Event |
|---|---|
| April 18th, 15:00:30 | Jerry from the Grand Forks Parking Authority calling to let them know that they have found a radio containing the frequencies for Grand Forks Police Department, UND Police, Fire, and NSP on it. |
| April 18th, 15:02:53 | Caller requesting the non-emergency number. |
| April 18th, 15:12:10 | Bob called to ask for an update on the situation. |
| April 18th, 15:13:23 | Jennet from the doctor’s office called to let the operator know that her children’s appointments would need to be rescheduled. |
| April 18th, 15:13:46 | A caller reporting a vandalism claim on his car. |
| April 18th, 15:14:33 | A man called to inform the police that a propane tank is floating down the river towards the railroad bridge. |
| April 18th, 15:15:00 | Operator calling the fire department to let them know about the propane tank in the river. |
| April 18th, 15:17:21 | Bob Rost called to report that he has two people working his office and handling the phones. |
| April 18th, 15:21:21 | Called Pete Agamans pager and asked him to contact communications. |
| April 18th, 15:30:00 | Dike just south of Murray Bridge in East Grand Forks breaks, resulting in flooding of entire Point area. |
| April 18th, 15:33:00 | Dispatcher calls asking if he will be coming into work earlier than his usual shift. |
| April 18th, 15:37:00 | A caller asking for information on reaching Fargo, he was redirected. |
| April 18th, 15:38:25 | A caller asking for information on sirens sounding on Washington St. |
| April 18th, 15:40:35 | Caller asking it the sirens were for Grand Forks or East Grand Forks. She was told that they were for East Grand Forks. |
| April 18th, 15:41:00 | Caller calls the Emergency Operations Center to report her husband's abusive behavior. |
| April 18th, 15:44:00 | Caller names Dave asks her a Dispatcher working. It appears to have been cut out partially. |
| April 18th, 15:44:00 | Dispatcher calls back Woman with Abusive Husband to report an Officer is at her door. |
| April 18th, 15:45:17 | A caller asking for information on the sirens. Dispatcher speculates that it may be East Grand Forks sounding the sirens, as Grand Forks was not sounding them at the time. |
| April 18th, 15:52:25 | Operator calls her husband to check on him and the kids. |
| April 18th, 15:53:41 | The operator called out to the wrong number. She was trying to alert a resident along Cottonwood Street that an officer was at the door. |
| Time | Event |
|---|---|
| April 18th, 16:00:00 | Sirens sound as Point area ordered evacuated, and Murray Bridge closes. |
| April 18th, 16:00:05 | A caller reporting an accident on Gateway and North 5th Street. |
| April 18th, 16:02:42 | A caller asking for the operator to page Lieutenant Siever and have him call EOC. |
| April 18th, 16:04:11 | The operator called EOC to let the Coast Guard know that East Grand Forks needs their assistance. |
| April 18th, 16:07:34 | A resident of 13th Ave. South is calling to report a young man wandering by the road who won’t respond to any questions. |
| April 18th, 16:07:44 | Operator calling home to husband to let him know that they are losing the Kennedy Bridge. |
| April 18th, 16:09:00 | Dispatcher calls Fire Department requesting Barricades for 27th Avenue North to Highway 81 due to submersion. |
| April 18th, 16:09:56 | Unit 10 is going to be 1041, 108 at EOC. |
| April 18th, 16:11:50 | They are trying to save the Kennedy Bridge but at this point it does not look good. |
| April 18th, 16:12:46 | The operator called a 911 hang up call back to make sure everything was ok. |
| April 18th, 16:13:00 | Caller reports an abandoned car in front of his driveway and asks if it could be removed. |
| April 18th, 16:14:47 | Caller letting them know that a man she had called about earlier had been taken home. |
| April 18th, 16:16:37 | A unit calling in to ask if he was paged and to talk to Captain McCarthy. |
| April 18th, 16:22:55 | The operator called out to a friend who will call back |
| April 18th, 16:23:07 | A caller asking to speak to Lieutenant Dunn or a watch commander. |
| April 18th, 16:24:00 | Dispatcher calls back caller who reported her car was found. She also offers to send an Officer to bring her to the car. |
| April 18th, 16:25:49 | Caller asking to speak to Diane Debert, the call was transferred. |
| April 18th, 16:25:54 | The operators friend called back to ask what is going on, the operator informed her of the failing dikes in East Grand Forks. |
| April 18th, 16:26:10 | Caller requesting a police officer to deal with a young man with a knife. |
| April 18th, 16:28:00 | Resident of Columbia West Apartments reports a fire in the building. |
| April 18th, 16:30:00 | Water in Lincoln Drive area reaches same level as river, leaving about 300 homes in water, many of them to the rooftops. |
| April 18th, 16:34:15 | Bob called to report that he will not be coming in for the next couple hours. |
| April 18th, 16:34:55 | The operator called Bob back to ask if he wanted his shift covered for the night. |
| April 18th, 16:37:59 | The operator called out to ask someone to call her when they got home. |
| April 18th, 16:40:00 | A man identifying himself as Phelps calls the Emergency Operations Center but is cut off. |
| April 18th, 16:40:27 | Phelps calling to check on the status of the officer for the disturbance call. |
| April 18th, 16:42:00 | Emergency Operations Center unable to reach Carrie at Bismarck hotel room, tells clerk it is an emergency and to leave a message to call back. |
| April 18th, 16:42:02 | The operator’s husband calls, they discuss getting their children back to Grand Forks from Debbie in East Grand Forks in case the bridges close. |
| April 18th, 16:47:00 | Caller calls to file a complaint regarding custody of his children. |
| April 18th, 16:48:04 | The operator called Debbie to ask about her kids. |
| April 18th, 16:48:53 | A caller in the Sherlock area called to report an elderly woman on 3rd Street who is refusing to leave. |
| April 18th, 16:49:00 | The 911 Center calls Belmont Living Center to inform them of the mandatory evacuation. |
| April 18th, 16:50:31 | Operator's husband calling to let her know to be careful. They are keeping Kennedy Bridge open for the time being. |
| April 18th, 16:52:00 | Dispatcher calls her husband at home to ask how things are at home. Husband notes the kids are having a "great time" and want to help sandbag. |
| April 18th, 16:53:00 | Marsha from Channel Four calls the Law Enforcement Center. She did not receive the press release about the evacuation of Lincoln Park, so the operator reads it to her. |
| April 18th, 16:53:06 | The operator called the resident in the Sherlock area to ask for more information. |
| April 18th, 16:54:00 | A caller reported Borrowed Bucks Road House is open. |
| April 18th, 16:55:45 | The operator called the East Grand Forks Police Department to report a resident refusing to leave. |
| April 18th, 16:57:41 | A caller asking the Command Center for information on the business closings in relation to Fashion Bug. They are unable to close due to corporate and want a police officer to tell them to evacuate. |
| Time | Event |
|---|---|
| April 18th, 17:00:38 | Phones transferred back to Communications. |
| April 18th, 17:00:56 | A caller requesting an ambulance on Forest Court for her husband who may be having a heart attach. |
| April 18th, 17:01:15 | Caller trying to reach Peggy, call was transferred. |
| April 18th, 17:05:35 | The Riverside dike is failing and everyone in that area must evacuate immediately. |
| April 18th, 17:07:33 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 17:08:26 | A caller asking for them to include elderly people in the evacuation orders. |
| April 18th, 17:08:45 | Caller asking if there is a warrant out for his arrest, there is not one at this time. |
| April 18th, 17:08:47 | Albert called back to update his complaint and report that he has located where his children are being taken. |
| April 18th, 17:09:13 | A caller asking Communications to hold Riverside for one minute, however it had already been released. |
| April 18th, 17:11:24 | Caller trying to reach Greg Samson, he is out helping with the flood. |
| April 18th, 17:12:17 | The operator called plant services to as about busing people around, she was redirected to transportation |
| April 18th, 17:12:28 | Caller asking for a Port-A-Potty for sandbaggers, she was re-directed to EOC. |
| April 18th, 17:12:40 | Wrong number calling to get Kelly, no Kelly working this location. |
| April 18th, 17:12:54 | The operator called transportation to ask about busing UND students to and from sandbagging. |
| April 18th, 17:20:00 | Caller asks if they are evacuating the south 5th area (while doing so another call line opens, but nothing happens and conversation continues). She is notified of the areas that are being evacuated. |
| April 18th, 17:21:29 | Curtis called to leave a message for Jim or Joan Remer to call him back. |
| April 18th, 17:21:52 | Unit 280 is 1041 (beginning shift). |
| April 18th, 17:24:06 | Unit 260 is going to maintain their dispatching out of their office. |
| April 18th, 17:25:06 | A unit reporting that they received a protection order. |
| April 18th, 17:25:37 | The operator called the Community Violence Intervention Center to report that a protection order had been served. |
| April 18th, 17:28:43 | Riverside evacuees are to go to Red River, not the Civic Auditiorium. |
| April 18th, 17:29:00 | Caller says he has a 16-foot boat that is all set up if it is needed. He is told to call the Emergency Operations Center to notify them. |
| April 18th, 17:31:13 | A caller from West Fargo reporting his sister who lives in East Grand Forks needs assistance evacuating immediately. meical assistance |
| April 18th, 17:32:10 | Caller asking for the number for the transportation department. |
| April 18th, 17:33:30 | Caller requesting information on travel conditions thru Grand Forks County and is told that the operator doesn't know for sure but that a lot of roads are closed. |
| April 18th, 17:34:05 | The operator called East Grand Forks Emergency Services to let them know about the patient in East Grand Forks. |
| April 18th, 17:35:00 | Caller asking for information on I-29, he was redirected to the transportation department. |
| April 18th, 17:35:00 | A caller informing the police that the water has spilled out of the golf course and is covering Demers. |
| April 18th, 17:36:58 | A prank caller was asking for "Billy", while making animal noises are being made in the background. The operator tells him to find something better to do, like sandbagging! |
| April 18th, 17:36:59 | Andy has a large pump ordered from EOC and would like to know what to do with it, also she asked for information on the sirens, and water is covering DeMers Avenue. |
| April 18th, 17:37:00 | Caller screaming incoherently. |
| April 18th, 17:38:08 | East Grand Forks Fire Department calling to verify an address. |
| April 18th, 17:40:00 | Man calls but is told that Emergency Operations Center is extremely busy, so he must call back. |
| April 18th, 17:40:42 | Operator trying to reach Leon, and the shuttle bus is allowed to pass on the Kennedy Bridge. |
| April 18th, 17:41:00 | Man calls warning about a white Ford van that is obstructing his street which is filling with water. The operator says that they are dealing with emergencies only at that time and that she will try to notify someone about the van although it is not as pressing as other problems. |
| April 18th, 17:41:07 | The operator called Steven in West Fargo for some confirmation on the address. |
| April 18th, 17:42:00 | The operator asks if the owner of the white van obstructing the street is present and is told no. |
| April 18th, 17:43:14 | The operator called the East Grand Forks Police Department to confirm that the address for the "medical assist" had been found. |
| April 18th, 17:44:52 | The operator called out to her husband to see how things are going at home. |
| April 18th, 17:45:00 | Airman from the Air Base fire department notifies that they are taking over Emerado's calls for the night, wondering if they can do a test page over their frequency to see if their radios are working correctly to take over the new calls. Operator can't find the number to call, they deliberate about what number and where to call to page them out. Man stays on line while operator calls and does the test, gets the correct number and sets up test so the calls will go through to the base. |
| April 18th, 17:46:32 | The dispatcher is making a personal call. The person she reaches is exhausted from sandbagging all day. They spend time talking about their children and their reaction of the situation. The operator places the call on hold to answer two calls, one of which is a car accident. She then gets back on the original call and talks to her son about his birthday. She remarks that one dispatcher from the East side was not able to get to work, even though others from there did. [may be duplicate of already existing call] |
| April 18th, 17:46:37 | Dispatcher talks with her husband, who just finished sandbagging. They talk about one of their children opening a present and other family events. A caller looking to reach Captain Kjelstrom and is redirected. Another caller reporting that he had been involved in an accident by the 200 block of N. 3rd Street. Dispatcher then speaks with her young child about their birthday. |
| April 18th, 17:47:28 | Caller asking about the route south to Fargo. |
| April 18th, 17:47:50 | Emerado Fire calling to say they received the page. |
| April 18th, 17:48:00 | Man calls asking for the phone number for the East Grand Forks sandbagging operation. He is given the East Grand Forks EOC phone number. |
| April 18th, 17:48:07 | Doug, a former rescue diver, trying to reach Mike Fonder or John Ramberg, they have both left the office. |
| April 18th, 17:50:00 | Woman calls asking for the number for the local police then call is ended. |
| April 18th, 17:50:28 | Helicopter Pilot trying to figure out where Bigland street is. |
| April 18th, 17:50:54 | A lady called asking for the non-emergency number for the local police. |
| April 18th, 17:51:00 | Dial tones and some dialing and ringing, background voices, woman answers and operator asks for Sharon but is notified that she no longer lives there. |
| April 18th, 17:51:00 | Operator says that the woman she tried to reach no longer lives at that location. Calls a number that is no longer in service. |
| April 18th, 17:52:18 | Trying to reach Diane. |
| April 18th, 17:52:25 | The operator’s husband called asking about his birthday party. |
| April 18th, 17:54:54 | Walsh County Sheriffs office calling to confirm QUIZ hit on a suspect in custody. |
| April 18th, 17:55:02 | A caller asking for information on road conditions between East Grand Forks and Thief River Falls. He was redirected to the East Grand Forks EOC. |
| April 18th, 17:56:30 | A caller asking about picking up his wife and children from the Riverside Park area. |
| April 18th, 17:57:00 | Man calls asking for a person's phone number, while waiting asks operator how busy it's been. Operator gives him the phone number and tells him it's been nuts "off and on." The caller remarks "what a day, huh? |
| April 18th, 17:57:47 | Leon calling to ask for traffic control in the Bringmont area. |
| April 18th, 17:58:19 | Caller trying to get items that are in the Sheriffs custody. |
| April 18th, 17:59:00 | Man calls saying that thought he dialed the EOC, operator informs him that when the EOC is too busy their calls roll over to the Law Enforcement Center. |
| Time | Event |
|---|---|
| April 18th, 18:00:00 | Man calls asking for Captain Kjelstrom, the operator transfers lines to Kjelstrom telling him he has a call on line 1. |
| April 18th, 18:00:00 | Man calls asking for sandbags and is told to call the Emergency Operations Center. Caller remarks that he called that number. Operator tells him that their lines roll over to the Law Enforcement Center when too busy and to keep trying until he gets a hold of them. |
| April 18th, 18:00:00 | Operator makes an internal call asking where Captain Kjelstrom is, she calls him again and tells him to go to line 1. |
| April 18th, 18:00:00 | Woman calls and asks operator if she knows Judge Novak's phone number off the top of her head and she says no. |
| April 18th, 18:00:41 | Harry called trying to reach Emergency Operations Center to request a floating pump at Northridge Hills Court and Gentle Hills Circle. |
| April 18th, 18:01:00 | Caller asking for Lieutenant Johnson, long pause. Operator says he is out in his vehicle. Caller is one of the new reserve officers. The Lieutenant told him to come in and do a couple ride-alongs; was also told to get a form signed. Operator puts caller on hold. Operator takes call off hold, informs Keith that he may come in at anytime. |
| April 18th, 18:01:00 | Operator calls man back and says Captain Kjelstrom still isn't answering his page, man says he'll try the Police Department and asks if he is speaking to the EOC but operator tells him it's the Police Department dispatch. He says that he'll try calling from his truck again. |
| April 18th, 18:01:14 | Caller was informed that the Sheriffs department did not have any of those items. |
| April 18th, 18:02:28 | Calling Walsh County to make sure suspect is in custody. |
| April 18th, 18:02:41 | The operator called Steven to let him know that Mary Lou had been taken to the International Hospital. |
| April 18th, 18:03:43 | Caller reporting a car stuck in the water on the corner of Cottonwood and 12th Avenue South. |
| April 18th, 18:04:00 | Law Enforcement center answers the call, no one is on the other line to answer. |
| April 18th, 18:04:00 | Caller is looking to get a hold of the Emergency Operations Center. The operator of the Law Enforcement center says the lines are probably full and to give them a few minutes then give a call back. |
| April 18th, 18:04:29 | An employee of a Grand Forks hotel called to ask about doing laundry with the water sanctions in place. |
| April 18th, 18:05:00 | Caller is wondering how to get sandbags when she is not able to get out. Operator says to call the EOC center. Gives the caller the number. Caller asks if the number she is calling is the number for the EOC. The operator says that calls get transferred to the Law Enforcement center when the lines at the EOC are full. |
| April 18th, 18:06:00 | Caller is asking if the calls are being run down to EOC. Operator says yes they are, but that the caller currently has the dispatch center on the phone. Caller would like to talk to Vince. Operator tries to patch caller down to the EOC. *Dial tone* Someone says Hello. Call returns back to dispatch center, and the operator says the EOC hung up on her. Operator tries once more. *Dial tone* Someone answers from EOC, operator says that she has a caller for Vince. A man, possibly Vince answers the phone, and asks who is calling, caller says George. Call is dropped. |
| April 18th, 18:06:01 | A caller trying to reach EOC for information on evacuation assistance, she was redirected to the East Grand Forks EOC. |
| April 18th, 18:07:00 | Caller is looking for the Flood Center. Operator says that this is the dispatch center. Caller states the phone number for EOC. Operator says to keep calling them back. |
| April 18th, 18:07:38 | Sheriff calling to make sure that the suspect has been marked as in custody. |
| April 18th, 18:08:14 | The operator called EOC to report the request for a floating pump on Northridge and Rolling Hills. |
| April 18th, 18:08:40 | Caller requesting sandbags, call transferred to Emergency Operations Center. |
| April 18th, 18:08:47 | Caller requesting more sand and shovels for sandbagging on 49th Avenue South, call was transferred to Emergency Operations Center. |
| April 18th, 18:08:49 | A caller requesting more sand, she was redirected to EOC. |
| April 18th, 18:09:27 | Traffic control has been requested on 47th between Belmont and Cherry to deal with traffic around the temporary dike. |
| April 18th, 18:09:47 | A caller on Cherry St. South called to report water on Cherry St. and request sand and sandbags. |
| April 18th, 18:10:00 | Operator answers saying, Emergency 911. Caller says this isn't an emergency, but is simply looking for the number for the EOC. Operator gives him the number. |
| April 18th, 18:11:00 | Operator calls Northern State Power Company regarding a transformer explosion and fire out in the water, on hold for large portions of the call. The operator informs them an officer near Lincoln Drive will go to the scene. |
| April 18th, 18:12:15 | A caller requesting that Duane Shiller call his brother Dale as soon as possible. |
| April 18th, 18:13:20 | Police department operator calling the Emergency Operation Center to request sandbags on Cherry St., she was informed that they are no longer delivering sandbags; people must come pick them up. |
| April 18th, 18:14:02 | West Fargo Police Department calling for conformation on a QUIZ hit on a suspect, call transferred to the office. |
| April 18th, 18:14:10 | Angela with KSTP in Minneapolis called trying to reach EOC for flood information. |
| April 18th, 18:14:46 | A caller from the media (KSTP in Minneapolis) is attempting to reach the Emergency Operations Center to seek information on the flooding. A caller reporting a need for sandbaggers on Belmont Road from 32nd Avenue South to 34th Avenue South. She attempts to transfer to the Emergency Operations Center. A third caller attempting to reach the Coast Guard, which is transferred to the EOC. |
| April 18th, 18:16:00 | Operator is informing someone that there power lines in the water at 8th and Lincoln. They have notified NSP about a transformer that has blown over there. There is a lineman on his way. |
| April 18th, 18:16:08 | A caller requesting to speak with someone from the Coast Guard. |
| April 18th, 18:16:30 | The operator called EOC to convey the messages from callers. |
| April 18th, 18:17:22 | The operator called Dick to ask about dispatching sandbaggers and then decided to call the EOC. |
| April 18th, 18:17:48 | The caller requested more sandbaggers on Belmont Rd. |
| April 18th, 18:18:21 | Caller asking for information about gas cans the water department had left, he was redirected to EOC. |
| April 18th, 18:19:00 | East Grand Forks Fire Department needs an ambulance at the South end of the Louis Murray Bridge there is a man having a heart attack. Operator isn't sure how the ambulance will be able to get to him. |
| April 18th, 18:19:35 | The operator called EOC to convey the request for sandbaggers on Belmont Street. |
| April 18th, 18:21:00 | Caller is asking if the Townhouse Hotel had to evacuate. Operator doesn't believe that they were in the evacuation area. |
| April 18th, 18:21:00 | Caller has been on hold four times trying to get an authorization number for bags but keeps getting cut off. Operator from the Law Enforcement Center says their lines roll over to the Law Enforcement Center and suggests to keep calling the EOC back. |
| April 18th, 18:21:48 | A downtown resident called to ask for evacuation information. |
| April 18th, 18:22:00 | Caller is trying to get the EOC, says they will call again. |
| April 18th, 18:23:00 | Law Enforcement Center operator answers. No one is on the line to respond. |
| April 18th, 18:23:00 | A caller requesting information to talk to Bruce Moline of the city Engineering Department. |
| April 18th, 18:23:28 | Caller trying to reach EOC and information on the Red Cross, she was redirected. |
| April 18th, 18:23:56 | The Engineers Office is calling to have Gateway closed west bound of Washington St. |
| April 18th, 18:24:00 | Caller is wondering if his message was given or put in their box. Operator does not know because she did not take the message. Caller asks if the operator is Jason's mom. The operator tells the caller that he is talking to dispatch. Caller says that the operator sounds like Jason's mom. Asks if the message recipients are busy, and that they were last at Riverside. Operator isn't sure what they are doing right now. Caller asks if there is a way to get a hold of them because he wants to know if his house's owner wants him to plug his sink before he leaves, as he lives in the basement. Operator tells caller to plug all floor drains. Operator asks for name and number of the caller, and says she will give the message to call him, she'll do it as soon as she can over the air. |
| April 18th, 18:24:43 | A caller asking for information on the Riverside Park evacuation and the areas effected. |
| April 18th, 18:26:00 | Caller is informing operator that someone is taking sandbags off the dike near Belmont Court and carrying them to their house. Operator says she'll have someone check on it. |
| April 18th, 18:27:00 | Operator from 911 center answers. Caller asks who she is talking to. The response is Diane. |
| April 18th, 18:27:00 | Caller is asking if Captain Kjelstrom is still in. Operator asks caller to hold. Call picks up with operator announcing that Captain Kjelstrom has a call on line 2. |
| April 18th, 18:27:53 | Caller trying to reach Emergency Operations Center for more information on water levels. |
| April 18th, 18:28:00 | Scott from United Hospital is calling the Emergency Operations Center to let Captain Vigger of the Minnesota National Guard know that a helicopter is no longer needed on scene where a patient is having a heart attack near the Louis Murray Bridge in East Grand Forks. |
| April 18th, 18:29:00 | Operator is calling the EOC to ask them to relay a message to Captain [Vigger] of the Minnesota National Guard that the ambulance does not need the helicopter, they are able to get over to the patient on the East side. |
| April 18th, 18:29:00 | Caller, possibly the MN National Guard, is asking where the ambulance is at on the East side. Operator does not know. Their men are on the north side of the Louis-Murray bridge by the [Con-source Gas Station] and they do not need a boat to get there. |
| April 18th, 18:29:21 | Shannon called in to ask where she should come to work. |
| April 18th, 18:29:37 | NBC Radio in Washington seeking a brief interview with someone about the flooding. |
| April 18th, 18:30:25 | A caller asking for information on how to reach the United Way, she was given their number. |
| April 18th, 18:31:00 | Emergency 9-1-1 operator answers, no response. |
| April 18th, 18:31:24 | A resident on North 5th asking for information about his ground level. |
| April 18th, 18:31:50 | 602 requesting someone available for a 25, however everyone is busy. |
| April 18th, 18:31:50 | Scott called to ask for information on a patient that they could not find. |
| April 18th, 18:32:00 | Dial tone. Caller was informed that Grand Forks may be evacuated. Asks operator what to do if that were to happen, and the operator tells the caller to watch her TV and they will notify her if that were to happen. |
| April 18th, 18:32:00 | Dialing, and call error tone. |
| April 18th, 18:32:14 | A UND student called to ask for information on evacuating. |
| April 18th, 18:32:37 | Caller asking about how far out to evacuate, she was redirected to Emergency Operations Center. |
| April 18th, 18:32:46 | This file contains several calls. First, a caller from UND asked for advice on how to tell his mom that he does not need to evacuate. The second caller asked about flood and road conditions in the area. The operator tells her that the dike at the Kennedy Bridge will likely not last much longer. |
| April 18th, 18:33:00 | Caller is in Leever's parking lot. Notices woman smoking marijuana in the front parking lot. Caller describes woman as "messed up" and "old". Operator puts caller on hold. Call continues... |
| April 18th, 18:34:00 | Caller is calling from Rolla, ND, asking if they need any donations. Operator transfers caller to the EOC. |
| April 18th, 18:34:00 | Call continued... Operator asks if woman is still there (at Leevers). Caller describes the vehicle as grey station wagon. Operator lets caller know that she will send someone over there, but they are very busy. improper split |
| April 18th, 18:34:00 | Caller says there is an accident outside her outside. There are no injuries but a lot of damage to the car. Will send someone as soon as they can. |
| April 18th, 18:34:00 | Caller is asking if the Kennedy "big bridge" is closed. Operator says its not. |
| April 18th, 18:34:19 | Trent from the Air Base called to ask for information on reaching shelters in East Grand Forks. |
| April 18th, 18:35:00 | Caller is wondering if he can be of any help since he is a fork lift driver. Operator tells caller to call EOC. |
| April 18th, 18:35:00 | Caller is asking for EOC, asks operator for the number for EOC. |
| April 18th, 18:35:00 | Law enforcement center, can you hold please?" repeated twice. |
| April 18th, 18:35:05 | Officer Burgess’s wife called to let them know that she is sending a bag for him. |
| April 18th, 18:35:40 | A caller requesting sand bags at UND near Noren Hall. She is requested to call the Emergency Operations Center. |
| April 18th, 18:36:00 | Dial tone. "Law enforcement center", call ends. |
| April 18th, 18:36:05 | A caller, attempting to report a vehicle accident was put on hold. A second caller, named Ron, called asking to speak to Danny but he is not in at this time. A third caller attempting to reach the Emergency Operations Center, but was told to call back because of the rolling over of the phone lines to the Law Enforcement Center. |
| April 18th, 18:36:11 | Caller trying to reach the Chief of Police because a tenant at his hotel is in the basement and someone needs to pick him up before it floods. The caller has been calling frequently throughout the day. {multiple calls need to be broken out} |
| April 18th, 18:37:40 | A caller looking for Chief Paschke, who is hard to understand because of accent. He is asking for help picking up an elderly gentleman who needs to evacuate. Dispatcher directs him to call the Emergency Operations Center. Caller asking if the Kennedy Bridge is still open, at this point it is and there are no plans to close it. Another caller reports a vehicle accident at South 34th Street and Primrose Court. |
| April 18th, 18:37:48 | A caller trying to reach EOC for information on volunteers, she was redirected. |
| April 18th, 18:37:53 | Caller trying to reach Jim Shatworst. |
| April 18th, 18:38:00 | Caller is telling operator that when the helicopters go over her neighborhood, it makes the dogs in the neighborhood "go nuts". |
| April 18th, 18:38:02 | Car Accident on 34th St. and Primrose Court, no one hurt. [This call has come thru before} |
| April 18th, 18:40:00 | Caller is the administrator of the nursing home in Karlstad, MN and heard that nursing home patients were transferred to United Hospital. Caller wants operator to get word out that they have available beds in Karlstad. Operator gives caller the number for the EOC. |
| April 18th, 18:40:25 | A caller asking for information on where to sandbag and volunteering, he was redirected to EOC. |
| April 18th, 18:40:53 | Caller asking for information to reach EOC. |
| April 18th, 18:41:00 | Caller is asking for a number that would give her updates on blocks where flooding has occurred. She is trying to check on her mothers home. Operator believes there is flooding in the particular location, but tells caller to call EOC or listen to the radio. |
| April 18th, 18:41:05 | Arrow Head Security calling to report a burglary alarm at the Shengrala. |
| April 18th, 18:42:53 | Caller asking where she can be of assistance, she was redirected to Emergency Operations Center. |
| April 18th, 18:43:00 | Caller is trying to reach United Way. Operator gives caller the correct phone number. |
| April 18th, 18:43:13 | Caller trying to reach EOC. |
| April 18th, 18:43:46 | Caller trying to reach Lieutenant Glen Handy, he was redirected to EOC. |
| April 18th, 18:44:00 | Caller was calling the "volunteer center"(EOC), operator informs caller that calls get transfer to the law enforcement center when EOC's lines are full. Tells caller to try again in a few minutes. |
| April 18th, 18:44:00 | Caller is wondering if people can go to sandbag central and get sandbags. Operator tells caller that they must go through the EOC. |
| April 18th, 18:45:00 | Nancy is calling back for [Gamalong]. He is on his way to Shangri-La, the alarm is going off. Operator puts caller on hold, returns and says, "Thank you". |
| April 18th, 18:45:22 | Caller requesting to speak to Captain Kjelstrom, the call was transferred. |
| April 18th, 18:45:32 | The operator called Emergency Operations Center to report that Councilwoman Byers will have guardsmen stationed to watch the dike. |
| April 18th, 18:46:00 | Operator immediately puts caller on hold. Caller identifies himself as [3600], asks if they were trying to get a hold of him. Operator says yes and to hold, call ends. |
| April 18th, 18:46:00 | Law Enforcement Center can you hold please?" |
| April 18th, 18:46:00 | Caller is looking for someone. Operator puts caller on hold. |
| April 18th, 18:46:00 | Caller is asking for Captain Kjelstrom. Operator lets Kjelstrom know he has a call on "line 2". |
| April 18th, 18:46:13 | Caller asking about dike walking, was transferred to Emergency Operations Center. |
| April 18th, 18:47:00 | Operator puts caller on hold. |
| April 18th, 18:47:00 | Caller was told that Grand Forks should be prepared to evacuated, and is asking if that is true. Operator tells caller to be prepared for anything. Caller then asks if they go up to N 42nd St by the Shangri-La if they would be safe. Operator says if they decide to evacuate that they will have instructions for people. |
| April 18th, 18:47:00 | Operator tries Captain Kjelstrom again. Still doesn't answer page, caller leaves message with operator to have him get a hold of 905 down at the riverside. |
| April 18th, 18:47:07 | Caller asking about dike walking, was transferred to Emergency Operations Center. |
| April 18th, 18:47:18 | The operator called EOC to ask who is in charge at 47th and Belmont St. |
| April 18th, 18:48:06 | Caller requesting to speak to Captain Kjelstrom, the call was transferred. |
| April 18th, 18:48:25 | Caller trying to reach Emergency Operations Center because of an issue with sandbags. Dispatch asked her to please call back. |
| April 18th, 18:48:40 | Danny called to answer his page and was directed to speak to Ron. |
| April 18th, 18:49:00 | Caller was evacuated from 1500 block on Chestnut. He was walking around, there were kids riding bikes, but the area was not secured. |
| April 18th, 18:49:05 | Caller requesting information on road conditions between Grand Forks and Fargo. |
| April 18th, 18:49:09 | A caller trying to reach EOC, he was redirected. |
| April 18th, 18:49:18 | Caller requesting to talk to Major Coddel or Major Runk, redirected to EOC |
| April 18th, 18:49:19 | EOC calling to ask the Police Department to remove sight seers from the Central Park area. |
| April 18th, 18:50:00 | Caller is trying to reach the Coast Guard representative at the EOC. Operator tells caller to call EOC back because the calls roll over to the Law Enforcement center. |
| April 18th, 18:50:38 | Previous caller called back to check the number for Emergency Operations Center. |
| April 18th, 18:51:04 | A caller trying to reach EOC, he was transferred. |
| April 18th, 18:51:56 | Caller requesting information on whether Valley Ho Trailer Park is being evacuated. She was redirected to Emergency Operations Center. |
| April 18th, 18:52:00 | Caller is near South Cherry Street and the sewer is backed up into the streets. Operator tells caller to call EOC. |
| April 18th, 18:52:00 | Law Enforcement Center" repeated twice, no answer. |
| April 18th, 18:53:00 | Caller is asking for the cell phone number for the city engineer. Operator tells caller to call EOC to reach someone from the engineering department. |
| April 18th, 18:53:00 | Operator puts caller on hold. |
| April 18th, 18:53:00 | Operator puts caller on hold. |
| April 18th, 18:53:18 | The owner of the Ambassador Motel calling to ask for an officer to come remove a customer who happens to be related to the Chief of Police. |
| April 18th, 18:54:00 | Caller has food and clothes to donate but doesn't know who to call. Operator gives the caller the appropriate number to call. |
| April 18th, 18:54:00 | Caller had called earlier for the number for the city engineer, now looking for a number for the city shop. Operator tells caller to call EOC. |
| April 18th, 18:55:00 | Caller is asking for information about dike volunteers and help. Operator tells to call EOC. |
| April 18th, 18:55:14 | Caller requesting sandbags, redirected to EOC. |
| April 18th, 18:55:58 | Resident on Glen Circle calling to report an elderly lady wandering around who appears confused and lost. |
| April 18th, 18:56:00 | A caller trying to reach Emergency Operations Center, she was requesting information on the Kennedy Bridge. |
| April 18th, 18:57:07 | A caller trying to reach Emergency Operations Center, but needed to keep trying because of the lines rolling over. |
| April 18th, 18:57:38 | Captain Pashkey called to ask about his relative who is at the Ambassador Motel. |
| April 18th, 18:58:27 | Ken down at Emergency Operations Center asking who the on duty supervisor is and asked him to call him. |
| April 18th, 18:58:53 | Police department operator called Emergency Operations Center to discuss a shuttle bus request for individuals sandbagging on 47th and Belmont Rd to be able to return to the auditorium. |
| April 18th, 18:59:33 | Caller asking for the Flood Control Center, redirected to EOC. |
| Time | Event |
|---|---|
| April 18th, 19:00:28 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 19:00:35 | A caller who is being helped by another dispatcher. |
| April 18th, 19:00:41 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 19:00:53 | A caller looking for sand, she was transferred to EOC. |
| April 18th, 19:00:56 | Caller asking for a voicemail number for the Chief of Police, as he had information about resources for the dikes. He was redirected to EOC. |
| April 18th, 19:01:00 | Operator answers the phone, but nobody is on the other end |
| April 18th, 19:01:00 | Caller one needs sand, but all the lines to the EOC are busy. After a series of holds, caller two is also calling for sand, and is told to keep trying the EOC. Caller three wants to know where a guy with five or six bundles of sandbags should go. Caller four sounds like an accidental dial. |
| April 18th, 19:01:00 | Two callers needing sand told to keep trying the EOC, and a third call Border Patrol agent needing directions for a man with sandbags on 13th and Cottonwood. |
| April 18th, 19:01:00 | Caller wants to know where a guy with five or six bundles of sandbags should go. |
| April 18th, 19:01:00 | Caller four sounds like an accidental dial. |
| April 18th, 19:01:00 | Law Enforcement Center, please hold." |
| April 18th, 19:01:23 | A resident of 40th Street called to report water flooding that street. |
| April 18th, 19:01:27 | A caller asking for information on evacuations. A second caller calls about storm sewers backing up on 40th Street. A third caller calls to ask a question about a warrant for arrest. |
| April 18th, 19:02:48 | A caller asking for information on reporting a fugitive. |
| April 18th, 19:02:54 | Caller requesting news about 4th Avenue South and Cherry Street, she was redirected to EOC. |
| April 18th, 19:03:10 | The owner of the Ambassador Motel called back for an update. |
| April 18th, 19:03:27 | A caller trying to reach EOC for information on how he can volunteer with his oil pipeline trenching machine. |
| April 18th, 19:03:46 | Caller asking for voice mail for Chief Chester Paschke. He then asks for a watch captain to discuss possible flood fighting resources and is redirected to the Emergency Operations Center. A caller asks if 4th Avenue South and Cherry are still open and the operator confirms they are open. Caller seems to think that there is nothing to worry about, but is directed to contact the EOC. Caller asking if the apartments at 2208 12th Avenue North have been evacuated, they are believed to be still okay but the call was redirected to Emergency Operations Center. Caller asking if sandbagging volunteers are available in Shady Ridge Addition. She is directed to call the EOC. Caller from the civil tech program (likely at Northland Community and Technical College) offers up oil pipeline equipment to build temporary dikes. |
| April 18th, 19:04:00 | The question of what to do about that load of sandbags is raised, but not directly answered. "Nobody seems to know where that's supposed to go." |
| April 18th, 19:04:17 | A caller asking for a shuttle at 543 Terrace Dr. to pick up some sandbaggers. |
| April 18th, 19:04:21 | Caller requesting sandbag volunteers, she was redirected to Emergency Operations Center. |
| April 18th, 19:04:49 | An engineer with the Civil Tech program at the College of Science, he has several machines that can throw up a 10-15ft dike and do miles a day. A second call is asking about if Cherry Street and 4th Avenue South are still open. A third caller asks about the status of apartments at 1208 12th Avenue North by Memorial Park Cemetery. A fourth caller asks about sandbags for the Shady Ridge Addition. |
| April 18th, 19:04:49 | A caller asking to speak to Larry about driving. |
| April 18th, 19:04:58 | Several callers put on hold. One caller asking for information about sand. Another caller, from the National Guard, was calling to see where they were to locate their pumps. A caller from Montana asking about the status of the dikes in the Riverside neighborhood, where her parents live, and the dispatcher told her she could not pass on that kind of information because of being busy with other traffic. Another caller trying to reach the Emergency Operations Center, but was directed to call the number back, as lines were busy and rolling over to the Law Enforcement Center. |
| April 18th, 19:05:00 | Caller wants to know how to get into Grand Forks from Minnesota. "The Kennedy Bridge." |
| April 18th, 19:05:00 | first caller, asking about the flood, is put on hold. |
| April 18th, 19:05:00 | Callers put on hold; multiple callers directed to call EOC, for sand, volunteers, etc.; man calling about a trenching device for dikes. |
| April 18th, 19:05:00 | third caller is put on hold. |
| April 18th, 19:05:09 | Caller asking about reaching Larry to volunteer to drive, is put on hold. A second call asking for sand, put on hold. Third call is from the National Guard called Emergency Operations Center to ask what he should do with their four pumps. A fourth caller from Montana asks about the status of the dikes in Riverside Park, where her parents lived, but were evacuated. A fifth caller seeking to reach the Emergency Operations Center. |
| April 18th, 19:05:15 | Caller asking if the highway out to the airport is open so she can get to her flight tomorrow. The caller is told to watch for detours on the way. |
| April 18th, 19:05:54 | Caller asking about sandbags, but was redirected to the Emergency Operations Center. |
| April 18th, 19:05:56 | A caller asking for information on the water level in Riverside Park. |
| April 18th, 19:06:00 | Caller four is looking for Larry at the EOC. Caller is advised to keep trying the EOC until he gets through. |
| April 18th, 19:06:00 | Fifth caller needs sand, is advised to try the EOC number again. |
| April 18th, 19:06:00 | Caller six is looking for volunteers, is advised to try EOC number again. |
| April 18th, 19:06:00 | Caller 7 is Gerald Myers from the College of Sciences and Trenching Devices for the dikes. He is trying to get in touch with the Sergeant. [Appears to be a duplicate abstract; initial abstract contained an inaccurate summary while this one is correct] |
| April 18th, 19:06:16 | Caller trying to reach EOC, she was instructed to call back. |
| April 18th, 19:06:21 | Caller trying to reach Tom in EOC, she was redirected to their number. |
| April 18th, 19:06:23 | A caller asking to speak to EOC, she was redirected. |
| April 18th, 19:06:48 | Caller trying to reach someone at the Emergency Operations Center, she was redirected to their number. |
| April 18th, 19:07:00 | Caller was trying to get in touch with EOC, but got "kicked over again." |
| April 18th, 19:07:00 | Caller is interested in walking the dike and wants to get a hold of somebody. Caller is supplied with the number to the EOC. |
| April 18th, 19:07:00 | Caller says "I'm sorry," and hangs up. |
| April 18th, 19:07:00 | Caller reaches the wrong number and hangs up. |
| April 18th, 19:07:00 | No caller on the other end, call drops. |
| April 18th, 19:07:00 | Caller got through to the wrong party again. |
| April 18th, 19:07:06 | A caller trying to reach Emergency Operations Center and engineering. Dispatcher also relays to EOC staff about question regarding National Guard pumps, a group of sandbag volunteers needing transport back to sandbag central, and the original caller trying to reach engineering. |
| April 18th, 19:07:22 | The operator called EOC to report on the pumps that the National Guard has available, sandbaggers on Terrace that want to come back, and line 3 is for the engineers. |
| April 18th, 19:07:57 | Caller asking if the downtown area by St. Marys Church has been evacuated, at this point it has not been. |
| April 18th, 19:08:00 | Caller is trying to ascertain whether Kennedy Bridge is still open. It is. |
| April 18th, 19:08:12 | Caller attempting to reach Emergency Operations Center, she was instructed to call back. |
| April 18th, 19:08:39 | Caller attempting to reach EOC, she was instructed to call back. |
| April 18th, 19:08:48 | Caller attempting to reach EOC, she was instructed to call back. |
| April 18th, 19:09:00 | Caller is trying to reach the Emergency Operations Center and is advised to try again in a few minutes. |
| April 18th, 19:09:00 | Call is dropped. |
| April 18th, 19:09:50 | A caller trying to reach EOC, she was redirected. |
| April 18th, 19:10:00 | Caller is trying to reach the EOC. Trying to track someone down through American Red Cross or Salvation Army. Operator has nothing to help the caller. |
| April 18th, 19:11:00 | Caller says "Hi," and then hangs up. |
| April 18th, 19:11:00 | Caller is trying to reach the EOC. |
| April 18th, 19:11:16 | A hotel employee called asking for information on the water restrictions. |
| April 18th, 19:12:00 | Caller is trying to reach the Emergency Operations Center. |
| April 18th, 19:12:00 | Caller is upset with the people downstairs constantly parking in her parking space. Caller is advised to take the issue up with the apartment management. Police only tow off of streets and alleys, not private property. |
| April 18th, 19:12:28 | A caller asking for information on travel to 4th Avenue South and Cherry Street. |
| April 18th, 19:13:00 | Caller hangs up immediately. |
| April 18th, 19:13:00 | Call is dropped. |
| April 18th, 19:13:00 | Caller is trying to reach the EOC. |
| April 18th, 19:14:00 | River reaches 52.62, up 18 inches in 18 hours. |
| April 18th, 19:14:35 | The operator called Pete Agaman’s pager to ask him to call communications. |
| April 18th, 19:14:37 | Caller asking if Kennedy Bridge is closed. It is still open at this point. |
| April 18th, 19:14:50 | Calling back on a hang up, no emergency at that number. |
| April 18th, 19:15:00 | Caller hangs up |
| April 18th, 19:15:00 | Operator tries to figure out what the receiver wanted when she called some time ago. Receiver wants information about evacuation. |
| April 18th, 19:15:37 | Paul from Langdon calling to see if they need assistance from firefighters or EMT or anything, call was transferred. |
| April 18th, 19:16:00 | Caller from Langdon wants to know if Grand Forks needs help with EMTs or Firefighters. |
| April 18th, 19:16:00 | Operator calls over to EOC and informs man on the other line of the callers on lines one and two. |
| April 18th, 19:16:12 | Pete called and asked about Bob. |
| April 18th, 19:16:24 | Caller asking how safe the area is on the corner of Belmont Road and 39th Avenue South. The operator, clearly voicing frustration, reports that it is believed to be underwater at this time. |
| April 18th, 19:17:05 | Chief Pashkey called to speak to EOC. |
| April 18th, 19:17:09 | Caller trying to reach the Emergency Operations Center, he was instructed to call back. |
| April 18th, 19:17:20 | A caller trying to reach EOC, he was redirected. |
| April 18th, 19:17:39 | Caller trying to reach Emergency Operations Center, she was redirected. |
| April 18th, 19:18:00 | Caller is wondering about highway closings. Caller is advised to call the road report number. |
| April 18th, 19:18:00 | Caller is trying to get through to the EOC. |
| April 18th, 19:18:00 | Caller is trying to get a hold of the EOC. |
| April 18th, 19:18:00 | Caller is put on hold. |
| April 18th, 19:18:00 | Caller is trying to reach EOC, is advised to try again. |
| April 18th, 19:18:14 | A caller trying to reach EOC, she was transferred. |
| April 18th, 19:18:15 | Caller trying to reach EOC, he was redirected. |
| April 18th, 19:19:00 | Caller is trying to reach someone who is not working. |
| April 18th, 19:19:00 | Nodak Cab Company dispatcher called to notify Law Enforcement of a two foot deep puddle of water on the way to Ray Richard's Golf Course. The Law Enforcement Center notes that they are aware of the water levels. |
| April 18th, 19:19:02 | Dave with Bradshaw Gravel called to ask for information on an order for gravel on Belmont, he was transferred. |
| April 18th, 19:19:36 | Off-duty operator letting the operator know that Shannon might be in at 8 because of the 12 hour shift and she will be in at 10. They also discuss the general situation. |
| April 18th, 19:19:59 | A caller asking for information on travel across the Kennedy Bridge tomorrow. Duplicate call |
| April 18th, 19:20:00 | Minnkota Power requested a Red Cross vehicle with food. |
| April 18th, 19:20:00 | Caller was trying to reach the Emergency Operations Center, but their lines were all busy. |
| April 18th, 19:20:00 | First caller is trying to get in touch with his friend, "Hank," to find out if he has a place to stay. "Carrie" asks the caller to hold. |
| April 18th, 19:20:00 | Carrie" asks "Keith" if he can call back later when the call center is not so swamped. Keith expresses concern that Hank won't have a place to go when he gets off work. Keith is put on hold. |
| April 18th, 19:20:48 | A caller asking about the status of the Kennedy Bridge for travel. A second caller requesting sand on the corner of 40th and Cherry Street. A third caller asking about phone service on the 4100 of Cherry Street, with the dispatcher telling him the residents are "desperately sandbagging." A fourth caller is asking about the Kennedy Bridge to transport a worker from the East Grand Forks Hugo's. A fifth caller asking where to pick up sandbags and is directed to the Emergency Operations Center number. Several calls placed on hold. Possible duplicate. |
| April 18th, 19:21:18 | Caller trying to reach EOC, he was redirected. |
| April 18th, 19:21:21 | multiple calls put on hold; a caller wants to know if she will be able to travel to Bemidji the following day and still return; a resident out of town can't reach anyone in his neighborhood near the 4100 block of Cherry Street; a caller wants to know if he can use the Kennedy bridge pick up a girl working at Hugo's; a caller wants to know where to pick up sandbags |
| April 18th, 19:21:34 | Caller trying to reach Emergency Operations Center because the UND Aerospace Choppers are still available, he was transferred to EOC. |
| April 18th, 19:21:59 | A caller asking for information on the 4100 Block of Cherry Street. |
| April 18th, 19:22:00 | After telling caller to hold, operator asks "how can I help you?" Caller wants sand-bags, is advised to keep trying EOC number. |
| April 18th, 19:22:27 | Caller trying to reach EOC, he was redirected. |
| April 18th, 19:22:39 | Caller trying to reach EOC, he was redirected. |
| April 18th, 19:22:49 | Caller requesting information on sandbags, she was redirected to EOC. |
| April 18th, 19:22:51 | A caller asking for information on the Kennedy Bridge. Several callers put on hold. A second caller requesting sand at Cherry Street and 40th Avenue South, she is transferred to the Emergency Operations Center. A third caller trying to reach EOC and is transferred. A fourth caller asking about information on flooding in the 4100 block of Cherry, as he can't reach anyone. Dispatcher tells him that the residents are "desperately sandbaggin." A fifth caller asking about the status of the Kennedy Bridge. Caller requesting sand. Duplicate call. |
| April 18th, 19:23:00 | Caller was trying to reach EOC. |
| April 18th, 19:23:08 | Caller asking if Walnut Street is currently underwater, the operator is not sure but they could try EOC for more information. |
| April 18th, 19:23:11 | One caller asking about the status of the Kennedy Bridge to travel to Bemidji, but is told that there is no one that can provide information as to when the bridge may close. A second caller requesting a truckload of sand at 40th Avenue South and Cherry Street, she was redirected to Emergency Operations Center. Several attempts to reach a number. A third caller attempting to find out the status of folks he knows in the 4100 block of South Cherry, but is told they are "desperately sandbagging" due to the dire situation of the dike in that area. A fourth caller asks about the status of the Kennedy Bridge to bring someone from the East Grand Forks Hugo's to Grand Forks and is told it is still open. A fifth caller trying to get sand and is transferred to the Emergency Operations Center and then told to keep trying back, as lines are busy. A sixth caller attempting to reach the EOC for sand and is directed to the number. |
| April 18th, 19:23:47 | Caller asking for information on which list station they are on, she was redirected to EOC. |
| April 18th, 19:24:01 | A man requesting information on sandbag pickup. He was redirected to EOC. |
| April 18th, 19:25:00 | Caller dialed EOC but was put through to Law Enforcement. Caller advised to try again. |
| April 18th, 19:25:00 | Caller trying to get in touch with EOC. |
| April 18th, 19:25:00 | Operator tells Keith that Hank will make arrangements as to where to stay. |
| April 18th, 19:25:00 | First caller is put on hold. |
| April 18th, 19:25:00 | Second caller says he'll have to keep trying back. Presumably trying to get in touch with EOC. |
| April 18th, 19:25:00 | Third caller identifies himself and then hangs up. |
| April 18th, 19:25:12 | Caller asking for information on an evaluation, she was redirected to EOC. |
| April 18th, 19:25:30 | Dave with Bradshaw Gravel trying to reach Miles, he was transferred. |
| April 18th, 19:25:37 | A caller trying to reach EOC, he was redirected. |
| April 18th, 19:25:46 | Dave with Bradshaw Gravel trying to reach Miles in Emergency Operations Center. |
| April 18th, 19:26:00 | Caller says he'll have to keep trying, presumably trying to reach EOC. |
| April 18th, 19:26:03 | Mr. Gordon called trying to reach one of the volunteer coordinators in EOC. |
| April 18th, 19:26:30 | The operator called EOC to let them know about Mr. Gordon on line 1. |
| April 18th, 19:27:00 | Caller is trying to get in touch with EOC, is advised to try again. |
| April 18th, 19:27:00 | Operator telling someone on the other line that Minnkota Power needs food for 30-40 people and the number that she was given wasn't working. |
| April 18th, 19:27:18 | Caller asking if the Kennedy Bridge is still open so that he can evacuate his mother-in-law. |
| April 18th, 19:27:50 | Still trying to reach Emergency Operations Center for Miles, he was instructed to call back. |
| April 18th, 19:28:00 | Caller is put on hold. |
| April 18th, 19:28:00 | Operator asks if caller can hold, but caller has already hung up. |
| April 18th, 19:28:00 | Caller trying to reach EOC, advised to try again. |
| April 18th, 19:28:20 | Calling the Rust residence back after a hang up and there was no emergency at this time. |
| April 18th, 19:28:24 | Erica with the Department of Transportation called with questions about where a loader should go next. |
| April 18th, 19:28:50 | Caller trying to reach EOC, she was redirected. |
| April 18th, 19:29:00 | Caller trying to reach Volunteer Center(Emergency Operations Center), is advised to try again. |
| April 18th, 19:29:00 | Caller wanting to speak to George Lamora, he is out in a vehicle at this point. |
| April 18th, 19:29:34 | A resident of Primrose Court called to ask about evacuation and water levels. |
| April 18th, 19:30:00 | Operator left message for Keith, "652...can make arrangements. |
| April 18th, 19:30:00 | Caller trying to find out if roads going north to Roseau are open. Caller advised to try road report number. Operator provides number. |
| April 18th, 19:30:50 | A caller trying to reach EOC, she was redirected. |
| April 18th, 19:32:00 | Caller trying to reach EOC, advised to keep trying. |
| April 18th, 19:32:00 | Operator picks up, but caller has hung up. |
| April 18th, 19:32:48 | Caller asking if they still need sandbaggers, she was redirected to EOC. |
| April 18th, 19:33:35 | Caller trying to reach Emergency Operations Center, she was redirected. |
| April 18th, 19:33:59 | Caller requesting bags to go with the sand she just got, she was redirected to Emergency Operations Center. |
| April 18th, 19:34:00 | Caller trying to get information about road closures in town. Operator could tell him nothing. |
| April 18th, 19:34:00 | Operator picks up and nobody answers. |
| April 18th, 19:34:14 | Larry called from U.S. West Communications called to ask for information on his crews working by the Sorlie Bridge. |
| April 18th, 19:34:26 | Caller asking if they still need sandbaggers, she was redirected to EOC. |
| April 18th, 19:36:06 | Caller asking if when the Kennedy Bridge closes there will be fair warning, it should be announced via radio and television. |
| April 18th, 19:37:00 | Caller needs help transferring money from his savings account to his checking account. Caller is advised to call his bank. |
| April 18th, 19:37:00 | Caller is trying to get in touch with someone so she can volunteer. Caller is given a number, but says that each time she tries that number, she gets a recording. Caller is given another number and advised to keep trying. |
| April 18th, 19:37:05 | Paula called to return Kevin’s call and ask him to call her back at her sisters house. |
| April 18th, 19:39:00 | Caller is trying to get out of the city. Operator advises caller to take the interstate, but there is a detour. There is no way out of the city on 81. |
| April 18th, 19:39:10 | Don calling to reports some people canoeing on the Coulee by the Bronsen property. |
| April 18th, 19:39:10 | The operator called EOC to report a storm sewer backing up on Belmont Road. |
| April 18th, 19:39:34 | A man called and asked to speak to Miles in EOC, he was transferred. |
| April 18th, 19:40:00 | Caller trying to reach EOC |
| April 18th, 19:41:49 | The Law Enforcement Center at the Air Base called to ask for information on an Emerado officer. |
| April 18th, 19:43:00 | Caller wants to know if the city is letting people in to Grand Forks. Operator says she thinks they are. |
| April 18th, 19:44:00 | Caller trying to reach EOC. |
| April 18th, 19:44:04 | Caller asking what the forecast crest is for the Red River. At this point it is still at 53 feet. |
| April 18th, 19:45:00 | Caller trying to reach EOC. |
| April 18th, 19:45:00 | The operator called Emergency Operations Center to convey information on where sandbaggers are needed. The volunteers had been sent to the 4600 block of Cherry, when they were supposed to go to the 4600 block of Belmont. There were approximately 100 sandbaggers and a bus from the University of North Dakota. Tom, with the EOC, was confused why they had been dispatched in the first place, as he was responsible for coordinating the dispatching of volunteers and he had not sent the buses there. |
| April 18th, 19:47:50 | Jack from Ambassador Motel requesting an officer and assistance to get an elderly man out of his basement, Chief Paskey said he will take care of it. |
| April 18th, 19:48:00 | Caller trying to reach EOC. |
| April 18th, 19:48:00 | Caller had wrong number. |
| April 18th, 19:49:00 | Caller trying to reach Captain Kjelstrom. |
| April 18th, 19:49:10 | A caller trying to reach EOC, he was redirected. |
| April 18th, 19:49:22 | Horder trying to reach Captain Kjellstrom. |
| April 18th, 19:49:25 | Caller trying to reach EOC, he was redirected. |
| April 18th, 19:50:00 | Caller is trying to get someone to his place because his basement is filling up with water, and somebody is there, whom Caller wants to leave. Operator puts Caller on hold. |
| April 18th, 19:50:28 | Mary was on the line holding for KJ. |
| April 18th, 19:51:00 | A very frustrated caller is advised by the operator that Grand Forks Police Chief Chester Paschke has been advised of the issue with the tenant occupying the caller's basement. The caller is upset that he has been calling for several hours. The operator tells the caller that he can call the Emergency Operations Center to arrange a ride for the tenant. The caller again voices frustration before hanging up. |
| April 18th, 19:51:38 | Caller asking for information about where volunteers are needed, she was redirected to EOC. |
| April 18th, 19:51:53 | Grand Forks Army trying to reach EOC with some messages, he was redirected. |
| April 18th, 19:52:00 | Caller trying to get in touch with the Emergency Operations Center and is told to try calling back. |
| April 18th, 19:52:02 | The operator called EOC to ask for a bus to pick up some sandbaggers. |
| April 18th, 19:52:57 | Caller asking how high the water would need to be before they would evacuate the area by the hospital, he was redirected to EOC. |
| April 18th, 19:53:00 | Caller trying to reach the Emergency Operations Center and is advised to try again. |
| April 18th, 19:53:19 | The operator asked EOC contact 602 on 704. |
| April 18th, 19:53:27 | Caller trying to reach the Red Cross, he was redirected to EOC. |
| April 18th, 19:53:40 | Caller asking to speak to Swanson, he was not there. |
| April 18th, 19:54:00 | Operator trying to get in touch with someone but an answering machine picks up. |
| April 18th, 19:54:52 | A caller trying to reach EOC, she was redirected. |
| April 18th, 19:55:00 | Caller wants to know if the city has arrangements for police to stay, or if police have to make their own arrangements. Operator informs caller that police have to make their own arrangements, just like everyone else. |
| April 18th, 19:55:00 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 19:55:40 | A caller trying to reach EOC to register after evacuating from the Belmont area, the operator took her information. |
| April 18th, 19:55:57 | Caller requesting information on sandbags, he was redirected to the Emergency Operations Center. |
| April 18th, 19:56:00 | Caller is put on hold. |
| April 18th, 19:56:00 | Caller put on hold |
| April 18th, 19:56:00 | Operator gets in touch with another person called "Chief" to try and resolve conflict with "obnoxious caller" from earlier. |
| April 18th, 19:56:00 | Caller trying to get in touch with Lisa at the US Army Corps of Engineers. The operator tells the caller that he got the dispatch center and is advised to keep trying the Emergency Operations Center phone number. |
| April 18th, 19:56:07 | Caller asking if the Kennedy Bridge is still open, at this time it is. |
| April 18th, 19:56:29 | Unit 10 requesting Unit 12 call him at EOC. |
| April 18th, 19:56:48 | Caller trying to reach Lieutenant Colonel Glen Hanby, redirected to Emergency Operations Center. |
| April 18th, 19:57:00 | News reporter from KSTP in Minneapolis calling to inquire about the status of the dikes. Caller is advised to call the Emergency Operations Center. |
| April 18th, 19:57:14 | A caller trying to reach EOC, she was redirected. |
| April 18th, 19:57:27 | A caller trying to reach EOC, he was redirected. |
| April 18th, 19:57:30 | Mitchell Moore from the U.S. Army Corp asking to speak to Emergency Operations Center to seek volunteers and sandbags on Lewis and Seward, he was redirected to call back. A second caller trying to reach Lt. Col. Glen Hanby, he also notes that he will be working in the Emergency Operations Center overnight and wanted to know if it was still at the Grand Forks Police Department, if he could still drive there, and where that was in relation to DeMers Avenue. |
| April 18th, 19:57:34 | Unit 604 called to ask for information on where other officers are stationed. |
| April 18th, 19:58:27 | Caller from US Army Corps of Engineers looking to get sandbags at Lewis Blvd. and Seward Ave. in the Riverside area. Caller trying to reach Lt Col Glen Hanby and asking if he is still able to drive to the Emergency Operations Center at the police department, it is still passable. |
| April 18th, 19:58:58 | A caller trying to reach Emergency Operations Center about sandbags, she was redirected. |
| April 18th, 19:59:00 | Caller inquiring about whether he must evacuate. Caller is advised to prepare to evacuate. "It's terrible. I mean, everything is not going well." |
| April 18th, 19:59:00 | Caller is put on hold. |
| April 18th, 19:59:33 | Caller asking for information about sand and bags, she was redirected to the EOC. |
| April 18th, 19:59:43 | Multiple calls put on hold; A caller was somehow redirected to the operator while trying to reach his wife Doctor O'Connell in a hotel room 225. She was supposed to be giving a talk at the University. |
| April 18th, 19:59:47 | A caller asking to speak to Dr. O’Connell, he was redirected. |
| April 18th, 19:59:50 | Caller asking what the predicted crest is, at this point it is at 53ft. |
| Time | Event |
|---|---|
| April 18th, 20:00:06 | Caller asking what they are doing about the flooding on Walnut St., he was redirected to Emergency Operations Center. |
| April 18th, 20:00:48 | Caller trying to reach EOC, she was redirected. |
| April 18th, 20:00:58 | A caller asking for information on where he can sandbag, he was redirected to Emergency Operations Center. |
| April 18th, 20:01:00 | Dial tone, unintelligible dialogue. {just get rid of this call} |
| April 18th, 20:01:14 | Caller trying to reach Emergency Operations Center, she was redirected. |
| April 18th, 20:01:20 | Jim calling from Reeves Drive for an update on flood conditions, he was redirected to EOC. |
| April 18th, 20:02:19 | Caller asking for information regarding sandbags, she was redirected to EOC. |
| April 18th, 20:02:57 | A caller asking for information on evacuating the Riverside Park area. |
| April 18th, 20:03:00 | A caller from Oak Street tells the operator that he is preparing to leaving town, dispatch puts him hold. |
| April 18th, 20:03:00 | Dispatch puts another caller on hold. |
| April 18th, 20:03:18 | Caller asking for sand and bags, she was redirected to Emergency Operations Center. |
| April 18th, 20:03:40 | Caller asking for information regarding sandbags, she was redirected to Emergency Operations Center. |
| April 18th, 20:04:00 | The caller from call number 509 tells dispatch that he and wife are evacuating to Lakota, includes address, and phone number. |
| April 18th, 20:04:02 | Caller asking to speak to Captain McCarthy, he was transferred. |
| April 18th, 20:04:27 | A man asking to speak to the officer who handled his sons’ accident earlier in the day, the officer is off duty however the man will call back. |
| April 18th, 20:04:54 | Beck called asking to speak to Mack or a Lieutenant in the building, he was transferred to Sergeant Cromey. |
| April 18th, 20:05:00 | Dispatch picks up, creepy piano music. [junk call. can be deleted] |
| April 18th, 20:05:19 | The operator called Sergeant Cromey to let him know that Beck is on line 8. |
| April 18th, 20:05:48 | The operator called her family to let them know that she is at the 911 Center for the duration. |
| April 18th, 20:06:00 | Dispatch picks up call, unintelligible dialogue. |
| April 18th, 20:06:00 | Caller inquires if there will be a city wide evacuation and is told that it is certainly possible. |
| April 18th, 20:07:00 | Sergent Kirby's wife calls dispatch and tells them to get a hold of Kirby as soon as possible, their home is flooding. |
| April 18th, 20:07:00 | Caller inquiries if dispatch can send out volunteers in her area; dispatch gives her number to another place. |
| April 18th, 20:07:44 | A caller trying to reach the Emergency Operations Center but was cut off. |
| April 18th, 20:08:00 | National Weather Services revises crest for 54.0 feet on Saturday. |
| April 18th, 20:08:44 | The sandbag Center called for information on where people are being sent for evacuations. |
| April 18th, 20:08:50 | Caller asking to speak to Chuck, he needs to be reached about his Uncle. |
| April 18th, 20:09:00 | Caller wants to talk to a nurse at United hospital, dispatch tells him that he needs to try EOC. |
| April 18th, 20:10:00 | Dispatch advises that caller leave Walnut Street. |
| April 18th, 20:10:00 | The jail called to request an ambulance at the jail. |
| April 18th, 20:10:32 | Pasky asking for the name and number he is supposed to reach. |
| April 18th, 20:10:44 | Caller trying to reach EOC, he was redirected. |
| April 18th, 20:11:00 | Dial tones, unintelligible dialogue, caller trying to connect to dispatch. |
| April 18th, 20:11:15 | Kirby calling to ask what his wife wanted, he is supposed to call his house because they are getting a lot of water. |
| April 18th, 20:11:25 | A caller asking for information on putting her car in the ramp. A second caller from Walnut Street who is under evacuation is concerned about the lack of security. The dispatcher attempts to explain the situation, but the caller says she will return to their home. A third caller is trying to get sand for Barley Court. |
| April 18th, 20:11:44 | Caller asking if the Kennedy Bridge is still open, at this point it is. |
| April 18th, 20:11:53 | [3 calls] Return call about leaving a car in the parking ramp, operator cut off; Mrs. Mathason on Walnut Street called to complain about the lack of security in her neighborhood; a woman wants to know how to get more sand to Barley Court |
| April 18th, 20:12:00 | Caller wants to put car at Norby ramp, dispatch tells her that the vehicle should be safe. |
| April 18th, 20:12:00 | Dial tones, dispatch tells Sergeant Cormy that there is water at 400 Walnut coming in fast. |
| April 18th, 20:12:03 | Scott with DOT in Fargo calling to check on the situation. |
| April 18th, 20:12:38 | A caller requesting sand on Barley Court, she was redirected to EOC. |
| April 18th, 20:13:00 | Roommate is looking for dispatch worker, because he is getting worker's stuff out of his house. |
| April 18th, 20:13:00 | Dispatch picks up, no answer. |
| April 18th, 20:13:04 | Caller asking for emergency bagging in the Burke Addition. Redirected to the Emergency Operations Center. |
| April 18th, 20:13:38 | A caller asking to talk to EOC with information on water flowing out of a catch basin. |
| April 18th, 20:14:00 | Caller is on 4th Avenue South needs to get picked up, wants to know where she is supposed to go, car is in water. |
| April 18th, 20:14:04 | A caller trying to reach EOC, he was redirected. |
| April 18th, 20:14:12 | Caller asking if someone is available to evaluate the flooding in their area, she was redirected to Emergency Operations Center. A second caller is asking about the status of the Kennedy Bridge, as he heard on radio station KNOX AM that the bridge was only accessible to trucks hauling sandbags and emergency personnel. |
| April 18th, 20:14:34 | Caller asking if the Kennedy bridge is open at this point, at this point she believes it is still open. |
| April 18th, 20:15:00 | Dial tones, dispatch is looking for Sergeant Chromy, unintelligible dialogue. |
| April 18th, 20:15:00 | Caller informs the dispatch that the number for Highway Patrol/road conditions is not working, wants to find out whether Highway 2 is open. Dispatch tells her the Minnesota Highway Patrol number. |
| April 18th, 20:15:02 | Caller asking if they need assistance sandbagging, he was redirected to EOC. |
| April 18th, 20:15:13 | A caller asking to speak to Jim in EOC, he was transferred. |
| April 18th, 20:15:28 | Caller trying to reach Jim in Emergency Operations Center, he was redirected. |
| April 18th, 20:15:31 | The operator called EOC to report water problems. |
| April 18th, 20:15:51 | Gary called for information on where one of his Border patrols is. |
| April 18th, 20:16:00 | Caller wants to speak to husband at EOC, but keeps getting the police. Dispatch says she will get the message out to EOC. |
| April 18th, 20:16:00 | Dispatch still trying to get Sergeant Cromy, but they do not need to get hold of him after all. |
| April 18th, 20:16:05 | Caller trying to reach EOC for information on emergency sandbagging, he was redirected. |
| April 18th, 20:16:28 | Officer on the radio, he copied it on the radio. |
| April 18th, 20:16:49 | A caller trying to reach EOC, he was redirected. |
| April 18th, 20:17:00 | Dial tones, unintelligible dialogue. |
| April 18th, 20:17:00 | Caller wants to turn in somebody wanted by the law, dispatch gives her information, caller might help them out. |
| April 18th, 20:17:54 | Caller asking if Interstate 29, Highway 2, and DeMers Avenue are still open. |
| April 18th, 20:18:18 | A caller trying to reach EOC, she was redirected. |
| April 18th, 20:18:43 | A caller asking if downtown is restricted so he can get down to help with dike building. |
| April 18th, 20:19:04 | A caller asking for information on getting port-a-potties. The operator responded that she had no idea. |
| April 18th, 20:19:25 | A resident of Olson Dr. called to ask for information on the predicted crest. |
| April 18th, 20:20:00 | Central Park area fills rapidly. |
| April 18th, 20:20:08 | A caller asking for information about the evacuation in the 24th Avenue South area, as his sister lives there. He has been unable to get in touch with her. The caller is told that area is not currently in the evacuation area. |
| April 18th, 20:22:00 | Dial tones. |
| April 18th, 20:22:40 | A caller asking for some information because his wife has tried to commit suicide before and is threatening to do it again. |
| April 18th, 20:22:54 | Joe on 2511 Olson Drive asking about the crest level, it has been raised to 53.5ft and he would like the fire department to come fill his basement with water. Operator contacts the Grand Forks Fire Department to send them out, which they tell dispatcher they had been there earlier, but apparently, the homeowner has changed his mind on having the basement flooded since they had left. A second caller indicates that his wife is suicidal and has left Grand Forks Air Force Base. Dispatcher asks if he has contacted base police to have her stopped at the gate, but he indicates she has already left and may be heading towards downtown Grand Forks. She asks about whether the Grand Forks Sheriff's Department has been involved in the situation before to take a report. |
| April 18th, 20:24:00 | 632 needs Red Cross and Salvation Army at 47th and Belmont with some food. |
| April 18th, 20:24:00 | Dial tones, unintelligible dialogue. |
| April 18th, 20:25:00 | Caller wants to know if they are evacuating 2nd Ave. South and Cottonwood; dispatch advises that she gets out now. |
| April 18th, 20:25:29 | The operator called the fire department to let them know that Olson Drive would like his basement filled. |
| April 18th, 20:25:47 | A caller asked for information on travel between Grand Forks and Fargo tomorrow. |
| April 18th, 20:26:14 | A caller trying to reach EOC, she was redirected. |
| April 18th, 20:26:39 | A resident of Cottonwood St. called asking for information on sewer backup. |
| April 18th, 20:26:52 | A caller trying to reach Emergency Operations Center for information on flooding her basement, as residents are concerned if insurance will cover the flooding of the basements. The caller informs that this is going on in the Riverside area, which the dispatcher informs is supposed to be evacuated already, as it was under a mandatory evacuation. |
| April 18th, 20:27:09 | Caller trying to reach United Way. |
| April 18th, 20:27:19 | Caller trying to reach EOC, he was redirected. |
| April 18th, 20:27:37 | A caller trying to reach the Emergency Operations Center to ask a question about sandbags. The operator advises her to call back. |
| April 18th, 20:27:38 | Caller trying to get an officer down to Cherry St. to get traffic down. They are splashing water into peoples yards and basement windows. |
| April 18th, 20:27:58 | The Cherry St. Townhouses Association called trying to reach EOC, she was redirected. |
| April 18th, 20:28:11 | Caller trying to get sandbagging information, he was redirected to EOC. |
| April 18th, 20:28:24 | A caller trying to reach EOC, he was redirected. |
| April 18th, 20:28:31 | Caller asking if volunteers are needed, she was redirected to Emergency Operations Center. |
| April 18th, 20:28:33 | A caller trying to reach the United Way Volunteer Center, she was redirected. |
| April 18th, 20:29:00 | Dale tells dispatch to contact city electrician, because he might need to shut some of the city's power off. |
| April 18th, 20:29:00 | Dale trying to find out which city electrician is on duty at this time. |
| April 18th, 20:29:01 | Gordon called to reach Miles, he was redirected. |
| April 18th, 20:29:16 | Unit 309 called to ask to be connected to Kobe downstairs in EOC. |
| April 18th, 20:29:20 | Royce calling from KYCK asking about any new word from the reading of the river, he was redirected to EOC. |
| April 18th, 20:29:42 | A power line has fallen on a cement truck on Reeves Drive, an officer will be dispatched. |
| April 18th, 20:30:00 | Dispatch putting people on hold. |
| April 18th, 20:30:00 | White noise. |
| April 18th, 20:30:00 | Caller is trying to get through to EOC, but gets the police department instead. |
| April 18th, 20:30:00 | Dispatcher puts caller on hold. |
| April 18th, 20:30:14 | A resident asking for information on getting someone from East Grand Forks to Grand Forks. |
| April 18th, 20:30:39 | A resident of Chestnut called to ask for information on evacuation. |
| April 18th, 20:31:00 | Dispatch puts caller on hold. |
| April 18th, 20:31:00 | Caller looking for engineer. Caller says that there is a lot of water on Cherry, Walnut, and Cottonwood Streets, says that dispatch tells him to keep trying EOC. |
| April 18th, 20:32:00 | Dispatch gives Dale name and number of electrician that he was looking for earlier. |
| April 18th, 20:32:12 | KYCK called to ask for a flood level. They were redirected to EOC. |
| April 18th, 20:32:32 | A caller reporting his wife being rear ending near the 3800 block Cherry Street, he is instructed to call back later. |
| April 18th, 20:33:00 | Caller wants to get passes to go back to their house to get things, but EOC is too busy dealing with the water coming in. |
| April 18th, 20:33:00 | Caller wants to contact someone to get help in getting a person from East Grand Forks to Grand Forks, told to wait for the EOC. |
| April 18th, 20:33:04 | A caller trying to reach Emergency Operations Center to ask about dike patrol, he was redirected. |
| April 18th, 20:33:25 | Caller trying to reach EOC, he was transferred. |
| April 18th, 20:33:44 | A caller trying to reach EOC, she was redirected. |
| April 18th, 20:33:52 | A resident of 20th Street South called to ask for information on getting back to his home. |
| April 18th, 20:34:00 | Dispatch says EOC, background noise. |
| April 18th, 20:34:00 | Dispatch answers, dial tones. |
| April 18th, 20:34:00 | Caller has wrong number. |
| April 18th, 20:35:00 | Caller wants to know if Belmont Road will be evacuating soon. |
| April 18th, 20:35:38 | Emergency Operations Center calling to let them know that they can now transfer calls. |
| April 18th, 20:36:00 | Caller is an insurance agent, wants to contact FEMA. He tries to get information on what is covered and what is not. |
| April 18th, 20:37:00 | Caller wants sandbaggers on Chestnut Street. Dispatch says she will try to get a hold of EOC. |
| April 18th, 20:37:30 | The Grand Forks Fire Department calling to see if Northern States Power (NSP) has been dispatched to deal with down power lines on Reeves Drive. The operator reports that she hasn't had time to notify them. |
| April 18th, 20:38:00 | Caller says that he is supposed to contact Caption Kjelstrom; dispatch tells Captain Kjelstrom that the caller is on line one. |
| April 18th, 20:38:00 | Dispatch tells them that there is a request for sandbagging on Chestnut Street. |
| April 18th, 20:38:00 | Caller needs the EOC, but gets transferred to the police department. |
| April 18th, 20:38:48 | Caller asking if Colombia Ct. is supposed to be evacuating, not at this time but more information is available at Emergency Operations Center. |
| April 18th, 20:39:00 | Caller wonders if he should evacuate he lives by the mall, dispatch tells him to evacuate. |
| April 18th, 20:40:00 | 17 calls to inform Dispatch that he is available through his pager. |
| April 18th, 20:40:01 | Off duty operator calling to make sure they are still dispatching from the police station. |
| April 18th, 20:40:23 | Caller trying to reach EOC, she was redirected. |
| April 18th, 20:40:31 | Caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 20:40:41 | The operator called out with an immediate evacuation order in the Central Park area and downtown. |
| April 18th, 20:40:57 | Caller trying to reach Miles in Emergency Operations Center, she was redirected. |
| April 18th, 20:41:23 | Call to NSP to report the downed power line on Reeves Drive. |
| April 18th, 20:42:00 | Dispatch is putting people on hold. |
| April 18th, 20:42:00 | Caller is inquiring why sirens are going off. |
| April 18th, 20:42:00 | Caller is looking for EOC. |
| April 18th, 20:42:08 | The police department was instructed to sound the sirens again for longer. |
| April 18th, 20:42:28 | This file contains multiple calls. as the operator had to put several on hold due to high call volume. The first caller is asking for information on bringing a bus load of volunteers down to Grand Forks on Saturday and was redirected to Sandbag Central. The second caller is trying to reach Tom Murphy of the "Task Force" and is told that he is helping in the evacuation. The second caller runs a hotel with evacuees and is concerned that one of them is smoking marijuana. The operator asks her to call back in about 30 minutes when things have calmed down a little. |
| April 18th, 20:43:00 | Caller wonders if she should evacuate; dispatch tells them to keep radio and TV on. |
| April 18th, 20:43:00 | Dispatch puts caller on hold. |
| April 18th, 20:43:00 | Dispatch picks up, caller is cut off. |
| April 18th, 20:43:15 | Woman inquiring about bringing a bus load of volunteers to help with the sandbagging.She is given the number and directed to call the Emergency Operation Center. Next- A caller trying to reach Tom Murphy to report a resident in her hotel smoking pot. She is asked to call back in about 30 minutes as all officers are assisting in evacuating Lincoln Drive. |
| April 18th, 20:43:44 | A caller asking for information on the evacuation of Belmont Road and where she should go. |
| April 18th, 20:44:00 | Caller wants to know whether he needs to evacuate, wonders why the sirens are going off. |
| April 18th, 20:44:39 | A caller asking for information on evacuating and where to go. |
| April 18th, 20:45:00 | Dispatch puts caller on hold. |
| April 18th, 20:45:06 | Caller trying to reach Emergency Operations Center regarding shelters for evacuees from East Grand Forks, Minnesota, she was redirected. |
| April 18th, 20:46:00 | Caller is panicked, has no car, wonders where she needs to evacuate. Dispatch sends National Guard to get woman and her dog. |
| April 18th, 20:46:02 | Caller asking for information on sandbags, he was redirected to Emergency Operations Center. |
| April 18th, 20:46:18 | A caller asking for information on the mandatory evacuation. |
| April 18th, 20:47:35 | A caller from Northern Minnesota asking for information on sandbagging. |
| April 18th, 20:47:53 | A dike walker is asking for information on where he should be walking, he was redirected to EOC. |
| April 18th, 20:48:00 | Caller is trying to get a hold of EOC; dispatch tells him to keep trying. |
| April 18th, 20:48:00 | 15 people at the end of Duke Drive waiting for bus to get them, where they are needed. Dispatch will try to get in contact with EOC. |
| April 18th, 20:48:00 | Dispatch contacts EOC, tells them that there are 15 people on Duke Drive waiting to get picked up. |
| April 18th, 20:48:18 | A resident of Cherry Street calling to report that the water is over the berm and the 800 block of Cherry is underwater. |
| April 18th, 20:48:18 | A caller asking for information on volunteering their home as a shelter. |
| April 18th, 20:48:53 | A caller trying to get a truck of sand, she was directed to keep calling the Emergency Operations Center. |
| April 18th, 20:49:00 | Caller is wondering if she should come back to help dispatch take calls. |
| April 18th, 20:49:00 | Caller inquires if this is the EOC, wonders why the sirens are going off; dispatch tells him the areas that need to be evacuated, including Central Park and 0 to 700 blocks of adjoining areas. |
| April 18th, 20:49:14 | A resident of 4th Avenue South called to ask about evacuation plans and the amount of time they had. |
| April 18th, 20:49:40 | The City Mission (Northlands Rescue Mission) is calling to ask if the evacuation of the 400 block of Division Avenue is mandatory, it is at this time. |
| April 18th, 20:50:03 | A caller trying to reach the United Way, she was redirected. |
| April 18th, 20:50:48 | A caller asking if non-essential business can be fined for being open, they can not be but they are asked to stay closed. |
| April 18th, 20:50:50 | A resident of Chestnut Street called to ask for information on evacuations. |
| April 18th, 20:51:00 | Dispatch puts caller on hold. |
| April 18th, 20:51:00 | Caller wants to know if she should go back and open windows in her basement. Dispatch tells her she can't go into evacuated area. Caller inquires whether or not the dike is going to break. |
| April 18th, 20:51:35 | A caller trying to reach EOC, he was redirected. |
| April 18th, 20:51:36 | A caller asking about road conditions to Devils Lake and Minot, at this point they are still open. |
| April 18th, 20:51:52 | Pat Miller from KCNN asking if there are plans to evacuate Grand Forks County east of I-29, he was redirected to EOC. |
| April 18th, 20:52:00 | Caller wants to know which areas are evacuated; dispatch puts more people on hold. |
| April 18th, 20:52:09 | A member of the diving team called for John Ramberg, he was redirected. |
| April 18th, 20:52:32 | Caller offering up her house up as a shelter, she was redirected to Emergency Operations Center. |
| April 18th, 20:52:59 | Tony from Northern Lights Public Radio asking about the conditions of DeMers Ave. Dispatcher notes that there is water over the road by Ray Richards Golf Course. Second caller trying to reach the Emergency Operations Center for sandbags for Belmont Road area and is told to keep calling because of the ongoing evacuation of the EOC. |
| April 18th, 20:53:00 | Caller lives on Walnut and 5th; dispatch tells him to be prepared to get out of there. Caller reluctant to leave. |
| April 18th, 20:53:01 | The Fire Department called to have the Police Department call NSP to shut of power on Olson Drive. |
| April 18th, 20:53:17 | A caller asking for sandbags in the Belmont area, he was redirected to EOC. |
| April 18th, 20:53:24 | A resident of Chestnut Street called to ask for information on evacuations. |
| April 18th, 20:53:47 | A caller requesting more sandbags, she was redirected to EOC. |
| April 18th, 20:54:10 | A resident of 6th Ave South asking if she is part of the evacuation order. |
| April 18th, 20:54:38 | A caller asking for information on the buses back to the civic center, he was redirected to EOC. |
| April 18th, 20:54:50 | A caller asking for information on how to reach someone who has been evacuated, he was redirected to the Red River High School. |
| April 18th, 20:55:00 | Caller tells dispatch his name, address, and phone number to evacuate his home; dispatch gives him the number of EOC. |
| April 18th, 20:55:00 | Caller wants to know if should evacuate area, he lives at City Center Mall; caller is cut off. Dispatch tells other caller to hold. |
| April 18th, 20:55:21 | Denny calling to tell them he has relocated and has a new number. |
| April 18th, 20:55:54 | A caller asking for information on sandbags, she was redirected to EOC. |
| April 18th, 20:56:00 | Dispatch puts more people on hold; static. |
| April 18th, 20:56:00 | Dispatch explains that Emergency Operations Center is busy, and that calls keep getting rolled up to the police department. |
| April 18th, 20:56:00 | The Police Department called the Fire Department and gave them the Northern States Power numbers. |
| April 18th, 20:56:28 | A caller trying to reach EOC, she was redirected. |
| April 18th, 20:56:43 | A caller asking for information on the evacuation of downtown. He is in need of assistance to evacuate, as he lives in the City Center Mall. |
| April 18th, 20:56:47 | A caller asking for contact information, he was redirected to the Emergency Operations Center. |
| April 18th, 20:57:12 | A member of the Civil Engineering Squadron at Grand Forks Air Force Base is calling about fuel for their trucks, she was redirected to Emergency Operations Center. |
| April 18th, 20:57:34 | A caller asking is Cherry Street is part of the evacuation order. |
| April 18th, 20:58:00 | A caller trying to see where they need counselors, she was redirected to Emergency Operations Center. |
| April 18th, 20:58:00 | A caller trying to reach Emergency Operations Center, he was directed to call back. |
| April 18th, 20:58:25 | The director of the City Mission asking for information on how to evacuate, he was redirected to EOC. |
| April 18th, 20:58:36 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 20:59:00 | A resident of 6th Avenue North called asking for information on the evacuation notice. |
| April 18th, 20:59:05 | A caller trying to reach EOC, she was redirected. |
| Time | Event |
|---|---|
| April 18th, 21:00:00 | Woman lives in Park Manor with a handicapped daughter and is worried that she might have to evacuate. Asks operator if her area will be flooded that night, she is told to take caution and perhaps evacuate if she feels it necessary until she hears the sirens and is officially evacuated. |
| April 18th, 21:00:18 | A caller asking about Campbell Drive evacuation, he was advised to listen to the radio. |
| April 18th, 21:01:21 | The Evangelical Preachers from Thief River Falls, they want to make their building available as a shelter. |
| April 18th, 21:01:30 | A caller trying to reach the Minnesota Highway Patrol for information. |
| April 18th, 21:01:38 | A resident of 11th Avenue North calling to let them know that there are young children playing on the dikes and playing in the water. |
| April 18th, 21:02:00 | Operator answers and asks caller to hold, he says yes. |
| April 18th, 21:02:00 | Operator thanks man for holding. He needs the Emergency Operations Center and she tells him to call them again at their number. |
| April 18th, 21:02:50 | A caller asking for information on the 900 block of Campbell Drive. Possible duplicate call. |
| April 18th, 21:03:00 | Dialing and ringing, voices in background. Woman asks if Darryl is home along, girl says yes and they are going out. Asked where and she says to help sandbag on 32nd, they have enough water. Is told to leave mom a note and be careful. Another little blurb of a call in the background that gets cut off. |
| April 18th, 21:03:37 | A resident of the 500 block of Cherry Street called to ask for information on water inundating her street. |
| April 18th, 21:05:00 | The operator called Greg back to let him know the National Guardsmen are on the way to help him evacuate. |
| April 18th, 21:06:00 | Operator answers and says Law Enforcement Center, nobody replies and call ends. |
| April 18th, 21:06:00 | Man calls asking for Margaret and operator asks him to wait a second. |
| April 18th, 21:06:00 | Operator at Law Enforcement Center answers but no one replies and call is ended. |
| April 18th, 21:06:08 | A caller asking for an officer at 9th Avenue South, he was informed that all officers are participating in flood assistance. |
| April 18th, 21:06:20 | Her husband called to ask if she will be able to get home, the crest has been raised to 55ft. and possibly as high as 60ft. They discuss the Kennedy Bridge and access to East Grand Forks, where the dispatcher apparently lives. |
| April 18th, 21:07:00 | Operator answers and says Bri went home. |
| April 18th, 21:07:00 | Police Department answers, woman asks if it is the sandbag center. Operator says she can give her another number because calls are rolling over from the EOC. Operator gives the woman two different numbers to try. |
| April 18th, 21:08:00 | Operations Center answers, nobody is on other line and call ends. |
| April 18th, 21:08:30 | A caller asking to report that she has sandbaggers waiting for pickup. |
| April 18th, 21:08:54 | A caller asking for information about the dike on Reeves Drive, he was redirected to EOC. |
| April 18th, 21:09:00 | Operator at Police Department answers, woman asks if it is dispatch and operator says yes. Woman is from EOC, says the Grand Forks Herald needs a list of addresses that evacuated the Central Park area, she asks for it to be faxed to them and gives operator the number. |
| April 18th, 21:10:00 | Dialing, voices in background, ringing, more voices in background, someone coughing, voices. Woman at police department answers, man says he was trying to call dike patrol, operator tells him to keep calling and gives him an alternative number. |
| April 18th, 21:10:34 | The operator called his wife to let her know what is going on and ask her to move some things for him. |
| April 18th, 21:11:00 | Woman calls asking if the Kennedy Bridge is still open, operator says it's still open but not sure how much longer it will be. |
| April 18th, 21:11:00 | Man says Law Enforcement Center and call is ended. |
| April 18th, 21:11:10 | A caller asking about sandbags, he was redirected to EOC. |
| April 18th, 21:11:32 | A caller trying to reach Thomas in EOC, she was redirected. |
| April 18th, 21:12:00 | Woman calls asking for EOC, is notified that their calls are rolling over to the Police Department. Woman asks operator for a number to get sandbags and/or clay, operator gives her two phone numbers to call. |
| April 18th, 21:12:08 | A caller from Gallery Apartments trying to reach Miles at EOC about getting more sandbags. |
| April 18th, 21:12:22 | A caller trying to reach Miles, she was redirected to the Emergency Operations Center. |
| April 18th, 21:12:30 | A caller asking for information on evacuation procedures. |
| April 18th, 21:13:00 | Operator answers phone and says Law Enforcement Center then call is ended. |
| April 18th, 21:13:00 | Man calls asking for the EOC, operator tells him to keep trying the line is just very busy. He asks if the Chestnut Area is being evacuated, operator tells him no but to stay alert and listen for sirens. |
| April 18th, 21:13:06 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:13:11 | Same caller again trying to reach Miles again. |
| April 18th, 21:14:00 | Woman calls asking if pets can be brought to the shelter, operator is not sure and woman says she isn't going to leave her pets, call is ended. |
| April 18th, 21:14:23 | Heidi calling to see if they need help with the phones, she was transferred to Captain Kjellstrum. |
| April 18th, 21:14:30 | A resident of 27th Avenue asking for information on the evacuation orders. |
| April 18th, 21:15:00 | Operator calls the shelter and asks if pets are allowed there, woman at the shelter says no and the call is ended. |
| April 18th, 21:15:00 | Operator calls woman back telling her that the animal shelter is not taking pets, woman asks what she is supposed to do. Woman says she will let her family go and stay with her dog because she is not going to let it die, if they don't accept her dog then they don't accept her. improper split |
| April 18th, 21:15:16 | A caller asking if I-29 is open, at this point it is closed. |
| April 18th, 21:15:26 | A resident on 2nd Avenue South called to ask for information on evacuations. |
| April 18th, 21:16:00 | Woman calls asking if Chestnut Street is being evacuated, operator says not yet. However, the 100-700 block of South 3rd and South 4th have been evacuated which means Chestnut most likely will soon. Woman says the siren is going off but wasn't sure it was supposed to, she is advised to maybe get out as soon as possible before the water comes. |
| April 18th, 21:17:00 | Woman calls and she cannot locate her children, they live with their father in Beltrami, MN which has been evacuated but she has not heard from them. Operator doesn't know where the shelters would be in MN and woman can't make long distance phone calls, so operator takes her name and number and says she will try and get a phone number to reach to find out where her three daughters are. |
| April 18th, 21:17:06 | A caller trying to reach someone in EOC, he was redirected. |
| April 18th, 21:17:42 | A caller asking about the closing of the 400 block of 4th Avenue South, at this point it is not mandatory to evacuate. |
| April 18th, 21:17:46 | A caller trying to reach Emergency Operations Center, she was redirected. |
| April 18th, 21:18:00 | Dial tone and dialing, woman #1 answers and says hello, woman #2 asks if anyone told her they are evacuating down there, woman #1 says no, woman #2 says they're leaving, call is cut off. |
| April 18th, 21:18:19 | A caller requested that and officer call home. |
| April 18th, 21:18:48 | A caller asking if South 9th Street is under an evacuation order, it is not at this point. |
| April 18th, 21:19:04 | The operator called Pat and was informed that she is on her way in. |
| April 18th, 21:19:11 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:19:18 | A caller asking about going from East Grand Forks to Crookston, at this point it is open. |
| April 18th, 21:19:31 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:20:00 | Female operator from Grand Forks Central calls Polk County and asks where Beltrami, MN is being evacuated to, man switches her over to EOC. Woman at EOC isn't quite sure, voices in background, can hear woman ask someone else, more voices and ringing, man at EOC takes call and operator from Grand Forks repeats her situation again. Man says there weren't any evacuations in Beltrami, then asks her to hold, call is transferred and she repeats her situation again, man notifies her that there was a volunteer evacuation one night over a week ago but that was it, she thanks him and call is ended. |
| April 18th, 21:20:16 | A caller trying to reach EOC, she was redirected. |
| April 18th, 21:21:00 | Operator calls a woman back who is looking for her daughters in the town of Beltrami, Minnesota. The operator notifies her that Beltrami only had a voluntary evacuation about a week ago. Woman says a friend of hers called Beltrami but it just rang multiple times, operator assures her that she spoke to Polk County's Emergency Operations Center and that her information is correct. |
| April 18th, 21:22:00 | Woman calls saying she thought she called the Emergency Operations Center. The operator tells her that their calls are rolling over to the police department and to just keep trying them. |
| April 18th, 21:22:47 | A caller trying to reach EOC, she was redirected. |
| April 18th, 21:23:00 | Woman calls from Primrose Court, near the Burger King on Gateway Drive. She is wondering about the evacuations. The operator says the city will start voluntary evacuations soon but they will know more when the mayor comes on the 10:00 news that night. Operator says that Downtown, Central Park, and park areas by the river are the only areas as of now being evacuated. |
| April 18th, 21:23:00 | Dial tone, dialing, ringing, voices and more ringing in background. An answering machine message is spoken by a woman, more voices and tones in background. Woman named Kristin starts leaving a message, asks the woman she called to please call her when she gets home because they're talking about a city evacuation and she doesn't know what to do with the house, tells her she'll get a hold of Craig and that Kelly is helping at the dike, says bye and hangs up. |
| April 18th, 21:23:25 | A caller asking for information the water at the Police Department and his home. |
| April 18th, 21:23:41 | A caller asking about sandbags, he was redirected to the EOC. |
| April 18th, 21:24:05 | A caller trying to reach the EOC, she was redirected. |
| April 18th, 21:24:20 | A volunteer asking for a place to sandbag, he was redirected to Emergency Operations Center. |
| April 18th, 21:24:22 | Same caller asking about sandbags, he was redirected again. |
| April 18th, 21:25:00 | Operator calls Craig and tells him that voluntary evacuations are starting. Says her basement is filling in and that he needs to be safe and stay close to home. |
| April 18th, 21:25:55 | A caller asking to speak to the shift manager, Lieutenant Johnson. They are going to move EOC to UND Plant Services. The Police Department is surrounded by water at this point. |
| April 18th, 21:26:00 | Woman calls asking to get a hold of the Grand Forks Air Force Base Hospital, operator says she'll transfer her over and says there will be clicking. Voices heard in background, operator says it will ring through. Ringing, woman on other end speaks again but call is ended. |
| April 18th, 21:26:14 | A US West operator transferred a resident of Cherry Street who needs assistance evacuating. |
| April 18th, 21:27:00 | Jim from Grand Forks calls the EOC, is answered by another man, voices in background then fade and call ends. |
| April 18th, 21:27:00 | Operator answers and says please hold, ringing and voices in background. Answering machine message is heard, more beeping and woman leaves a message about clothes. Goes back to operator and she asks man on other end to hold. |
| April 18th, 21:28:00 | Man calls asking for sandbags, operator gives him the number for Sandbag Central. She tells him to be prepared to gather his belongings and evacuate soon. |
| April 18th, 21:29:00 | Man calls asking if anyone is bringing sand or bags to the Gallery Apartment area, operator gives him the number to sandbag operations. |
| April 18th, 21:29:22 | A resident on Cottonwood Street is supposed to evacuate as soon as possible. |
| April 18th, 21:29:40 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:29:48 | A caller asking when the water is supposed to crest, they do not know when or how high at this point. He may have to evacuate and should stay tuned to the radio. |
| April 18th, 21:30:13 | Christian Disaster Relief just called to ask for information on volunteering. |
| April 18th, 21:31:00 | Operator from Grand Forks 911 Center calls US West 911 Repair and says that Grand Forks is evacuating and needs their lines transferred to Bismarck and to start right away because the station is starting to flood. Operator gives the man on other end the Grand Forks phone number and he says he'll be back in contact with them shortly. |
| April 18th, 21:31:09 | A caller asking if it is possible to get out to the airport, at this point it is on certain routes. |
| April 18th, 21:31:10 | The Chief out at the base Police Department, he was asking for information on traffic control on Highway 2. |
| April 18th, 21:31:41 | A caller trying to reach Pete, he was transferred to him. |
| April 18th, 21:32:00 | Operator at Police Department answers, man says he is calling looking for the sandbag department, woman tells him the EOC phones are down and should be up soon, gives him a new number for the sandbag center. |
| April 18th, 21:32:43 | A caller trying to reach Emergency Operations Center for information on getting sandbags he was redirected. |
| April 18th, 21:32:57 | Farder wants Keller to give him a call when he gets a chance. |
| April 18th, 21:33:00 | Ringing and voices in background. Man calls from KCNN-KLITE and has a question for the EOC but the operator tells him that they are evacuating and re-setting up their phone lines and to call back in 10 minutes. |
| April 18th, 21:33:00 | Ringing and voices, woman answers the phone at the Law Enforcement Center but no one is on the other line, more ringing and voices. Operator makes an outgoing call to a man, most likely family member, informing him that they are evacuating and relocating and she will be leaving soon. |
| April 18th, 21:33:49 | A caller asking for information on Rivercity Park, it is under mandatory evacuation and the whole city is now under voluntary evacuation. |
| April 18th, 21:33:53 | A resident of North 4th Street called asking for information on the flooding. |
| April 18th, 21:34:43 | A caller trying to reach EOC for information on the Burke Addition. |
| April 18th, 21:35:00 | Ringing and voices meshed together in background, female operator answers and says Law Enforcement Center but then call is ended. |
| April 18th, 21:35:00 | Woman calls asking about the voluntary evacuation of Grand Forks, operator informs her that the mayor is making a public statement and will notify the community that night at 10. Woman asks if the Highway 2 Kennedy bridge is open and the operator says it currently is. |
| April 18th, 21:35:37 | Dennis at U.S. West calling for Kristen. |
| April 18th, 21:36:00 | Man from US West calls back to confirm that Grand Forks has requested a "Condition 3" which is to transfer all of their calls over to Bismarck to the state radio. Operator confirms and man says they are still working on it and will call back soon. |
| April 18th, 21:36:00 | Operator answers and says Law Enforcement then call is cut off. |
| April 18th, 21:36:07 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:36:16 | A caller trying to reach EOC for information on the elevation of Cherry Street Townhomes. |
| April 18th, 21:36:43 | Kelly from Northern States Power (NSP) calling for more information on the power line down by the dike. |
| April 18th, 21:36:57 | Jerry called for information on evacuations. |
| April 18th, 21:37:00 | Operator answers and says Law Enforcement Center then call is cut off. |
| April 18th, 21:37:49 | Operator calling out to Ron to let him know about the voluntary evacuation of the entire city. |
| April 18th, 21:38:00 | Operator answers and a man responds, but then a woman comes on the line and talks with the operator and man is no longer on the line. They are related (sisters?) and have a conversation about other family members and a possible evacuation. |
| April 18th, 21:38:50 | A caller trying to figure out where the National Guard Armory is located. |
| April 18th, 21:39:00 | Man from Channel 4 in Fargo calls and inquires about the evacuation. Operator notifies him that the mayor is coming on the 10 o'clock news to make a statement about it and deliver more information to the public, tells him to call the EOC when they are set back up for more information. |
| April 18th, 21:39:02 | Operator calling to let Jenny Bridge know about the voluntary evacuation of the entire city. |
| April 18th, 21:39:45 | A caller trying to reach Chris, he was transferred. |
| April 18th, 21:40:00 | Operator's family member calls, notifies her that he is coming there. They discuss where the other family members are. |
| April 18th, 21:40:00 | Emergency Operations Center at Grand Forks police station moves to UND as storm sewer backup runs down Fifth Street. Within 30 minutes, the police station basement is full of water. |
| April 18th, 21:40:33 | A caller trying to reach EOC for sandbag information, he was redirected. |
| April 18th, 21:40:43 | A caller asking to report a hit and run on his car, he was instructed to call back after the flood emergency. |
| April 18th, 21:41:00 | Operator answers, ringing and voices, man from US West calls back and notifies the operator that the calls have been rerouted and the new phone lines are set up. |
| April 18th, 21:41:18 | A caller asking for information on evacuating west to Devils Lake. |
| April 18th, 21:41:50 | The operator calling out to let someone know about the voluntary evacuation request for the city. |
| April 18th, 21:42:00 | Woman calls for the EOC but operator says she can try to answer her questions. Operator tells her it is a good idea to evacuate and that the Kennedy bridge is still open. Operator asks her to wait and puts her on hold. - improper split |
| April 18th, 21:42:00 | Operator answers and immediately asks caller to please hold. |
| April 18th, 21:42:44 | The operator called out to Lisa to let her know about the voluntary evacuation order. |
| April 18th, 21:42:47 | The operator called state radio to verify procedures from this point on. |
| April 18th, 21:44:00 | Operator goes back to the call of the woman asking questions, notifies her to put a white sheet on the house if they are evacuating and a bright color if they are in need of help. -improper split 630 |
| April 18th, 21:44:00 | Operator at the Law Enforcement Center answers, woman calls notifying her that she volunteered to answer phones at the emergency center in East Grand Forks but doesn't know if she can get over there, operator tells her that the bridge is still open at this time. |
| April 18th, 21:45:00 | No direct call answered, just background voices and ringing, woman in background says the 911 lines have been transferred, ringing then line cuts out. |
| April 18th, 21:46:00 | Woman calls asking for the phone number for the Red Cross because she would like to volunteer, operator doesn't know it directly but tells her to call the EOC back in ten minutes when they have their phone lines set up. |
| April 18th, 21:47:09 | A caller asking for information about evacuations, she was informed of the voluntary evacuation of the entire city. |
| April 18th, 21:48:00 | Ringing and voices in background, operator calls fire chief Keith Johnson at the Fire Hall in Emerado, asks him if it can be used as a relief shelter for flood evacuees. He says that he will have to call in some volunteers to help set it up but that people can bring their stuff and seek shelter there. |
| April 18th, 21:48:42 | A caller asking for information on the evacuation orders. |
| April 18th, 21:49:51 | The ambulance from the base called to say they are up and running. The caller was informed that 911 service was being transferred to state radio due to the impending evacuation of Grand Forks. The caller was also directed to contact United Hospital (Altru) because of the potential evacuation. |
| April 18th, 21:50:00 | Woman calls from the City Center Mall and says that she had just called and is wondering where to get picked up at, operator tells her to wait at the Demers entrance with her personal belongings and she will be picked up soon. |
| April 18th, 21:51:00 | Woman calls asking for the EOC but notifies the operator that there is a problem on Columbia Road with one of the dikes behind the fire station, the operator says she will send someone out right away to assess the problem. |
| April 18th, 21:51:41 | A caller asking for information on the evacuation of the 700 block of Walnut St. Caller notes that her parents' home is taking on water, so the dispatcher tells the caller that her parents need to be evacuated then. |
| April 18th, 21:51:59 | A caller asking to reach the EOC, she was redirected. |
| April 18th, 21:52:00 | Operator answers and asks person on the line to hold twice but nobody is there, call cuts out. |
| April 18th, 21:52:00 | Operator from central dispatch calls the Columbia Road Fire Station and notifies man that the dike behind the station is failing and to send someone out to check on it, he says he'll go check on it. |
| April 18th, 21:52:00 | Operator answers and man is hard to understand but says that they are still rolling over to the police department (from Emergency Operations Center perhaps?). |
| April 18th, 21:52:31 | State Radio called to pass on question from Walsh County Sheriff's Office asking if people are allowed to come into the city to help relatives evacuate. Dispatcher informs State Radio that they would not be allowed into the evacuation areas at this time. |
| April 18th, 21:52:39 | A caller trying to reach the Emergency Operations Center to request sandbags. He was told to call back. |
| April 18th, 21:53:00 | Woman calls and asks for the number to call to get sandbags, operator gives her the Emergency Operations Center number and tells her to get her belongings together in preparation for a voluntary evacuation of the city. |
| April 18th, 21:53:44 | A caller asking for information on the dike by 3rd St. North. |
| April 18th, 21:53:50 | UND Telecommunications called to ask for information on the transfer of phone lines. |
| April 18th, 21:54:00 | Woman calls and asks for a certain person? Hard to understand. Call ends. |
| April 18th, 21:54:00 | Man calls and asks if the Kennedy Bridge is still open, operator reaffirms that it is and it's quite sure when they will close it. |
| April 18th, 21:54:00 | Ringing and voices, phone is answered then two women have a conversation in background. Central Park and the surrounding area is under 2-2.5 feet of water. |
| April 18th, 21:54:17 | The operator calling back and advising them to go to Barry’s. |
| April 18th, 21:55:00 | Operator asks woman to hold. |
| April 18th, 21:55:00 | Female operator makes a call to someone (female friend or relative) and inquires about another friend/family member that she cannot get a hold of, call comes through so she puts her on hold. |
| April 18th, 21:55:00 | Operator says "Police Department please hold" three times, voice in background then call is cut off. |
| April 18th, 21:55:00 | Operator goes back to one of the holds, woman heard a rumor that the water is not drinkable, operator says it's a possibility and that water usage needs to be restricted either way. Operator isn't positive if water can be drank or not and cannot offer further information. |
| April 18th, 21:55:04 | A caller reporting water covering Demers, she was informed of the whole city evacuation order. |
| April 18th, 21:55:21 | The operator calling to tell Ron to go to Barry’s house or Valley City. |
| April 18th, 21:55:36 | A caller asking for information on getting sandbags. |
| April 18th, 21:55:56 | A caller asking to speak to Dianna. |
| April 18th, 21:56:00 | Operator goes back to call with female family member/friend and tells her that she will call her back. |
| April 18th, 21:56:00 | Man calls asking for Emergency Operations Center, he's a railroad official and heard that the city wants to use railroad parts to help with the dikes. The operator hasn't heard about this and isn't sure so she takes his phone number and is going to have someone from the EOC contact him. |
| April 18th, 21:56:12 | A caller trying to reach EOC, she was redirected. |
| April 18th, 21:56:15 | A caller trying to reach EOC, she was redirected. |
| April 18th, 21:56:48 | A business owner calling for information on sandbags, she was redirected to EOC. |
| April 18th, 21:56:59 | Pat Miller with KCNN called to ask for information on volunteering and the evacuations. |
| April 18th, 21:57:21 | A caller asking for information on obtaining a sump pump, she was informed of the whole city evacuation plan. |
| April 18th, 21:57:32 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:57:47 | A caller trying to reach Captain Lenny at EOC, he was redirected. |
| April 18th, 21:58:00 | Operator answers and says "Please hold" three times then call ends. |
| April 18th, 21:58:00 | Operator from central dispatch calls and asks if Emergency Operations Center is set up, they aren't yet but she leaves a message with the railroad official's information to have the EOC call Burlington Northern. |
| April 18th, 21:58:32 | A caller trying to reach Captain Lenny at EOC, he was redirected. |
| April 18th, 21:59:00 | Operator calls and says "Law Enforcement Center" then call cuts out. |
| April 18th, 21:59:00 | Operator asks man to hold then goes back to the call, he is from KCNN and asks about the rumor that volunteers are being turned away. The operator isn't sure and says that the EOC isn't set up yet but they would be the people to ask. |
| April 18th, 21:59:19 | A unit called to ask for information on the evacuations and getting some of her stuff from the Police Department. |
| April 18th, 21:59:32 | A caller trying to reach EOC, he was redirected. |
| April 18th, 21:59:43 | A caller trying to reach EOC, he was redirected. |
| Time | Event |
|---|---|
| April 18th, 22:00:00 | Operator goes back to a call that was holding, man is wondering how he can volunteer to sandbag so operator gives him a phone number. |
| April 18th, 22:00:00 | Operator from Police Department asks caller to hold, goes back to the call a moment later but it cuts off. |
| April 18th, 22:00:00 | Operator goes back to a holding caller, she lives on Oak and is curious if they need to evacuate, operator says most likely if the water is rising. Operator tells caller about some evacuation sites to go to. |
| April 18th, 22:00:00 | River reaches 52.76; Owens bans sale of alcohol in Grand Forks. |
| April 18th, 22:00:09 | A caller asking about travel from East Grand Forks to the airport. |
| April 18th, 22:00:16 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:01:00 | Operator says "Law Enforcement Center" but call is cut, comes back and man asks if there is help needed with the dike on Belmont, operator tells him the Emergency Operations Center is currently relocating but to call them back. |
| April 18th, 22:01:03 | A caller asking for information on an evacuation upstate. |
| April 18th, 22:01:18 | A caller trying to reach Emergency Operations Center for sandbag information, she was redirected. |
| April 18th, 22:01:32 | A very frustrated caller trying to reach the Emergency Operations Center in regards to sandbags. The operator tells him that the calls are rolling over to the Law Enforcement Center and that he needs to keep trying to reach the EOC. |
| April 18th, 22:01:40 | A resident of Climax, Minnesota called to ask about flood conditions. |
| April 18th, 22:02:00 | Caller wants information on sandbagging, and the operator tells her the EOC is relocating and gives her the new number. |
| April 18th, 22:02:04 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:02:06 | A caller asking for information on the evacuation of the entire city. |
| April 18th, 22:02:44 | Operator calling out to Ron to ask if he needs help. |
| April 18th, 22:03:00 | Caller reports a domestic altercation with his girlfriend. The operator stays on the line with him until the call abruptly ends. |
| April 18th, 22:04:25 | The operator called out with a message about the evacuation of the Emergency Operations Center. |
| April 18th, 22:04:41 | A caller trying to reach Captain Lenny at EOC, he was redirected. |
| April 18th, 22:05:03 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:06:28 | A caller asking if the roads are still open to the Grand Forks International Airport. |
| April 18th, 22:06:51 | A caller asking for information on dike patrols, she was redirected to EOC. |
| April 18th, 22:06:51 | All 911 lines for the city of Grand Forks have been transferred to State Radio in Bismarck. |
| April 18th, 22:07:29 | The Ramada Inn is requesting an officer to deal with room 241 and underage drinking in the room |
| April 18th, 22:09:00 | Operator puts the caller on hold, but the call is not picked up again. |
| April 18th, 22:09:18 | The operator called the Ramada Inn back to let them know that an officer will not be able to respond at this time. |
| April 18th, 22:09:49 | Hazel from the water treatment plant is trying to reach EOC, she was redirected. |
| April 18th, 22:10:00 | Caller wants information on getting a pass to sandbag her house. Operator gives her a number to call. |
| April 18th, 22:10:32 | A resident calling about the evacuation orders at this time. |
| April 18th, 22:11:22 | A gentlemen (Air Force member) down at the Elwyn Dike needs to speak to Emergency Operations Center, he was redirected. |
| April 18th, 22:11:34 | A caller asking for information on who to call for shelter. |
| April 18th, 22:12:00 | Caller wants to know where road reports should be sent, and the operator gives him a phone number to contact at UND. |
| April 18th, 22:12:11 | Mrs. Pullman called to ask her for information on her husband, Officer Pullman. |
| April 18th, 22:12:53 | The Ramada Inn calling to make sure an officer would not be dispatched. |
| April 18th, 22:13:00 | Operator calls to check on the location of the new EOC base. |
| April 18th, 22:13:29 | Close the East Bay. |
| April 18th, 22:13:47 | CKND News from Winnipeg calling for an update on the situation and evacuations. |
| April 18th, 22:14:00 | Caller asks which areas of Grand Forks will be affected if the dikes break. |
| April 18th, 22:14:05 | A caller asking for information on sandbagging, she was directed to call back the Emergency Operations Center. |
| April 18th, 22:14:31 | State Radio calling about no answer on a call back call. |
| April 18th, 22:14:50 | A caller asking for information on the mandatory evacuations. |
| April 18th, 22:15:00 | Operator places caller on hold. |
| April 18th, 22:15:00 | Police department operator places caller on hold. |
| April 18th, 22:15:00 | Police department operator places caller on hold. |
| April 18th, 22:15:00 | Police department operator places caller on hold. |
| April 18th, 22:15:16 | A caller trying to order some sand, he was redirected to EOC. |
| April 18th, 22:15:18 | A caller asking to speak to EOC, he was redirected. |
| April 18th, 22:15:28 | A caller asking about the 1000 block of Cottonwood is under the evacuation order. |
| April 18th, 22:15:50 | A resident of Oak Street called to ask for information on sandbags, as his house was taking on water. He was informed of the evacuation of the Emergency Operations Center and advised to be prepared to evacuate himself. |
| April 18th, 22:16:00 | Caller wants to know the elevation of Grand Forks, and the operator lets him know of the voluntary evacuation of the city. |
| April 18th, 22:16:05 | Scott calling to reach EOC, he was redirected. |
| April 18th, 22:17:00 | Caller wants to know if there are plans to expand the sandbagging. The operator tells him to wait until the EOC is back up and then call them. |
| April 18th, 22:17:00 | Police department operator places caller on hold. |
| April 18th, 22:17:00 | Operator asks to place caller on hold, and caller says, "You betcha! |
| April 18th, 22:17:04 | A caller trying to reach Captain Lenny, he was redirected to EOC. |
| April 18th, 22:17:28 | A resident of Olson Drive called to ask for information on getting help, she was redirected to EOC. |
| April 18th, 22:18:00 | Police department operator places caller on hold. |
| April 18th, 22:18:00 | Operator places caller on hold. |
| April 18th, 22:18:10 | A caller asking for information on volunteering, he was redirected to Emergency Operations Center, which was in the process of evacuating to the University of North Dakota campus. |
| April 18th, 22:18:26 | A caller asking for information on sandbagging, he was directed to call back the Emergency Operation Cener. |
| April 18th, 22:18:35 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:19:00 | Caller wants to check with the EOC about acquiring more sandbags. |
| April 18th, 22:19:00 | Caller wants to know if he should evacuate if he lives near Riverside Park. The operator notifies him of the voluntary evacuation in place. |
| April 18th, 22:19:29 | A caller asking for information on sandbags, she was redirected to Emergency Operations Center. |
| April 18th, 22:19:49 | A resident of Chestnut Street called to ask for an evacuation route. |
| April 18th, 22:20:00 | Operator places caller on hold. |
| April 18th, 22:20:00 | Operator places caller on hold. |
| April 18th, 22:20:00 | Operator places caller on hold. |
| April 18th, 22:20:00 | Operator says, "Police department," but the call breaks up and ends. |
| April 18th, 22:20:00 | Unintelligible words spoken by the operator, and then the call ends. |
| April 18th, 22:20:03 | The operator called the telephone company to check and see if a hang up number had any conversation. |
| April 18th, 22:20:39 | A resident of Belmont Road called to ask for information on evacuations. |
| April 18th, 22:21:00 | Operator says, "Police department," but caller does not respond. |
| April 18th, 22:21:00 | Caller wants the EOC, and the operator lets her know the lines will be rolling back to the EOC once they are set up. |
| April 18th, 22:21:00 | Caller lets the police department operator know of a hole in the dike on South Elmwood. |
| April 18th, 22:21:00 | Police department operator places caller on hold. |
| April 18th, 22:21:08 | A caller from Canada trying to locate her sister who lives on North 4th St. |
| April 18th, 22:21:16 | The Chief called to talk to Pete but he is not there at the time. |
| April 18th, 22:21:50 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:21:52 | A man trying to reach Emergency Operations Center. The Law Enforcement Center operator directs him to call back in about 10 minutes. |
| April 18th, 22:22:00 | Police department operator places caller on hold. |
| April 18th, 22:22:00 | Reporter from the CBS Evening News in New York calls to question the extent of the evacuation in Grand Forks and if the dikes are likely to fail. The caller is told that the Emergency Operations Center can answer their question, but that they are relocating. |
| April 18th, 22:22:21 | A caller asking what to do if he is forced to evacuate. |
| April 18th, 22:22:34 | A caller asking for information on sandbags, he was redirected to Emergency Operations Center. |
| April 18th, 22:22:52 | A Sergeant from the Grand Forks Air Force Base called to have her lines fixed. |
| April 18th, 22:23:00 | Caller wants the Emergency Operations Center. The operator tells the caller that the EOC is unavailable right now and to try back in 10 minutes. |
| April 18th, 22:23:00 | A caller is trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:23:22 | Bill calling to ask if the 200 block of Chestnut Street is part of the evacuation order. |
| April 18th, 22:23:58 | A caller asking for information on evacuation procedure. |
| April 18th, 22:24:00 | Operator says, "Law Enforcement Center," but caller does not respond. |
| April 18th, 22:24:00 | Police department operator picks up call, but no one responds. |
| April 18th, 22:24:00 | Caller wants to know if the University of North Dakota has been evacuated and if there is flooding near the university. Operator reports that there have been reports of flooding near the Coulee. |
| April 18th, 22:24:35 | A caller asking for information on evacuations. |
| April 18th, 22:25:00 | Diane from the Emergency Operations Center calls to let the 911 Center know that the EOC's phones are set up. |
| April 18th, 22:25:00 | Caller wants to know if she can make it to her Crystal Sugar job. The operator tells her the bridge is still open, but there is a voluntary evacuation in progress. |
| April 18th, 22:25:04 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:25:19 | A caller trying to reach Emergency Operations Center regarding evacuation of home, she was redirected. |
| April 18th, 22:25:24 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:25:40 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:26:00 | Operator asks that Pete call Communications. [junk file: can be deleted] |
| April 18th, 22:26:00 | State Radio tells the operator that a Civil Air Patrol unit spotted a hole on the dike near South Elmwood, and the Civil Air Patrol requests an ETA. |
| April 18th, 22:26:11 | A caller trying to reach Central Park Base, he was redirected to EOC. |
| April 18th, 22:26:55 | A caller asking for information about evacuations. |
| April 18th, 22:27:00 | [EOC] operator calls 911 operator and asks her to bring an electric pencil sharpener to the EOC. 911 operator also tells her about the dike leak on South Elmwood. |
| April 18th, 22:28:00 | Caller is trying to reach the Emergency Operations Center and is told they are in the process of moving. The caller then wants to know if the Kennedy Bridge will stay open and if the north end of Grand Forks will evacuate. The operator reports that the evacuation is voluntary and will effect "very, very, many areas. |
| April 18th, 22:28:00 | Caller wants to contact someone who evacuated to the Northwest Technical College. The operator gives her the number for the East Grand Forks Police Department. |
| April 18th, 22:28:17 | A caller trying to reach Lieutenant Byron Seever, he was redirected to EOC. |
| April 18th, 22:29:00 | Caller wants to know the status of the engineer coming to South Elmwood for the leaking dike. The operator lets him know there is an engineer on the way. |
| April 18th, 22:29:07 | A caller asking to order some sand, he was redirected to EOC. |
| April 18th, 22:29:18 | A caller reporting a burglary, he was asked to call back in the next couple days. |
| April 18th, 22:29:49 | A caller asking for information regarding the Kennedy Bridge and the surrounding area. |
| April 18th, 22:30:00 | Caller wants to know if Keith is there. |
| April 18th, 22:30:00 | Caller lets operator know that Lieutenant Eggebraaten has received her message. |
| April 18th, 22:30:14 | A caller asking for information on the evacuation of Walnut Street, Pete needs assistance evacuating. |
| April 18th, 22:30:27 | UND Plant Services called to talk to Pete with an update on move time. |
| April 18th, 22:31:00 | Operator holds on-going conversation with mother about her safety, evacuation status, and family matters. Call breaks up numerous times for other incoming calls. |
| April 18th, 22:31:00 | Caller informs the operator of a drunk driver on University Ave, and the operator asks for information on the car before broadcasting the incident. |
| April 18th, 22:31:48 | State Radio calling to report a 911 hang up call. |
| April 18th, 22:32:00 | Operator places caller on hold. |
| April 18th, 22:32:00 | Operator places caller on hold. |
| April 18th, 22:32:00 | Operator places caller on hold. |
| April 18th, 22:32:00 | Operator places caller on hold. |
| April 18th, 22:32:00 | Operator places caller on hold. |
| April 18th, 22:32:00 | Caller wants the number for the EOC, and the operator tells him to call back in 10 minutes. |
| April 18th, 22:32:50 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:33:00 | Caller wants to know where sandbagging volunteers are needed, and the operator tells him to call the EOC in 10 minutes. |
| April 18th, 22:33:22 | A caller asking to speak to EOC, she was redirected. |
| April 18th, 22:33:32 | A resident on Cherry Street called to ask for information on evacuations. |
| April 18th, 22:33:36 | The operator calling out to the phone company to check a number. |
| April 18th, 22:34:00 | Caller wishes to know if he has reached the EOC, but the operator tells him to try again in 10 minutes. |
| April 18th, 22:34:00 | Operator picks up call, but caller's request is unintelligible. The call ends abruptly. |
| April 18th, 22:34:00 | Caller asks, "Bob?" and the operator responds affirmatively before the call drops. |
| April 18th, 22:34:36 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:34:38 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:35:00 | Caller wants to contact United Way to inquire about food donations, and the operator tells her to call the EOC in 10 minutes. |
| April 18th, 22:35:00 | Caller wants the EOC, and the operator tells her to call back in 10 minutes. |
| April 18th, 22:35:00 | Captain of the National Guard notifies operator that the police are needed on Seward Avenue to enforce evacuation. |
| April 18th, 22:35:00 | Operator asks if caller is holding for someone, but no one responds. The call drops. |
| April 18th, 22:35:00 | A caller asking for evacuation information on Cottonwood Street. |
| April 18th, 22:35:01 | Unit 602 called down to report his cell phone number. |
| April 18th, 22:35:17 | KCNN called to ask to speak to Emergency Operations Center, he was redirected. |
| April 18th, 22:35:36 | A caller trying to get EOC, he was redirected. |
| April 18th, 22:35:44 | The operator calling out to the phone company to check a number. |
| April 18th, 22:35:44 | A caller from Hamline Street called to ask for information about construction of dikes and water coming up through the storm drains. He was directed to call back the Emergency Operations Center in about 10mins. |
| April 18th, 22:35:56 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:36:00 | Two operators speak at the same time, but there is no response from caller. |
| April 18th, 22:36:00 | Operator notifies Grand Forks Fire Department that a resident on Cherry Street has reported a gas smell. |
| April 18th, 22:36:14 | The caller asking for information about Pete who has been evacuated by an officer. |
| April 18th, 22:36:31 | A caller asking for information on sandbags, she was redirected to EOC. |
| April 18th, 22:36:44 | A caller trying to reach Sandbag Central, she was redirected to EOC. |
| April 18th, 22:37:00 | Call wants to know the extent of evacuation, where residents are evacuating, and if the Air Force base is open. |
| April 18th, 22:37:00 | Operator answers call, but no one responds. |
| April 18th, 22:37:02 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:37:07 | A resident in the Belmont area asking who he should contact about the clay dikes in that area. |
| April 18th, 22:37:43 | A caller trying to reach Byron Seever, he was directed to call the Emergency Operations Center again after 10mins. As they were moving to UND. |
| April 18th, 22:37:57 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:38:00 | Caller wants the EOC, and the operator tells him the EOC evacuated to the University of North Dakota's campus. |
| April 18th, 22:38:04 | A caller asking for information on an emergency evacuation. |
| April 18th, 22:38:08 | A caller asking for information on sandbags, she was redirected to EOC. |
| April 18th, 22:38:28 | A caller asking how to get from 11th Street South to Highway 2. |
| April 18th, 22:38:56 | A caller asking for information on the safety of his drinking water. |
| April 18th, 22:39:00 | Caller wants the EOC, and the operator tells her the EOC evacuated and to call the same number again in 10 minutes. |
| April 18th, 22:39:08 | A caller asking for information about sandbags, he was redirected to EOC. |
| April 18th, 22:39:37 | Brian from First Bank Security, asking about the Walnut Street area and the 8th Avenue North area for evacuation. |
| April 18th, 22:40:00 | A resident of Sloping Hills called to ask for information on evacuations. |
| April 18th, 22:40:50 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:41:24 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:41:37 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:42:00 | Caller, who will be evacuating and has many antiques and valuables in her home, wants to know if she needs to put a white sheet in her door. Operator tells her it is only a recommendation. |
| April 18th, 22:42:02 | A caller trying to reach Lieutenant Byron Seever, he was redirected to Emergency Operations Center. Dispatcher informs caller of the situation with the EOC. Caller asks about Fargo, which the dispatcher states the caller is talking to Grand Forks. Caller asks about evacuation areas, and the dispatcher notes the evacuations of the Riverside, Lincoln Park, and Central Park neighborhoods. |
| April 18th, 22:43:00 | A representative of the Winona County Sheriff's Dive Rescue Team wants to know if his team can be of assistance. The operator tells him to contact the EOC in 10 to 15 minutes. |
| April 18th, 22:43:02 | A caller asking for interstate conditions going north. |
| April 18th, 22:43:51 | A caller asking for the number to the armory, he was redirected to EOC. |
| April 18th, 22:44:00 | Caller wants some questions answered, but the operator interrupts him to say he should call the EOC for better answers in 10 to 15 minutes. |
| April 18th, 22:44:00 | Caller wants information on which streets are flooded in Grand Forks, and the operator tells him to call the EOC in 10 to 15 minutes. |
| April 18th, 22:44:05 | A caller asking for information on travel from Bemidji to Crookston. |
| April 18th, 22:44:29 | A caller asking for information on contacting an evacuee, she was redirected to EOC. |
| April 18th, 22:44:40 | A caller asking for road conditions to evacuate his family. |
| April 18th, 22:45:00 | Caller asks if volunteers are needed overnight, and the operator tells him to call the same number again in 10 to 15 minutes to reach the EOC. |
| April 18th, 22:45:00 | Caller wants information on Belmont Rd. Operator tells her the EOC evacuated, and the police department plans to evacuate soon too. |
| April 18th, 22:45:15 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:45:25 | Officer Miller from Crookston called to let them know that they have room for shelter. He is told to call back later. |
| April 18th, 22:45:46 | The operator called the phone company to get them to break in on a line so she can talk to Pete. Second call deals with request to reach Emergency Operations Center. |
| April 18th, 22:46:00 | Caller wants the EOC, and the operator lets her know about the EOC's evacuation. The caller asks the operator if there are plans to evacuate. |
| April 18th, 22:46:04 | A caller trying to reach Emergency Operations Center and was informed of the flooding conditions on Elmwood Drive. A second caller is calling to get in touch with the street department about water that is waist deep on the on ramp that goes under the DeMers overpass. |
| April 18th, 22:46:40 | A resident of 4th Avenue South, he was redirected to EOC. |
| April 18th, 22:47:00 | Caller wants to know if the Police Department has been able to reach a resident in his home, and the operator tells her the officers are trying to get him to answer his phone and door. The call ends in the middle of the conversation. |
| April 18th, 22:48:00 | A caller asking for information on road conditions, she was redirected. |
| April 18th, 22:48:17 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:48:18 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:48:32 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:48:54 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:49:00 | Caller wants to get word to the Civic Arena to send volunteers to sandbag in East Grand Forks. |
| April 18th, 22:49:07 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:49:25 | The operator calling a hang up back from a residence. |
| April 18th, 22:50:00 | Caller is making a test call to see if he can get through to the EOC. |
| April 18th, 22:50:23 | A caller checking if the EOC is open. |
| April 18th, 22:50:38 | A resident of Chestnut Street called to ask for information on the evacuation orders. |
| April 18th, 22:51:00 | Caller wants to know if his area is flooded yet, and the operator tells him of the voluntary evacuation. The operator then places him on hold, and the call comes back in before dropping completely. |
| April 18th, 22:51:01 | A caller trying to reach Emergency Operations Center for sandbags, he was redirected. |
| April 18th, 22:51:34 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:51:47 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:52:00 | Caller wants to know if the flood will affect her home. She also wants to know if she should put up her furniture, and the operator recommends that she do so. |
| April 18th, 22:52:05 | A caller trying to reach EOC for information on volunteering, she was redirected. |
| April 18th, 22:52:26 | A caller from 7th Avenue North asking for information about evacuations in his area. |
| April 18th, 22:52:28 | A caller trying to reach EOC for sandbaggers, he was directed to call back. |
| April 18th, 22:53:03 | A caller trying to reach Emergency Operations Center to get more sandbags for North 3rd street. She was directed to call back as all calls were going to the Law Enforcement Center. |
| April 18th, 22:53:15 | A caller asking for information on the routes for evacuation to the base. |
| April 18th, 22:53:30 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 22:53:34 | A caller asking if the trailer court on Columbia Road and 32nd Avenue is under the evacuation order at this time, as the caller's mother lives there. The operator replies no, but recommends the mother be moved if possible. |
| April 18th, 22:53:47 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:54:00 | Caller wants the EOC, and the operator tells him that the Law Enforcement Center is taking their calls for now. Caller asks if the Kennedy Bridge is still open. |
| April 18th, 22:54:06 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 22:54:22 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:54:38 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:54:53 | A caller on North 39th Street asking for information about evacuations. |
| April 18th, 22:55:00 | Operator answers call, but the call drops in the middle of the caller's response. |
| April 18th, 22:55:16 | A caller asking for information on flood plains, she was redirected to EOC. |
| April 18th, 22:55:33 | A resident of Walnut Street called to ask for information on the evacuations. |
| April 18th, 22:56:00 | Caller wants the EOC, and the operator tells him to try the same number again in 10 to 20 minutes. |
| April 18th, 22:56:00 | Caller wants to ask United Way about food donations, and the operator tells her to try the EOC again in 10 to 20 minutes. |
| April 18th, 22:56:40 | A caller asking from Med Science North trying to reach EOC, he was redirected. |
| April 18th, 22:57:00 | Caller wants to know if 6th Avenue will be evacuated, and the operator says she does not know. She tells her to try the EOC again in 10 to 20 minutes. |
| April 18th, 22:57:37 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:57:58 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:58:00 | Operator picks up call, but no one responds. |
| April 18th, 22:58:00 | Caller wants to contact Sandbag Central. The operator tells her the EOC evacuated and she should try again in 10 to 20 minutes once their lines are back up. |
| April 18th, 22:58:23 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:58:40 | A caller trying to reach EOC, she was redirected. |
| April 18th, 22:59:00 | Operator picks up call, but no one responds. |
| April 18th, 22:59:00 | Caller wants to know if 22nd Avenue South is evacuating, and the operator tells her the EOC is evacuating to the University of North Dakota. |
| April 18th, 22:59:04 | A caller trying to reach the Emergency Operations Center and was told to call back when their phone lines have been set up. |
| April 18th, 22:59:16 | A caller trying to reach EOC, he was redirected. |
| April 18th, 22:59:22 | Dianne calls to talk to Pete about operators being set up in a location designated for administrative lines. Randy Bowman needs the OK to switch the phones, other arrangements needed. |
| April 18th, 22:59:39 | The East Grand Forks Police Department is calling to let them know that the Crookston Police Department is willing to house displaced officers and their families. |
| Time | Event |
|---|---|
| April 18th, 23:00:00 | The caller asks to find out if he needs to evacuate, living on the edge of city limits, and the operator replies that she doesn't think so, but EOC is being transferred out to the University, so if he calls back in 10 minutes, they'll have their lines back up. |
| April 18th, 23:00:00 | East Grand Forks dike near Kennedy Bridge fails, cutting the last link between the two cities and flooding Sherlock Park homes. |
| April 18th, 23:00:06 | A caller asking for information about sandbagging, she was redirected to EOC. |
| April 18th, 23:00:21 | Larry with US West Communications asking about the voluntary evacuation of Grand Forks. |
| April 18th, 23:01:00 | The caller identifies himself as [Mahnomen County Sheriff's Dive and Rescue team] and asks operator if he has reached the new EOC, to which the operator replies that EOC still isn't hooked up; the caller replies that he'll call back in about a half hour. |
| April 18th, 23:01:00 | The caller asks operations where volunteers are needed to sandbag, but the operator replies that she doesn't know because the emergency operations center was evacuated and relocated and they don't have phones up yet. After several seconds of garbled speech, the operator offers her a new number. |
| April 18th, 23:01:59 | A caller trying to reach United Way, she was redirected to EOC. |
| April 18th, 23:02:00 | The caller asks looking for EOC; the operator replies that EOC is being evacuated and relocated to the University and needs 20 minutes to get their phones hooked back up. |
| April 18th, 23:02:16 | A caller asking for information on 17th Street South and the evacuation. |
| April 18th, 23:02:45 | A caller asking if the Kennedy Bridge is still open, at this point it is. |
| April 18th, 23:03:00 | The LEC operator answers the phone, but the call is dropped immediately after the caller says 'hi'. |
| April 18th, 23:03:00 | The caller tells the Law Enforcement Center that they had a 911 hang up call, but the call is dropped when the operator begins to ask a question. |
| April 18th, 23:03:00 | The caller asks the LEC operator for Kristen, whom the operator said isn't there; she explains that she went in to get her things, but the phones were all busy so she picked up a phone to help out the department. The two have a personal conversation. |
| April 18th, 23:03:14 | An officer from the Crookston Police Department calling to make sure they know about the shelter in Crookston. |
| April 18th, 23:03:33 | State Radio called to ask for information on a hang up call. |
| April 18th, 23:04:00 | LEC operator explains to caller that EOC is transferring to University and they should have their lines back up in 15 to 20 minutes. The caller explains that he's of the dike base control for Elmwood drive and that there's a lot of trouble in another area. He says that his father was asked to call in. |
| April 18th, 23:04:24 | The Volunteer Center is trying to reach the Emergency Operations Center, he was redirected. |
| April 18th, 23:05:00 | The operator explains to the caller that Emergency Operations Center's phone lines still aren't up and she isn't sure how much longer it will be. |
| April 18th, 23:05:05 | A caller trying to reach EOC, she was redirected. |
| April 18th, 23:05:06 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 23:05:29 | Kristen called Bob to give him an update on how to get to UND when they evacuate. |
| April 18th, 23:05:34 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 23:05:49 | A caller from Montana to determine if Highway 2 is still open for travel through the city. The operator says is likely will not be by the time the vehicle gets here and is cautioned they should travel during the day. |
| April 18th, 23:06:00 | The LEC operator explains to the caller that EOC's phone lines aren't up yet but should be in 15 minutes. |
| April 18th, 23:06:17 | A caller trying to reach Emergency Operations Center to get a message to sandbag central, she was directed to call the number back. |
| April 18th, 23:06:37 | The operator’s wife called asking for information on the evacuations of Grand Forks and East Grand Forks. |
| April 18th, 23:06:41 | A caller asking to speak to Bob. |
| April 18th, 23:06:50 | A caller asking if the Kennedy Bridge is still passable. |
| April 18th, 23:07:00 | The LEC operator explains that EOC has evacuated and their phone lines still aren't operational, providing the estimate of 15 more minutes. |
| April 18th, 23:07:00 | The caller asks the LEC operator about the voluntary evacuation and if she is included in the intended area. Several seconds of silence occur, after which the operator explains that anybody who can leave the city should do so, and that evacuation options include Red River High School, the air force base, and Crookston. |
| April 18th, 23:07:21 | A resident calling to inform that she has been evacuated. The operator tells her to call the Emergency Operations Center back to inform them. |
| April 18th, 23:07:51 | A caller trying to reach EOC, she was redirected. |
| April 18th, 23:08:05 | A caller trying to reach Emergency Operations Center, she was redirected. |
| April 18th, 23:08:34 | A caller asking for information on the evacuation locations. |
| April 18th, 23:08:35 | A resident on Landico Ln. asking for an update on the flood. |
| April 18th, 23:09:00 | The caller asks LEC for a connection to somebody who can help him with sandbags. The operator asks him to attempt calling EOC back in 15 minutes. |
| April 18th, 23:09:04 | A caller asking for information on travel to Reynolds. |
| April 18th, 23:09:16 | A caller requesting sandbags, she was redirected to EOC. |
| April 18th, 23:09:17 | The Memorial Union called to request sandbags, they were redirected to EOC. |
| April 18th, 23:09:40 | The Elma dike patrol trying to reach EOC, he was redirected. |
| April 18th, 23:10:00 | The caller asks the LEC operator if EOC is operational yet; the operator responds negatively and requests 15 more minutes on their behalf. |
| April 18th, 23:10:00 | The caller asks LEC if anybody could pick up the sandbaggers who are finished working at her home on Chestnut Street. The operator responds that EOC is moving to UND and offers her another number to try calling. |
| April 18th, 23:10:10 | A resident asking if 6th Avenue South is under the evacuation order. |
| April 18th, 23:10:11 | Mrs. Schrodoer called to talk to Keith, he will call her back. |
| April 18th, 23:11:00 | The caller asks LEC if EOC is set up yet for the acquisition of sandbags; the operator responds negatively, but offers him another phone number to try. |
| April 18th, 23:11:00 | The operator explains to the caller that EOC has evacuated and needs another 15 minutes to get their phone lines up; the caller asks about sandbags, but the operator doesn't have the information he needs. |
| April 18th, 23:11:10 | A caller trying to reach Emergency Operations Center, she was redirected. |
| April 18th, 23:11:11 | Mrs. Right called to ask to talk to her husband, the operator informed her of the evacuation. |
| April 18th, 23:11:54 | State Radio calling to report two 911 hang up calls. |
| April 18th, 23:12:00 | The operator explains to the caller that EOC has evacuated the police building to the University and that their phone lines should hopefully be up in another 15 minutes. |
| April 18th, 23:12:51 | The Columbia Mall Security called to inform them of water on 32nd Avenue. |
| April 18th, 23:13:00 | The operator explains to the caller that EOC's lines still aren't up, but the caller replies that he wants to cancel his request for help because he received it and no longer needs any. |
| April 18th, 23:13:00 | The caller asks the LEC operator if he needs to evacuate his home on 28th Ave S, just beyond 17th St.; the operator responds that there is a voluntary evacuation of the entire city, but nobody else is required to evacuate. She also explains that EOC had to evacuate and should have their lines up by 11:30 p.m. |
| April 18th, 23:13:21 | A resident of University Avenue (by the YMCA) called to ask for information on evacuations. |
| April 18th, 23:14:19 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 23:14:37 | The operator calling the phone company to break into a line. |
| April 18th, 23:14:42 | A caller asking for evacuation update information on the correctional center in Grand Forks. This call is interrupted by another call asking about shelter places for people evacuated. |
| April 18th, 23:15:00 | The operator explains to the caller that the phone lines for the Emergency Operations Center still aren't up, and the only thing the caller can do is to keep trying. |
| April 18th, 23:15:00 | The LEC operator explains to the caller that EOC is in the process of moving to the University, and the caller should try back in another 15-20 minutes. She provides him a possible number for empty sandbags, per his request. |
| April 18th, 23:15:00 | This contains multiple calls: The first caller explains that her parents cannot make it through to pick her up from her home on Chestnut Street and that she needs some assistance. The operator puts her on hold and speaks to another caller about the relocation of the Emergency Operations Center and confirms the city's voluntary evacuation. The first call is not revisited. |
| April 18th, 23:15:19 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:15:25 | A caller asking for information on why the radio stations are going off the air, is also informed that it way have to do with the city wide voluntary evacuation. |
| April 18th, 23:15:42 | A caller trying to reach EOC for more information, she was redirected. |
| April 18th, 23:16:00 | This is the second call in a compound call; the woman requesting assistance on Chestnut Street is put on hold, and the operator explains to the second caller that EOC has evacuated to the University and needs some more time to get their phone lines back up. She also confirms his question about the city-wide voluntary evacuation. The first call is never revisited. [i already approved this call] |
| April 18th, 23:16:06 | A caller asking for assistance with the evacuation on Chestnut Street. |
| April 18th, 23:16:26 | A caller trying to reach Jim at EOC, he was also informed of the voluntary evacuation of the city. |
| April 18th, 23:17:00 | The operator places the call on hold and then after several seconds returns to her. The caller wants to know if she needs to register after evacuating her home and relocating. The operator suggests she attempt to call back in 20 minutes when Emergency Operation Center's lines are supposed to be back up. |
| April 18th, 23:17:00 | The caller wants to know if any heavy equipment operators are needed for that day or the next. The operator explains that Emergency Operations Center has moved over to UND because there is water coming into the building and he should try calling back in 15-20 minutes. |
| April 18th, 23:17:13 | A caller trying to reach EOC, she was redirected. |
| April 18th, 23:17:13 | A resident of 24th Street called for information on the voluntary evacuation of the city. |
| April 18th, 23:17:35 | Linda from the Health Department is trying to figure out if the vaccines and shots stored above the police station are safe. |
| April 18th, 23:17:53 | A resident of the 800 block of Chestnut called to ask for assistance for evacuations. |
| April 18th, 23:18:40 | A caller reporting that a resident of Cherry St. called into KNOX radio station and threatened to use a shotgun on people for splashing water on his house. |
| April 18th, 23:19:00 | The caller wants to know who she should call to find out of any potentially blocked roads on Highway 2, because she is leaving with her kids and doesn't want to run into any problems. The operator explains that she would have to contact the Emergency Operations Center, whose lines still aren't up, but the last information she heard was that the highway was fine. The operator seeks information from her colleagues, and explains that her sister came through on Highway 2 and said it was fine. |
| April 18th, 23:19:09 | Terry called Bob to ask him to bring the Police Department Schedules and any evacuation orders when they evacuate. |
| April 18th, 23:19:10 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:19:28 | A caller asking about the voluntary evacuation of the city. |
| April 18th, 23:21:00 | The operator explains to the caller that Emergency Operations Center has evacuated to the University, and that their lines should be back up in another 15-20 minutes. |
| April 18th, 23:21:11 | A caller is trying to talk to Pete about information on the switch. |
| April 18th, 23:22:00 | The Law Enforcement Center operator explains to the caller that the Emergency Operations Center has evacuated to UND and he should attempt to call back in 15-20 minutes. |
| April 18th, 23:22:03 | The operator called Ron to let him know that everyone is most likely going to get water in their basements. |
| April 18th, 23:22:36 | A caller reported that someone on Cherry Street South is threatening to shoot people for splashing water on his house. |
| April 18th, 23:23:00 | The operator answers the phone, but the call ends abruptly. |
| April 18th, 23:23:00 | The caller wants to make a police report about vandalism done to her car. A new operator requests a caller hold before the previous operator returns to the call and explains that they aren't sending officers out to non-emergencies at present, but they should attempt to call back when the flood is over. |
| April 18th, 23:23:00 | A caller asking for travel information for Gateway Dr. and the Kennedy Bridge. |
| April 18th, 23:23:39 | Kristina at Channel 11 in Fargo asking for information on the evacuations. |
| April 18th, 23:24:00 | A resident of 42nd Street called to ask for evacuation information. |
| April 18th, 23:24:18 | The Red River High School shelter director called to report drug sales going on in front of the school. |
| April 18th, 23:24:33 | A volunteer called to ask for information on sandbagging, he was redirected to EOC. |
| April 18th, 23:25:00 | The operator says "Law Enforcement Center" twice, but there is no response. |
| April 18th, 23:25:00 | The caller, Linda, asks to leave a message for her roommate who works at the Law Enforcement Center. The caller reports that she made it home and requests to be picked up on Hamline Street because she has no car. |
| April 18th, 23:25:08 | The operator called the fire department to verify that a unit had been dispatched to Chestnut Street. |
| April 18th, 23:25:22 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:25:34 | A caller asking for information on getting out of Grand Forks |
| April 18th, 23:25:43 | The National Guard asking for an officer to check out crowd just north of the Sorlie Bridge. |
| April 18th, 23:26:00 | The Law Enforcement Center operator explains to the caller that the Emergency Operations Center had to relocate to UND and they should be back up in 15 minutes, so he should call back then. |
| April 18th, 23:26:02 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:26:11 | A caller trying to reach Tom Neilson. |
| April 18th, 23:26:34 | A caller asking for information on travel from Grand Forks to Rosso. |
| April 18th, 23:26:52 | State Radio calling to ask about evacuation areas. |
| April 18th, 23:27:00 | The operator explains to the caller that Emergency Operations Center has evacuated to UND and should have their lines operational in another 15 minutes. |
| April 18th, 23:27:00 | The operator explains to the caller that there is a voluntary evacuation east of Washington Street. The caller asks if she should be concerned as she lives on the junction of South 17th and 17th Avenue South. The operator replies that she should go somewhere else if she has someplace to go. |
| April 18th, 23:27:25 | A caller asking for information on the status of the Kennedy Bridge. |
| April 18th, 23:27:47 | A caller asking the Law Enforcement Center for information on evacuation of 4th St N and the sandbagging of the dike. |
| April 18th, 23:28:00 | The operator explains to the caller that the Emergency Operations Center is still down, but they should be pretty close to being reconnected. |
| April 18th, 23:28:00 | Two different operators answer the phone, but neither find any reply. |
| April 18th, 23:28:33 | CBS News called to ask for information and was informed of the evacuation of the Emergency Operations Center and told to call back in about 30 minutes once the phone lines were back up. |
| April 18th, 23:28:43 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:28:50 | A caller trying to reach EOC, she was redirected. |
| April 18th, 23:28:58 | A caller from Fargo trying to figure out the safest route for her family evacuating Grand Forks. |
| April 18th, 23:29:00 | The operator explains to the caller that the Emergency Operations Center is still in process of transferring to University and he should call back in another 15-20 minutes. |
| April 18th, 23:29:00 | The Law Enforcement Center operator tells the caller that the Emergency Operations Center still isn't operational. |
| April 18th, 23:29:00 | Caller asks about volunteer possibilities, but the Law Enforcement Center operator explains that the Emergency Operations Center has evacuated to UND. The caller is told to call back in 15-20 minutes. |
| April 18th, 23:29:05 | A caller asked for the status of the Kennedy Bridge. |
| April 18th, 23:29:36 | CBS News called to ask for information and was redirected to EOC. |
| April 18th, 23:29:48 | A resident calling about the voluntary evacuation. |
| April 18th, 23:30:00 | The operator confirms to the caller that the Emergency Operations Center still isn't operational and needs another 15-20 minutes. |
| April 18th, 23:30:00 | The operator at the Law Enforcement Center explains to the caller that the Emergency Operations Center had to be relocated to the University and still hasn't gotten their lines operational yet, but it should be another 15-20 minutes. She adds that there is a city-wide voluntary evacuation, and that she doesn't know that status of Highway 2, only that an hour previous it was fine, but if she has anywhere to go, she should do so. |
| April 18th, 23:30:23 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:30:38 | A caller asking for information on sandbags, she was redirected to EOC. |
| April 18th, 23:31:19 | A caller trying to reach Byron Seever, he was redirected to EOC. |
| April 18th, 23:31:42 | A resident of Belmont Street called to report that he evacuated. |
| April 18th, 23:31:56 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 23:32:00 | The LEC operator picks up the phone but receives no answer; the call is dropped. |
| April 18th, 23:32:00 | The LEC operator explains to the caller on Belmont Rd, who is looking for some sandbags at his home, that EOC had to evacuate and still hasn't reconnected and so she can't send anybody to his aid yet, but if he attempts back in 15-20 minutes he should get through. |
| April 18th, 23:32:07 | A resident of South 24th Street called to ask for information on the evacuations. |
| April 18th, 23:32:11 | A caller asking for information on the evacuation orders. She is told of the voluntary evacuation and advised of shelter locations and routes out of the city. |
| April 18th, 23:32:21 | A caller asking for information about the voluntary evacuation. |
| April 18th, 23:32:50 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:33:00 | The caller explains that he's on his way to Grand Forks and wants to know if the bridge is open. The operator responds that the Kennedy Bridge is still open and that they aren't stopping people from coming into the city, but that they are suggesting a city-wide voluntary evacuation. The caller explains that the hotel staff at the C'Mon Inn claimed dry conditions, but the operator suggests he attempt calling EOC back in another 15-20 minutes. |
| April 18th, 23:33:16 | A caller asking for information on the Kenndey Bridge. |
| April 18th, 23:33:43 | Unit 7622 called in to check up on things and ask for personnel. |
| April 18th, 23:33:46 | A caller trying to reach EOC, she was redirected. |
| April 18th, 23:34:00 | The fire department needs Northern States Power (NSP) at Sloping Hills to pull a meter. |
| April 18th, 23:34:24 | A caller in the Minnesota Avenue area called to ask for information on evacuating. |
| April 18th, 23:34:36 | The operator calling NSP to ask them to report to Sloping Hills. |
| April 18th, 23:35:00 | The LEC operator explains that EOC had to evacuate to University and that their calls are still being redirected to LEC, but EOC needs another 15-20 minutes. The caller wants to know if they need anybody to walk the dike that evening, to which the operator responds uncertainly, knowing only that they've called for a city-wide voluntary evacuation. |
| April 18th, 23:35:00 | The caller wants to know if any of the road to Crookston is blocked; the operator responds that the Kennedy Bridge is still open, but she doesn't know anything beyond that. |
| April 18th, 23:35:06 | A caller asking for information about travel between Grand Forks and Graton. |
| April 18th, 23:35:23 | A volunteer called trying to reach EOC, she was redirected. |
| April 18th, 23:35:38 | A resident of Bigland Rd, she was redirected to East Grand Forks Police Department. |
| April 18th, 23:35:55 | A caller asking for information on the Central Park area. Dispatcher informs caller of the mandatory evacuation for that neighborhood. |
| April 18th, 23:36:00 | The caller wants to know if anything can be done about her ex-husband in Riverside Park who won't leave. The operator explains that they aren't physically removing people at present, but to try calling EOC back in another 20 minutes. |
| April 18th, 23:36:25 | A caller asking for information on the evacuation of prisoners. |
| April 18th, 23:36:34 | A caller asking for information on sandbags, she was redirected to Emergency Operations Center. |
| April 18th, 23:36:54 | A caller asking for information on getting out of town for the evacuation. |
| April 18th, 23:37:33 | A caller asking for information on volunteering, she was redirected to EOC. |
| April 18th, 23:37:39 | Juno called to ask for information on a request for fluids to the Red Cross. |
| April 18th, 23:38:00 | A caller asking were they are putting the prisoners. |
| April 18th, 23:38:00 | Fox News calling to get a statement from the police department. |
| April 18th, 23:38:08 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 23:38:24 | A caller asking for information on the voluntary evacuation. |
| April 18th, 23:38:54 | The operator called his wife to make sure that in the event of the evacuation she shuts off the gas before she leaves. |
| April 18th, 23:39:11 | A caller asking for EOC, he was redirected. |
| April 18th, 23:39:36 | A caller trying to reach EOC for information, he was redirected. |
| April 18th, 23:39:39 | A resident of 25th Avenue South called asking for information on the evacuation orders. |
| April 18th, 23:40:23 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:40:32 | A resident of 1st Avenue South called to ask for information on an evacuation route. |
| April 18th, 23:41:00 | A caller asking about the condition of 10th Avenue South and 11th Avenue South. |
| April 18th, 23:41:07 | A caller asking for information on the Kennedy Bridge. |
| April 18th, 23:41:17 | Bill from NBC News calling for a comment, he was redirected to EOC. |
| April 18th, 23:41:26 | A caller asking for information on road reports and someone he could talk to. |
| April 18th, 23:42:29 | A caller asking for evacuation information. |
| April 18th, 23:42:45 | A resident manager on Landico Lane called to ask about evacuation orders. |
| April 18th, 23:43:00 | Operator says Law Enforcement Center but there is no reply. |
| April 18th, 23:43:00 | Caller asking about the evacuation orders. |
| April 18th, 23:43:06 | A caller trying to reach Emergency Operations Center, he was given evacuation information. |
| April 18th, 23:43:11 | John Hanson of the Red Cross called for Emergency Operations Center about moving evacuees from Red River High School to shelter at the Grand Forks Air Force Base, he was redirected. |
| April 18th, 23:43:51 | A caller asking for information on the evacuation. |
| April 18th, 23:43:51 | A resident in the voluntary evacuation area called to ask for assistance with evacuating. |
| April 18th, 23:44:00 | A caller trying to get to information about EOC. |
| April 18th, 23:44:00 | Caller says she can give someone a rid out to a shelter. |
| April 18th, 23:44:53 | A caller trying to reach EOC, she was redirected. |
| April 18th, 23:45:03 | A caller asking for information on the voluntary evacuation. |
| April 18th, 23:45:11 | Major Bomguardener called to reach EOC or Sandbag Central, he was redirected. |
| April 18th, 23:45:13 | A caller trying to reach the Emergency Operations Center and was told they were evacuated and to keep trying. |
| April 18th, 23:45:34 | A caller asking for information on the voluntary evacuation. |
| April 18th, 23:46:00 | A caller asking about highway 18 and highway 2. |
| April 18th, 23:46:09 | A caller asking for evacuation orders. |
| April 18th, 23:46:36 | A caller asking for information on the evacuation orders. |
| April 18th, 23:46:42 | Major Baumgardner called again to reach Emergency Operations Center or Sandbag Central, he was redirected. |
| April 18th, 23:47:40 | A resident of the Gallery Apartments called for information on the voluntary evacuation order. |
| April 18th, 23:47:46 | A caller asking for information on coming into Grand Forks to get some of his stuff. |
| April 18th, 23:48:00 | A caller trying to reach the EOC. |
| April 18th, 23:48:00 | A caller asking if she can stay on 43rd street. |
| April 18th, 23:48:23 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:48:29 | A caller asking for information on the voluntary evacuation. |
| April 18th, 23:48:31 | A resident called for information on the Kennedy Bridge. |
| April 18th, 23:48:43 | A resident of Park Drive called to ask for information on the evacuation orders. |
| April 18th, 23:49:00 | A caller trying to reach EOC. |
| April 18th, 23:49:09 | A resident of a basement apartment called for information on the evacuation orders. |
| April 18th, 23:49:32 | A caller trying to reach EOC, he was informed of the voluntary evacuation. |
| April 18th, 23:49:54 | A resident calling to ask for information on evacuation, she was redirected to EOC. |
| April 18th, 23:50:00 | A caller asking how long the Kennedy Bridge will be open. |
| April 18th, 23:50:48 | A caller trying to reach EOC, he was redirected. |
| April 18th, 23:51:00 | A caller asking for the number to sandbag central. |
| April 18th, 23:51:00 | A caller asking if she can get to Walnut Street. |
| April 18th, 23:51:00 | A caller trying to get the EOC. |
| April 18th, 23:51:02 | A caller asking for information on the voluntary evacuation. |
| April 18th, 23:51:22 | A resident of Walnut Street called to ask about water in that area and ask for assistance with an evacuation. |
| April 18th, 23:51:38 | A caller trying to reach the Emergency Operations Center and was told of their temporary move. |
| April 18th, 23:52:00 | Security calling to report a burglar alarm going off at Happy Harry's. |
| April 18th, 23:52:15 | A resident asking for evacuation information. |
| April 18th, 23:52:16 | A caller trying to reach EOC or FEMA, she was redirected. Caller asks about Kennedy Bridge. |
| April 18th, 23:52:37 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 18th, 23:52:55 | A caller asking for information about volunteering, he was redirected to EOC. |
| April 18th, 23:53:00 | A caller trying to reach EOC. |
| April 18th, 23:53:00 | A caller trying to reach EOC. |
| April 18th, 23:53:06 | A security company called to report an alarm going off at Happy Harry’s Bottle Shop. |
| April 18th, 23:53:22 | A caller asking for information on getting to Walhalla, North Dakota. |
| April 18th, 23:54:00 | A caller asking about evacuations on 3rd Avenue North. |
| April 18th, 23:54:06 | A caller asking about turning off gas and power when she evacuated. |
| April 18th, 23:55:05 | JoAne calling to get some assistance to evacuate her dad on Walnut St. |
| April 18th, 23:55:34 | The operator called the University of North Dakota Police to get in contact with those officials at plant services. |
| April 18th, 23:56:00 | A caller asking about were to evacuate to. |
| April 18th, 23:57:00 | A caller asking about if they should evacuate. |
| April 18th, 23:57:12 | Nancy trying to reach EOC, she was redirected. |
| April 18th, 23:57:39 | A resident of Grand Forks called to ask for information on the voluntary evacuation orders. She is handicap and it is recommended that she goes to the Air Force Base. |
| April 18th, 23:58:00 | A caller asking what roads to take to get to Drayton. |
| April 18th, 23:58:24 | State Radio calling to let them know that Emerado is ready for evacuees. |
| April 18th, 23:58:28 | A caller trying to reach the mayor and have her call the command post. |
| April 18th, 23:58:51 | A security company calling to report a burglary and fire alarm. |
| April 18th, 23:59:00 | A female caller is attempting to determine if she will need to evacuate her apartment. The operator informs her that there is only a voluntary evacuation in place, but that she should probably evacuate if she has a place to go. The operator informs the caller of the relocation of the Emergency Operations Center to the University campus. The caller asks about a radio station providing information, which the operator informs the caller that it is 104.3 FM. The operator asks the caller to call back in 20 minutes to reach the EOC. The caller asks about the condition of the dikes, to which the operator informs her that they are leaking and that there is water backing up in the drainage system. |
| April 18th, 23:59:20 | Billy from Gamma Phi Beta called to ask for information on obtaining sandbags and was redirected to the Emergency Operations Center. |
| April 18th, 23:59:38 | The operator calling the fire department to report the possible fire alarm downtown. |
| April 18th, 23:59:57 | The operator called Diane to inform her that the mayor is not around. |
April 19th 1997
| Time | Event |
|---|---|
| April 19th, 00:00:00 | Water flows off dike by Murray Bridge, flooding land inside Griggs Park in East Grand Forks. |
| April 19th, 00:00:11 | Mr. Johnson called to ask for information on diking, he was redirected to EOC. |
| April 19th, 00:01:00 | Caller from Wisconsin was concerned about her daughter at home in Grand Forks because she had heard about the voluntary city-wide evacuation. The dispatcher explained that the EOC's phones were down and would not be up for another 20 minutes and recommended to the caller to call back. |
| April 19th, 00:01:05 | A caller asking for information on sandbagging, he was redirected to EOC. |
| April 19th, 00:01:13 | A caller trying to reach EOC, she was redirected. |
| April 19th, 00:01:23 | A caller asking for information about volunteering, she was directed to call the Emergency Operations Center back. |
| April 19th, 00:01:36 | Public Works called to talk to EOC, he was redirected. |
| April 19th, 00:01:37 | A caller asking for information on the voluntary evacuation of the city. |
| April 19th, 00:02:01 | A caller trying to reach Emergency Operations Center, she was redirected. Caller indicated that she lived in the Gallery Apartments and needs sandbags and is told that there is a voluntary evacuation of the city and she needs to call back to the EOC. |
| April 19th, 00:02:22 | State Radio calling to report a 911 hang up call on Dyke Ave. |
| April 19th, 00:02:34 | State Radio called to report that a resident of 3rd Street North elderly woman needs assistance with evacuations. Operator informs that they now only take emergency calls. |
| April 19th, 00:02:54 | A motel manager asking for information on the voluntary evacuation of the city. |
| April 19th, 00:03:00 | Caller asked for the EOC. The dispatcher explained that the EOC's phones were down and would not be up for another 20 minutes and recommended to the caller to call back. The dispatcher asked the caller to hold while she looked for the NSP number. |
| April 19th, 00:03:30 | A caller asking if Emergency Operations Center is open yet, he was redirected. |
| April 19th, 00:04:00 | Caller from previous on-hold call explained that her power was flashing, and the dispatcher told her that she would send an officer. |
| April 19th, 00:04:00 | Caller said she was from Channel 11 and was curious if there was a new number for the EOC. The dispatcher explained that she had been telling people to call back in 20 minutes while the EOC worked on getting their phones working after relocating to the UND campus. |
| April 19th, 00:04:11 | A caller asking for information on the voluntary evacuation. |
| April 19th, 00:04:11 | A caller trying to reach EOC, he was redirected. |
| April 19th, 00:04:47 | A caller asking for information on the voluntary evacuation. |
| April 19th, 00:05:00 | Someone named Joanne called to say she was leaving and requested that the dispatcher take a message for Neil. She said she was going to her mother's for the night and would be back sometime the following day. She said she had not turned of the electricity or gas. She said that she had packed a bag for Neil if he needed to go. |
| April 19th, 00:05:05 | A caller trying to reach Emergency Operations Center, she was redirected. |
| April 19th, 00:05:49 | A caller asking for information on the voluntary evacuation. |
| April 19th, 00:05:54 | A caller asking for information on assistance with evacuations. An evacuation worker calls in and asks how to enter a building with a broken window. |
| April 19th, 00:06:00 | Caller asked if she should evacuate from her apartment above a studio downtown. The dispatcher explained the details of the voluntary evacuation. The dispatcher explained that the EOC would have more information, but their phones were down and would not be up for another 20 minutes. |
| April 19th, 00:06:19 | A caller trying to reach EOC, he was redirected. |
| April 19th, 00:06:54 | A caller asking for road conditions from Grand Forks to St. Cloud. |
| April 19th, 00:07:00 | A caller asking for information on the voluntary evacuation of the city. Operator informs him of the voluntary evacuation and advises going to Grand Forks Air Force Base for shelter. |
| April 19th, 00:07:30 | A caller asking for information on the voluntary evacuation of the city and indicates that she resides in family housing at the University of North Dakota. |
| April 19th, 00:07:33 | A resident from Thief River Falls called to ask for information on her son. |
| April 19th, 00:08:01 | A caller asking for information on the Kennedy Bridge and downtown evacuation. |
| April 19th, 00:08:20 | A caller reporting a sideswipe by one of the National Guard trucks, she was asked to call back after the flood. |
| April 19th, 00:08:34 | A caller trying to reach EOC, she was redirected. |
| April 19th, 00:09:00 | Caller wanted to ask if his property was within the 100-year flood plain. The dispatcher explained that the EOC would have that information, but their phones were down and would not be up for another 20 minutes and recommended the caller call back. |
| April 19th, 00:10:00 | Caller asked for the number to the armory, and the dispatcher put him on hold. |
| April 19th, 00:10:00 | Caller from on-hold call asking for the number to the armory. The dispatcher explained that the EOC would have that information, but their phones were down and would not be up for a while. She recommended the caller call back in around 20 minutes. |
| April 19th, 00:10:00 | Caller wanted to know details of the voluntary evacuation. The dispatcher explained that the EOC would have that information, but their phones were down and would not be up for a while. She recommended the caller call back in around 20 minutes. |
| April 19th, 00:10:04 | The operator called out to speak to Herald, he was informed that no one lives there by that name. |
| April 19th, 00:10:15 | A student asking for information on volunteering and evacuating the city. |
| April 19th, 00:10:27 | The operator called out, but had the incorrect number. |
| April 19th, 00:10:38 | A caller asking for information on the voluntary evacuation order. |
| April 19th, 00:10:41 | A caller trying to reach EOC, she was redirected. |
| April 19th, 00:11:04 | A resident of 12th Avenue North called to ask for information on the flood plains. |
| April 19th, 00:11:24 | A resident of 4th Street called to ask for information on the flood plains. |
| April 19th, 00:11:58 | A caller trying to reach EOC, he was informed of the voluntary evacuation and redirected. |
| April 19th, 00:12:00 | Caller wanted to know who to notify if her electricity needed to be shut off. The dispatcher explained that the EOC would have that information, but their phones were down and would not be up for a while. She recommended the caller call back in around 20 minutes. |
| April 19th, 00:12:00 | Caller asked how to find out if her area needed to be evacuated. The dispatcher explained that the EOC would have that information, but their phones were down and would not be up for a while. She recommended the caller call back in around 20 minutes. |
| April 19th, 00:12:02 | A caller trying to reach EOC, he was redirected. |
| April 19th, 00:13:00 | Caller has seeking the Emergency Operations Center. Caller asked if her apartment behind Southgate was at a relatively high elevation. She asked if she would have to leave her upper level apartment. The dispatcher explained the details of the voluntary evacuation and that they were recommending people leave if they had somewhere to go. The caller was concerned whether or not she would be breaking any laws by staying. |
| April 19th, 00:13:14 | Richard from the Star Tribune asking for the main radio frequency for operations, he was redirected to Emergency Operations Center. |
| April 19th, 00:14:00 | Caller wanted to know if her location was within the 100-year floodplain. The dispatcher explained that the Emergency Operations Center would have that information, but their phones were down and would not be up for another a while. She recommended the caller call back in around 20 minutes. |
| April 19th, 00:14:28 | A caller asking for a number for a road report. |
| April 19th, 00:14:45 | A caller asking for information on the voluntary evacuation of the entire city. |
| April 19th, 00:15:16 | The caller had been on hold and was wondering when the Emergency Operations Center would be back. The operator said that it should be soon. |
| April 19th, 00:15:25 | A caller asking for information on the 800 block of Cherry Street, where his mother lives and may need assistance in evacuating. He was informed of the voluntary evacuation orders and told that he would be called back in approximately 30 minutes regarding the status of an officer being sent to help evacuate his mother. |
| April 19th, 00:15:57 | A caller asking for information on getting to Fargo. |
| April 19th, 00:16:00 | Caller wanted to know details of the voluntary evacution. The dispatcher explained that the Emergency Operations Center would have that information, but their phones were down and would not be up for another a while. She recommended the caller call back in around 20 minutes. The caller then requested volunteers be sent to her location if possible because everyone was very tired from working. |
| April 19th, 00:16:19 | A caller asking for EOC, he was redirected. |
| April 19th, 00:16:46 | A caller trying to reach Emergency Operations Center, she was redirected. |
| April 19th, 00:17:00 | Caller had concerns with the sandbag operation at Gateway Drive and Columbia Road. She said that it was very unorganized and volunteers were leaving due to lack of leadership. The dispatcher explained that the EOC could help her, but their phones were down and would not be up for a while. She recommended the caller call back in around 20 minutes. |
| April 19th, 00:17:03 | A resident asking for information on the voluntary evacuation. Dispatcher informs the caller about the shelter options and available routes out of town. |
| April 19th, 00:18:00 | Caller said he had been placed on hold by another dispatcher. |
| April 19th, 00:18:09 | A caller trying to reach EOC, she was redirected |
| April 19th, 00:18:27 | A caller trying to reach Emergency Operations Center, she was redirected. |
| April 19th, 00:18:55 | A resident of Park Manor asking for information on the voluntary evacuation. |
| April 19th, 00:20:00 | Caller was trying to find out if her mother had checked into an evacuation center. The dispatcher explained that the Emergency Operations Center could help her, but their phones were down and would not be up for a while. She recommended the caller try back in 20 minutes. |
| April 19th, 00:20:42 | A caller asking for information on travel from Manvel to Grand Forks. |
| April 19th, 00:21:49 | State Radio called to speak with Pat. |
| April 19th, 00:21:53 | The operator calling back to see if a hang up was actually and emergency. |
| April 19th, 00:22:00 | Caller wanted to know if he should evacuate from 11th Ave North near the UND campus. The dispatcher explained that the Emergency Operations Center could better help him, but their phones were down and would not be up for a while. She explained the details of the voluntary evacuation and recommended he call back in 30 minutes if he had further concerns. |
| April 19th, 00:22:25 | State Radio calling to report a call from the Fairfield Inn with lots of static. |
| April 19th, 00:22:55 | A caller asking for information on the voluntary evacuation. |
| April 19th, 00:23:00 | Caller wanted to know if the interstate was open between Grand Forks and Manvel. The dispatcher said that the Emergency Operations Center could better help her, but their phones were down and would not be up for a while. |
| April 19th, 00:23:30 | A caller asking for information on the flood as he is out of town. |
| April 19th, 00:25:00 | Caller from CBS News in New York was looking for Jim Campbell. The dispatcher said he would have to go through the Emergency Operations Center, but their number was down while they were relocating to the UND campus. |
| April 19th, 00:25:05 | A caller reporting a man walking in traffic on South Washington. |
| April 19th, 00:26:00 | The dispatcher called a personal acquaintance to let her know that she was still at the police station answering phones until the Emergency Operations Center's telephone lines were up. They discussed the evacuations. |
| April 19th, 00:26:56 | A caller asking for information on where to go when they were evacuated. |
| April 19th, 00:27:31 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 19th, 00:27:55 | A caller asking for any information on the evacuating his son from a dorm. |
| April 19th, 00:28:14 | EOC called to let the Police department know to not sound the sirens when they lose their phones. |
| April 19th, 00:28:40 | The Star Tribune called to ask for information on the frequencies they are broadcasting. |
| April 19th, 00:29:00 | Caller wanted the phone number for Sandbag Central. The dispatcher explained that the Emergency Operations Center would have that information, but their phones were down while they were relocating to the UND campus. The caller said she had heard on the radio that the EOC phones were working. The dispatcher told her that was not the case and recommended she try back in 20 to 30 minnutes. |
| April 19th, 00:29:06 | Officer 602’s portable is 103 so he was redirected to evacuating someone on Walnut Street |
| April 19th, 00:29:59 | Tim Murphy from the Cass County Sheriff's Department calling from Fargo to ask for information on flood conditions. |
| April 19th, 00:30:18 | A caller asking for information on travel to Fargo, she was redirected. |
| April 19th, 00:30:50 | A caller asking for information on travel on US Highway 2 through Crookston. |
| April 19th, 00:31:00 | Caller was looking for the Emergency Operations Center. The dispatcher said that the EOC phones were down while they were relocating to the UND campus. She recommended that the caller try back in 15 to 20 minutes. |
| April 19th, 00:32:00 | Caller wanted to know if the west side of Washington to 6th Avenue was supposed to evacuate. The dispatcher explained that the voluntary evacuation recommended that people leave if they had somewhere to go. The dispatcher said the caller could try the Emergency Operations Center if they wanted more information, but their phones were down while they were relocating to the UND campus. She recommended that the caller try back in 15 to 20 minutes. |
| April 19th, 00:32:00 | A resident of the trailer park called to let them know that she has evacuated. |
| April 19th, 00:32:27 | The Grand Forks City Bus calls to report that they will have two buses at Red River and 2 near downtown. |
| April 19th, 00:33:00 | Caller asked if there was a voluntary evacuation for Grand Forks, and the dispatcher told him there was. The caller asked what was the probability of a mandatory evacuation. The dispatcher said that the Emergency Operations Center would have more information, but their phones were down while they were relocating to the UND campus. She recommended that the caller try back in 20 minutes. |
| April 19th, 00:33:12 | A resident of North 4th St. asking for information on the voluntary evacuation. |
| April 19th, 00:34:11 | A caller asking for information about East Grand Forks, he was provided appropriate contact numbers for their Emergency Operations Center. |
| April 19th, 00:34:50 | John Hanson from the Red Cross called to ask for information on the evacuation routes. |
| April 19th, 00:35:57 | A caller asking for information on the voluntary evacuation and getting people to help her evacuate. Caller indicates she lives behind the South Gate Lounge. She asks about roads in Minnesota for relatives from there to come and get her. |
| April 19th, 00:36:00 | Caller asked for a new number for the Emergency Operations Center and the dispatcher told her they did not have a new number yet. |
| April 19th, 00:36:00 | Caller said he was looking for the Emergency Operations Center, and the dispatcher told him they were still waiting for the phone number to be active. |
| April 19th, 00:36:00 | Caller asked to speak to Pat, and the dispatcher put the caller on hold. |
| April 19th, 00:37:05 | Officer 602 calling to her know about water in the Walnut St. area and National Guard Assistance. |
| April 19th, 00:38:00 | The caller called the Law Enforcement Center trying to get a hold of Lieutenant John Klein at the Grand Forks Correctional Center. The dispatcher asked what number he was trying to reach, but the call was lost. |
| April 19th, 00:38:00 | Caller from a previously dropped call regarding the jail called back. The caller was trying to contact someone about possibly evacuating the jail. Lieutenant John Klein had told him to call every couple hours to let him know that everything was all right. The caller reported that everything at the jail was fine. |
| April 19th, 00:38:28 | A caller asking for information on getting a ride out to Grand Forks Air Force Base. Dispatcher gives caller the number to the Emergency Operations Center (EOC). |
| April 19th, 00:39:00 | Caller asked for the new Emergency Operations Center number, and the dispatcher said that the EOC phones were still down. She recommended that the caller try back in 20 minutes. |
| April 19th, 00:39:08 | A caller asking for information on volunteering, she was redirected to EOC. |
| April 19th, 00:39:58 | A resident trying to reach EOC for assistance with evacuating some of their patients. |
| April 19th, 00:40:00 | Caller said they had a 911 call coming in, and the dispatcher placed him on hold. |
| April 19th, 00:40:00 | Caller asked if she should evacuate from her location on Cottonwood. The dispatcher said that the voluntary evacuation recommended that people should evacuate if they had somewhere to go. She added that she would personally recommended that she leave that particular area. The caller inquired about emergency shelters because it would be hard for her to leave town. The dispatcher said that the Emergency Operations Center would be better able to assist her, but their phones were down while they were relocating to the UND campus. |
| April 19th, 00:40:29 | The operator called Kristen to let her know that the lines need to be transferred within the next half hour or they will not make it out. |
| April 19th, 00:42:00 | Continuation of a previous call. The caller wondered if she had to worry about shutting off the gas, water, and power if they were to evacuate. The dispatcher said that she should not have to and that she should verify that information with the Emergency Operations Center. The dispatcher then asked someone on-site about shutting off the water and power and they said to go ahead and shut them off. |
| April 19th, 00:42:11 | State Radio calling to report a call from Mrs. Jill Jackson. |
| April 19th, 00:42:59 | A caller asking for a report on travel out to the base. |
| April 19th, 00:43:43 | A resident of 17th Avenue South asking for information on the voluntary evacuation. |
| April 19th, 00:44:00 | Caller was looking for opportunities to volunteer. The dispatcher told him that the Emergency Operations Center would have that information, but their phones were down while they were relocating to UND. She asked him to call back in 15 minutes. |
| April 19th, 00:44:34 | NBC News calling to ask for information on the press conference with the mayor and the governor. |
| April 19th, 00:44:42 | State Radio called to report a 911 call from Berkley Drive. |
| April 19th, 00:45:00 | Caller reported a hit-and-run on Landeco Lane. She said she had gone out to start her car and the front end was damaged. The dispatcher said they likely did not not have an officer to send out and asked her to hold. |
| April 19th, 00:45:00 | Caller from a previous call about a hit-and-run called back after waiting on-hold. She said her car had been where it was parked for about three hours, and when she went to start it, it had been hit. The dispatcher said that they could not send an officer because they were all busy with the flood. She asked the caller to call back in the morning. A second call from the North Dakota National Guard reports that they have ten Humvees that can be used. |
| April 19th, 00:45:00 | Kevin with the National Guard called because they had ten available Humvees that the police department had requested. He then said that the EOC on another line and ended the call. [i already approved this call] |
| April 19th, 00:45:18 | A caller asking for information on the voluntary evacuation of the city. |
| April 19th, 00:46:31 | A resident of Cherry Street South asking about the voluntary evacuation. |
| April 19th, 00:46:38 | The operator called out to let them know that he needs the lines transferred now. |
| April 19th, 00:47:00 | Caller wanted information on people that may have been evacuated from 3rd Avenue South. The dispatcher said that the Emergency Operations Center would have that information and gave the caller the new phone number. |
| April 19th, 00:47:03 | A resident calling to report help needed at 801 South 10th Street. |
| April 19th, 00:48:00 | Caller asked for Pat and was placed on hold. |
| April 19th, 00:48:02 | A caller asking for information on the Kennedy Bridge. |
| April 19th, 00:48:17 | Mr. Jensen called to ask about a vehicle he has parked on South 4th Street. |
| April 19th, 00:48:29 | The operator calling to let the Grand Forks Fire Department know that the Kennedy Bridge is closing. |
| April 19th, 00:48:51 | East Grand Forks Police Department calling to report the Kennedy Bridge is shutting down. There is washout in the westbound lane and officer indicated the Department of Transportation recommended closure for safety. |
| April 19th, 00:49:00 | Caller reported that he had a runaway in his house, and the dispatcher placed him on hold. |
| April 19th, 00:49:19 | State Radio calling to direct calls to two residences. |
| April 19th, 00:50:00 | Caller asked if anyone had gone to pick up "those two" from a house on South 10th Street. Caller reports that the people had water up to the side of their house and were worried. The operator said she would check with another dispatcher. |
| April 19th, 00:50:20 | A resident of Cherry Street called to ask about flood plains and evacuation. |
| April 19th, 00:50:45 | A resident called to ask about evacuation those staying with him. |
| April 19th, 00:51:00 | Caller wanted to know the procedure for evacuating to the Air Force base. The dispatcher said that she did not know the procedure but recommended he go to the front gate and that they would direct him from there. In the second call, the operator explains the voluntary evacuation to a caller. |
| April 19th, 00:51:00 | Caller asked which areas had to evacuate. The dispatcher said that the entire city was under a voluntary evacuation. {I already did this call. It is a duplicate} |
| April 19th, 00:51:14 | A caller trying to reach Emergency Operations Center, he was redirected. |
| April 19th, 00:51:40 | A resident who had evacuated called to report that she has evacuated, he was redirected. |
| April 19th, 00:52:00 | Caller asked she would be all right at her location on 9th Avenue South and the United Hospital. The dispatcher explained that the entire city was under a voluntary evacuation. |
| April 19th, 00:52:36 | A caller asking to speak to Jim Campbell, he was redirected to EOC. |
| April 19th, 00:52:54 | A caller asking for information on South Cherry Street and the voluntary evacuation. The operator informs him that the Emergency Operations Center will have more details but their lines are currently down. |
| April 19th, 00:53:00 | Caller was looking for the Emergency Operations Center. The dispatcher said that the EOC phones were down while they were relocating to the UND campus. She recommended that the caller try back in 15 to 20 minutes. |
| April 19th, 00:53:00 | Caller asked if his location on Oak Street was under the voluntary evacuation list. The dispatcher informed him that the entire city was. The caller then asked if his area was within the 100 year floodplain, and the dispatcher told him she did not know. There are snippets of several other calls on the recording, as well. |
| April 19th, 00:53:00 | Caller asked if she needed to leave a phone number for people to reach her and her mother, who was working with the Red Cross. The dispatcher told her to try to same number in 30 minutes to contact the EOC. [I already approved this call] |
| April 19th, 00:53:47 | The operator called a hotel in West Fargo to reach a "Zach" to let him know that his mother has been evacuated from Cherry Street. The person at the hotel replies that there is no one named Zach at the hotel. |
| April 19th, 00:54:00 | Caller asked for Pat and was placed on hold. |
| April 19th, 00:54:18 | A caller asking for information on the voluntary evacuation. He is told that basements will flood and possessions should be moved to higher levels. He is also told that Highway 2 and Interstate 29 and still open. |
| April 19th, 00:54:42 | Pete said to leave the phones and come but the operators are refusing to leave. |
| April 19th, 00:55:00 | Caller asked if there were any plans regarding an evacuation of the Shakespeare Road area. The dispatcher said that the Emergency Operations Center would have more information, but their phones were down while they were relocating to the UND campus. She recommended that the caller try back in 15 to 20 minutes. |
| April 19th, 00:55:00 | Caller was trying to contact the EOC regarding claims that there was three feet of overflow in the city. The dispatcher said that the EOC phones were still down. |
| April 19th, 00:55:07 | State Radio calling to request assistance for a Steve Brekke. |
| April 19th, 00:55:33 | A caller trying to reach Lieutenant Seever. They discuss the situation with the flood and the caller, a police officer, indicated that he was evacuating |
| April 19th, 00:56:32 | Jim called to ask for information on NSP, he was redirected to NSP. |
| April 19th, 00:56:40 | A resident needed information on evacuating. The dispatcher advised the caller on options, including Red River High School, Emerado Fire Hall, and Grand Forks Air Force Base. |
| April 19th, 00:57:44 | The operator calling to check that a previous 911 hang up was not an emergency. The operator was informed that everything was fine and that the residence was "still dry. |
| April 19th, 00:58:00 | Caller wanted to know if Highway 2 was clear to the west. The dispatcher told him that the highway was clear as far as she knew. |
| April 19th, 00:58:24 | Mr. Nevel called to ask for information on flooding in Michi, he was redirected. |
| Time | Event |
|---|---|
| April 19th, 01:00:00 | Management of Dakota Boys Ranch evacuating their home and is going to the store to stay for the time being. No burglary. |
| April 19th, 01:00:00 | A resident called to ask how to get to Manvel along Interstate 29. |
| April 19th, 01:00:00 | The operator called Joanne to let her know that Ben has been evacuated to Red River High School. |
| April 19th, 01:00:00 | Water comes over the dike by Valley Golf Course in East Grand Forks. |
| April 19th, 01:00:09 | State Radio calling to report a 911 hang up call. |
| April 19th, 01:00:59 | Mrs. Becker trying to reach Officer Becker to let him know that some of his clothes are coming across the river with the National Guard. The Kennedy Bridge was closed at this point. Mrs. Becker is informed towards end of call that there is a unit available to assist her with that request. There is a second caller is asking about who to call for evacuation. Caller lives in a basement apartment. Dispatcher urges caller to relocate to a first floor, but that her area is under a voluntary evacuation. NOTE: Needs tag for voluntary evacuation |
| April 19th, 01:01:00 | 3604 is calling Law Enforcement Center to get a hold of 3615 to tell 3615 that 3604 will not be able to assist with the prisoners at St. Mike's Church. Operator asks if he will be able to hear on the channel. They can't get through on the phones. |
| April 19th, 01:01:00 | A caller is trying to reach the Emergency Operations Center to verify if someone has been evacuated. The fact that the EOC has been temporarily displaced is explained, much to the caller's frustration. |
| April 19th, 01:02:00 | Caller is calling Law Enforcement Center. Says, "Oh, I'm sorry". Hangs up. Asks if trying to call EOC. |
| April 19th, 01:02:21 | A resident of Landeco Lane asking for information on the voluntary evacuation at this time. |
| April 19th, 01:03:00 | A caller informing the police that if they want more trucks to call him. |
| April 19th, 01:03:58 | A caller asking for information on travel to Highway 2. |
| April 19th, 01:04:00 | Caller is asking operator at Law Enforcement Center where they can go volunteer. The Emergency Operations Center is not currently operational, as they are moving to UND and the phone lines are down. Operator asks caller to call back in 30 minutes, hoping the lines will be up then. |
| April 19th, 01:04:28 | A resident on the 800 block of South 10th St. South asking for sandbags, she was redirected to Emergency Operations Center. |
| April 19th, 01:04:49 | A caller asking for information on the Kennedy Bridge closing. |
| April 19th, 01:05:00 | Law Enforcement Center operator answers, caller says, "still rolling over, huh?" Asks when the lines will be online with the EOC. They have been saying they will be up in ten minutes for over an hour. Operator is hoping they will be in contact anytime now. They should keep trying to call back. |
| April 19th, 01:05:00 | The operator called to see if they could leave. |
| April 19th, 01:05:00 | A resident asking how to get to Fargo. |
| April 19th, 01:05:43 | Interdepartmental Meeting: Conversation about leaving the 911 center due to flooding. |
| April 19th, 01:06:00 | Caller is asking if the Emergency Operations Center is back up and running again. Operator says, "Not yet" and seems frustrated. Operator is getting a lot of calls and says they are not much help to people. Caller is asking if there is anywhere that still needs sandbaggers for the night. Operator does not know and has been telling people to call back, as the EOC will have information about where people are going and what locations need help. |
| April 19th, 01:07:00 | Caller is trying to find her way from StaMart Truck Plaza at I-29 and US2 exit 141 to Cottonwood Street without running into water. She wants to get her aunt out of that location. Operator has not been out on the street for a while. The previous operator said to go on Gateway, but caller believed it was already closed. The Emergency Operations Center has evacuated to another location and lines are still not up yet. The operator suggests that caller should take Demers Avenue. Caller drives a Bonneville and is going to try and see if her car will make it. |
| April 19th, 01:08:00 | Caller is trying to get a hold of the Emergency Operations Center, also wants to know where it will be physically located. Operator says they will be somewhere on the UND campus, but isn't sure which building. |
| April 19th, 01:09:00 | Caller is asking if there is anywhere where they can go help sandbag or help out in anyway. The Emergency Operations Center is still closed. Operator suggests to call the number back in 20 minutes to see if the EOC is back up and running. They can then give the locations of places that need help. |
| April 19th, 01:09:00 | The operator calling state radio to let them know they are moving. |
| April 19th, 01:09:10 | The operator calling to ask the phone company to break into a line. |
| April 19th, 01:10:00 | Caller wants to order sand. EOC's lines are down. They had to evacuate and relocate. Since their number is down, all calls are rolling over to Law Enforcement Center. Hoping to have it up in the next 20-30 minutes. Operator says to call back in that time. Caller is asking for number. Water is coming up from the street behind the caller. She is located on the riverside.They are putting a dike in front of the callers house. They are loading the sand quickly. Operator gives caller number for EOC and sandbagging. |
| April 19th, 01:10:51 | Mr. Hillibrand is trying to reach Mr. Screbanski. |
| April 19th, 01:11:00 | A caller trying to get the EOC, he was redirected. |
| April 19th, 01:12:00 | Law Enforcement Center answers call from elderly woman located behind Hugo's in a senior home. Woman is asking if she is safe in her location. Operator states she will be evacuated if she is in danger, but she is currently fine. |
| April 19th, 01:12:00 | Law Enforcement Center answers but there is no one on the other line. |
| April 19th, 01:12:35 | A caller reporting a vehicle driving crazy on Washington Street. Dispatcher informs caller that no officer can be dispatched to deal with situation because of the evacuation. |
| April 19th, 01:14:00 | The operator calling UND to tell them that they are putting there phones on hold. |
| Time | Event |
|---|---|
| April 19th, 07:10:00 | Water tops the dike in Riverside Park. |
| April 19th, 07:50:00 | National Guard begins diking East Grand Forks Police Department. |
| April 19th, 08:00:00 | Grand Forks water plant fails. |
| April 19th, 10:00:00 | City orders evacuation of all areas in Grand Forks east of Washington Street. |
| April 19th, 11:00:00 | UND President Kendall Baker calls off classes for the semester, two weeks before final exams are to start. |
| April 19th, 12:00:00 | Approximately 50 percent of Grand Forks and virtually all of East Grand Forks are flooded. |
| April 19th, 20:26:00 | Husband calls, concerned that his wife left. She was threatening suicide; dispatch tells him to hold. |
| April 19th, 20:27:00 | Dispatch puts another caller on hold. |
| April 19th, 20:27:00 | Wife returns home. Dispatch puts husband on hold. |
| April 19th, 20:28:00 | Dispatch picks up no answer. |
| April 19th, 20:28:00 | Dispatch calls husband back, tells him to see how she is doing. If he can't get a hold of dispatch then he should call Air Force desk. |
| April 19th, 20:28:00 | Caller wants to get a hold of EOC, but keeps getting police department. |
| April 19th, 20:28:00 | Caller looking for someone at EOC; dispatch informs him that he will have to keep trying. |
| April 19th, 20:29:00 | Caller needs to reach EOC; dispatch tells her to keep trying. |
| April 19th, 20:29:00 | Caller again tries to reach EOC; dispatch tells him it's the police department. |
| April 19th, 20:29:00 | Caller trying to get EOC. |
| April 19th, 20:29:00 | Caller needs EOC, but keeps getting the police department. |
| April 19th, 20:51:00 | Caller inquires if 9th Ave and Chestnut are evacuating; dispatch puts her on hold. |
| April 19th, 20:53:00 | Dispatch puts caller on hold. |
| April 19th, 20:53:00 | Dispatch tells caller that 9th and Chestnut has not evacuated yet, dispatch tells caller to be on alert. |
| April 19th, 20:56:00 | Caller wants to know if Cherry Street is going to be evacuated, dispatch puts her on hold. |
| April 19th, 20:56:00 | Dispatch picks up, static noises. Rejection note: Just static noise after dispatcher answers. |
| April 19th, 20:58:00 | United worker looking for worker at EOC, caller tells dispatch to call the worker. |
| April 19th, 20:58:00 | Caller wants worker to call United Command Center, dispatch will connect worker. |
| April 19th, 20:58:00 | Caller is trying to get EOC, dispatch tells caller to keep calling back. |
April 20th 1997
| Time | Event |
|---|---|
| April 20th, 05:30:00 | Eleven buildings are either lost or heavily damaged by the fire. |
| April 20th, 07:00:00 | River at 53.7. |
| April 20th, 10:00:00 | Grand Forks water supply exhausted. |
| April 20th, 11:30:00 | Owens announces 24-hour curfew in mandatory evacuation zones. |
| April 20th, 14:00:00 | A helicopter dumps water on the smoldering downtown fire. |
| April 20th, 19:00:00 | United Hospital evacuates the last of its patients. |
| April 20th, 20:00:00 | 75 percent of Grand Forks’ residents are evacuated. |
| April 20th, 21:00:00 | River at 53.99. |
Timeline from Alkofer, Bill, Scott Cohen, Rich. Rumppe, and Eric Hylden. Come Hell and High Water (1998). Page 38. Courtesy of the Grand Forks Herald.